Absolutely appalling! My first time letting, they lost my first tenant without taking a deposit, cost me £1k. Next tenants (father and daughter) were not vetted and after two years, the daughter left,... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie24-26 Church Gate, LE11 1UD Loughborough, GB
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Lees wat reviewers zeggen
Leaders at Loughborough have always been an excellent company to work with. My property manager Ellen Burton at Loughborough has always done a great job. Always happy, cheerful and gets on with whate... Toon meer
Bedrijf heeft geantwoord
It's a pleasure writing this review, singing the praises for Leaders as letting & managing agents, & of course companies are only as good as the people within them. I have been using Leaders ser... Toon meer
Bedrijf heeft geantwoord
We have recently started renting using leaders and Jade is our property manager. Jade is attentive and seems to genuinely care about her tenants. Nothing is ever too much trouble and Jade has always b... Toon meer
Bedrijfsgegevens
- Makelaardij
- ook in
- Taxateur onroerend goed
- Vastgoed verhuurbedrijf
- Vastgoedinspecteur
- Vastgoedinvesteerder
Over Leaders - Loughborough
Geschreven door het bedrijf
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Geschreven door het bedrijf
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contactgegevens
24-26 Church Gate, LE11 1UD, Loughborough, Verenigd Koninkrijk
4,4
Uitstekend
195 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Anna turned up at the agreed time and…
Anna turned up at the agreed time and conducted the property inspection in a thorough, efficient and friendly way. The process didn't feel at all intrusive, more like a chat with a neighbour....and the report itself was copied to us for info later the same day.
A job well done !
19 april 2022
Review zonder uitnodiging
Antwoord van Leaders - Loughborough
Dear Ian,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
As a landlord
As a landlord , I have consistently received great professional services from property manager- Ms Iara Thomas at Leaders , Loughborough branch . She is very prompt and efficient at resolving any issues . I would highly recommend their services to everyone. Thanks
14 april 2022
Review zonder uitnodiging
Antwoord van Leaders - Loughborough
Dear Mayuresh,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Seemed keen to get the job finished…
Seemed keen to get the job finished promptly.
12 april 2022
Review zonder uitnodiging
Antwoord van Leaders - Loughborough
Dear Mrs Eaton,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Thank you Anna
Thank you to Anna who always is quick to help with my problems and queries, no extra stress thanks to Anna Burton
12 april 2022
Review zonder uitnodiging
Antwoord van Leaders - Loughborough
Dear Ellie,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Jade braisewicz
Fantastic communication from this lady , very good service and very pleased so far 😊
7 april 2022
Review zonder uitnodiging
Antwoord van Leaders - Loughborough
Dear Marie,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Anna Burton was really helpful and a…
Anna Burton was really helpful and a pleasure to deal with. Many thanks.
6 april 2022
Review zonder uitnodiging
Antwoord van Leaders - Loughborough
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Amazing property manager
Anna Burton is a massive asset to leaders , as our property manager she was always so helpful and even after moving out of our letting she is still in contact with us now helping us . Anna will always go above and beyond anything that is asked of her for her tenants . She is truly remarkable. Thank you such for all you have done .
1 april 2022
Review zonder uitnodiging
Antwoord van Leaders - Loughborough
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Leaders Team Loughborough have been…
Leaders Team Loughborough have been amazing. They’ve guided us through the whole rental process smoothly. What can be a stressful period was made easy by their helpfulness and willingness to assist. Jade our property manager has been extremely attentive and professional in dealing with any issues and conveying communication between ourselves and the landlord. Thank you Leaders.
18 maart 2022
Review zonder uitnodiging
Antwoord van Leaders - Loughborough
Dear Rachel,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
The ladies at Leaders have been…
The ladies at Leaders have been wonderful, I'm in a bit of a sticky situation with my landlord and i've received nothing but support from the Loughborough team. I would like to recommend Iara in particular, i've been really taken care of. Thankyou so much!!
18 maart 2022
Review zonder uitnodiging
Antwoord van Leaders - Loughborough
Dear Sarah,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Wish i could give more than 5 stars
I have had the pleasure of working for Iara a few times now and she has been nothing but amazing and is willing to help in any way possible. She is an absolute credit to Leaders!
16 maart 2022
Review zonder uitnodiging
Antwoord van Leaders - Loughborough
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Found my first rental
Found my first rental home through leaders, Tori was only a phone call away to guide us through the process, wouldn't hesitate to recommend.
7 maart 2022
Review zonder uitnodiging
Antwoord van Leaders - Loughborough
Dear Jess,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Great communication by Ben and the…
Great communication by Ben and the Loughborough team to help me find my perfect rental home. Nothing was too much trouble.
6 maart 2022
Review zonder uitnodiging
Antwoord van Leaders - Loughborough
Dear David,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Happy contractor
As a contractor it is a pleasure to work with Leaders, good communication and helpful staff make my job easier.
9 februari 2022
Review zonder uitnodiging
Antwoord van Leaders - Loughborough
Dear Andy,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Tori at Loughborough is a star!
We received excellent customer service from
Tori at the Loughborough branch, who went the extra mile for us, was conscientious and on the ball! We have had quite the negative experience with lettings at Frank Innes in Loughborough and Leaders have beat them hands down with customer service.
Thanks Tori!
Lauren and Cortney
27 januari 2022
Review zonder uitnodiging
Antwoord van Leaders - Loughborough
Dear Lauren
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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