The company was very professional since day one. We stayed in a terraced home managed by Leaders for around 3 years before moving into our own home. Never had any complaints with the property manager... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie3 - 4 Iron Gate, DE1 3FJ Derby, GB
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Lees wat reviewers zeggen
Jaspreet and her team including Owen, James, Charlie, jamil Lucy,and cj at the nottingham and long eaton branch just to say how efficient and hospitable towards me which make feel confident and at eas... Toon meer
Leaders has always been super convenient when it came to renting the property also not to forget Gema has been incredibly supportive from start to finish. Even when I ran into a few issues after mov... Toon meer
Bedrijf heeft geantwoord
Never deal with Leaders! They totally unprofessional, do not follow any legal guidelines and find it hard to be honest! Tenants beware they will take your deposit and then make sure you don't get it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Makelaardij
- ook in
- Taxateur onroerend goed
- Vastgoed verhuurbedrijf
- Vastgoedinspecteur
- Vastgoedinvesteerder
Over Leaders - Derby
Geschreven door het bedrijf
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Geschreven door het bedrijf
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contactgegevens
3 - 4 Iron Gate, DE1 3FJ, Derby, Verenigd Koninkrijk
4,1
Goed
188 reviews
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Heeft 95% van zijn negatieve reviews beantwoord
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Antwoord van Leaders - Derby
Thank you for your kind words. We're thrilled to hear you found our staff and service to be good. Wishing you all the best and we hope to support you again in the future!
Great so far
Great so far, got our keys yesterday and process has been smooth. Better than our current letting agents!
8 september 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Lucy,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I feel that staff are informative
3 december 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Codie,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Antwoord van Leaders - Derby
Hi there, Thanks for the great review!
All the best, Customer Care Team
Very Friendly Staff
Leaders has always been super convenient when it came to renting the property also not to forget Gema has been incredibly supportive from start to finish. Even when I ran into a few issues after moving into the property, the team always stepped up to help me out. Excellent ongoing customer service!
Thank you Leaders!
30 juni 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Bilal,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
The application process was so fast and…
The application process was so fast and the lady (Summer)that handled our application was so proactive and was able to get back to us on the outcome as soon as possible, the move in process was smooth too thanks to Gemma, wonderful team I will say.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Latifat
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Antwoord van Leaders - Derby
Hi Eunice, Thanks for the great review!
All the best, Customer Care Team
Great service from our property manager…
Great service from our property manager Jay Wallbank. Always helpful and quick to reply.
5 juli 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Sarah Haywood We greatly appreciate your 5-star review and the time you took to share your experience with Jay. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Yet again I’ve tried to get a house but…
Yet again I’ve tried to get a house but they’re not interested. They are not nice people at all. They expect you to earn more than 27,000 what do they want? Blood do not use these people they are not nice she said she’s sorry but I don’t think she is waste of time.
26 juni 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Ju,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Georgina
Georgina, has been outstanding in the su our support she has given in Managing our properties
6 mei 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Edward,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Well Babington Court apartments
Well Babington Court apartments, what can I say.
Why don't you clean the metal fixings supporting the balconies, all rusted up now .The fixings now need replacing,the whole building.
I really don't know why your doing property,I really don't.
Leaders manage seventy-five percent of the apartments.
6 juni 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Paul
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Unfortunately we have not managed Babington Court apartments for 2 years so whilst we appreciate this must be frustrating, it would not be Leaders responsibility to maintain.
Best regards,
Customer Care Team
Antwoord van Leaders - Derby
Dear Julie Butler
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Really helpful in everything before you…
Really helpful in everything before you move to your property
28 mei 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Rebecca Joly We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Still utterly incompetent
I moved out 3.5 months ago and they have STILL not sorted my deposit. They were too stupid to even notice I had gone to TDS. I left the property in a considerably better condition than I entered it, they were trying to charge me for cleaning already done, and were confused about what their own contract said.
The property is still on the market for sale. I would strongly advise against ever buying or selling through Leaders as their competence is so low I would never want them anywhere near as big a legal minefield as property sales. If they cannot write or remember what's in a rental contract when they must have done thousands of the things I dread to think how many catastrophic legal errors they make in a sale.
I am going to be generous and give them two stars. A vapid customer service response will appear here which has nothing to do with what I've written, but to my surprise, their central customer services seems to be the one part of the business who actually have a clue.
13 mei 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Penny Jackson
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Great Service and professional support
Great service from Georgina Naylor over 6 years. I am a landlord of a property which has been managed by Leaders for several tenancies. Georgina is always approachable, supportive and has a can do attitude to getting the job done. She is also very responsive to any questions or issues I have. I unreservedly recommend both Georgina and Leaders.
7 mei 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Julie
We greatly appreciate your 5-star review and the time you took to share your experience with Georgina. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Excellent Property Manager
I moved into a property in 2020 & Georgina Naylor, from the Derby team was my property manager, there were a few minor issues at the property & when I contacted Georgina she was very professional & polite in her manner & knowing I was a vulnerable person updated me personally on the progress of the repairs. Her experience & knowledge is a great advantage to Leaders. During my 6 year tenancy Georgina's help was invaluable, I wish I could give more than 5 stars as she really deserve it
6 mei 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Elaine
We greatly appreciate your 5-star review and the time you took to share your experience with Georgina. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
1 year of stress as a landlord i would…
1 year of stress as a landlord i would not recommend leaders to anyone my house has been left in a complete mess thanks leaders
21 april 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear tiger
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Great customer support and…
Great customer support and responsiveness from Georgina Naylor! Thanks
2 april 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Chafic,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Antwoord van Leaders - Derby
Dear Hannah
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Antwoord van Leaders - Derby
Hi there,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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