leadertrade.comReviews 

A great Oak door at a good price. Used a clear stain on them along with black hinges and thumb latches and they look fabulous. Would definitely recommend.

Sent me a damaged door. Then took 3 days to respond to say they will send me a replacement. In the end I had to fit a damaged door due to the timing of the project I was working on. Very rude customer service advisors. Especially "Rahim". Didn't offer an apology at all and was very stern in how he was talking to me. A door they had collected as it was the wrong size, they told me they have processed a refund and it would take 14 working days to be paid back!

I then had another order with them which I was advised would be delivered on the 7th of July. And when I called. Unfortunately I was talking to Rahim again. Who was very rude and told it would be arriving on the 20/08/2026. How can you operate a business like this? I've already fitted the same style door in half the house and now I must wait 8 weeks to receive my order??

We ordered a pair of fully glazed doors for a client. A pair of half panelled doors were delivered and our Joiner actually fitted them, presuming the order was correct. Also one of the grain patterns to one of the 4 panel faces was vastly different. We managed to convince the client to accept half panelled doors but they were adamant that they would not accept the large variance in grain. We were informed that there was nothing that could be done to rectify your error and we had to buy a replacement door

Not a very good experience

I ordered the wrong doors and the team were exceptional and agreed to return them and sent me out the correct size doors, so customer service wise very good

Beautiful doors great price great delivery

I recently bought Krono water resistant laminate flooring. I had a professional carpenter lay it. The medium oak effect laminate is hard wearing and looks beautiful. Delivery was bang on time and the delivery guy was very polite. I read some reviews and I would always suggest contacting Leadertrade to check stock availability as they’re very knowledgeable and polite and check delivery of goods, my delivery was spot on. I definitely would say it was a good experience for me dealing with them and I would deal with them again.

One of my best suppliers for my projects.
Thank you

I was not told until 8 days after my order that my doors were not in stock, and they wouldnt be in stock until 3 weeks after the original predicted delivery date. I could have been told after 2-3 days and then given the option to wait or cancel.

Quality of the doors has gone down hill, definitely not as good....alot of stock issues

I ordered a floor from them 2 months ago.
After i paid they took payment. Floor was too heavy 1st to deliver. Than they sold my floor to someone else but kept my 3000£. Than they reordered had to wait 3 weeks. Than Van broke done 3 times. They could again not deliver. It has been 2 months now. Still waiting for my floor or money or an apoligise but i have none.

And you moore than welcome to have my order reference 1374542

You just messaged me today i can collect my order from your depot. What a joke.

After this you dont even deliver it for me. 2 months now. I bought the floor than after i paid for it you failed to deliver than resold my floor to someone else still having my money and my order

I had to stay extra months in my rental property i had builders 3 times in and i had to pay for them because you said you delivering.

Very good value for the price and deliver it on time

Brilliant service again from the team

Great service, I used the pickup point and was amazed how efficient and easy it was, 5 star!

Firstly they have no customer service number. Secondly they respond to emails with 1 liners. Thirdly they’re not very friendly and accommodating to enquiries. I’ve asked for specific glue down lvt on trade website and their general website which conflicts the one they have available and instead of letting me know they ignore you like they don’t want your business. Stay away from these rude unprofessional cowboys. It was John and Paige. Really unprofessional.

AVOID!! Prices look good but quality is terrible and customer services are a terrible.

One door was damaged on delivery and had to be refused. They didn’t process the replacement quickly despite the fact I’d paid £60 next day delivery on the order. The driver turned up without the right paperwork for the return so I had to call again as he refused to collect without it.

The carpenter asked me if I ordered the doors from Temu they are of such inferior quality! Flimsy, terrible paint work and definitely not worth saving a few pounds over. I have no faith that they’ll last long.

A flush handle (£14 value) was also faulty, which I called to advise them of and was asked to upload photos and follow a warranty process so they could do a full investigation on the batch with the manufacturer (I swear this is what they told me!) Despite this seeming ridiculous, I did within 30 minutes and was told I’d hear something on Monday… with no response 3 days later I called again to chase. The male call handler accused me of damaging it myself! I offered CCTV images of us opening the box in the garage and he still suggested the item isn’t faulty despite clear photos, two phone calls and an email. Would I really waste my time over a handle if it weren’t faulty?! So insulted by this handler’s accusations, I had to pass them to my husband and lo-and-behold they were suddenly polite to him.

Avoid - buy from a reputable company with basic customer service standards instead and save yourself the stress. Easily the worst company we’ve dealt with in years!

Great service never been let down

It took nearly 3 weeks to resolve and order issue, which by then the do required was out of stock for another 6-8 weeks, and was in stock when I actually first asked for the exchange. Multiple emails sent, most still unanswered.. Now I have unhappy customers

Great people very helpful and friendly, and i am over the moon with the products. I was a bit sceptical as the prices were very competitive. However the quality of doors and the composite garage doors are as good as you will get anywhere. I am very happy i found this company and will definitely be going back. great team and great products. highly recommend.