We ordered a pair of fully glazed doors for a client. A pair of half panelled doors were delivered and our Joiner actually fitted them, presuming the order was correct. Also one of the grain patterns... Toon meer
Bedrijf heeft geantwoord
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Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet be... Toon meer
Bedrijf heeft geantwoord
I ordered two glazed paired doors and a door pair maker strip and they look fantastic together. Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads ther... Toon meer
Bedrijf heeft geantwoord
A great Oak door at a good price. Used a clear stain on them along with black hinges and thumb latches and they look fabulous. Would definitely recommend.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over leadertrade.com
Geschreven door het bedrijf
Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.
Geschreven door het bedrijf
- 🏠 100's of new items added every month
- 💷 The UK's lowest trade prices
- 📱 Shop via desktop tablet & mobile
- 💖 Trade account benefits available
- 🗺️ We ship to the whole of the UK
- 🚚 VIP delivery from £29
- 🦮 Expert help & advice available
Contactgegevens
103 Whitby Street South, TS24 7LH, Hartlepool, Verenigd Koninkrijk
- 01429241270
- help@leadertrade.com
- leadertrade.com
4,0
Goed
915 reviews
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Really nice CS and fair prices .I am…
Really nice CS and fair prices .I am happy to make business with Leadertrade.com
1 april 2025
Antwoord van leadertrade.com
Thank you for your kind words and for choosing Leadertrade.com. We're glad to hear you had a positive experience with our customer service and found our pricing fair.
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you for your positive feedback! We're thrilled to hear that you're pleased with the quality of the 6-panel door. We take pride in offering high-quality products, and we’re glad it met your expectations. If you need any further assistance, feel free to reach out!
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you for your kind words! We’re glad to hear you were happy with our service. Your support means a lot to us.
Kind Regards,
Belinda Everett- Trade Supervisor
I purchased some beautiful doors…
I purchased some beautiful doors recently that were reduced in price the next day. I phoned up to ask if Leaders would honour the new price and refund the difference. I spoke with a helpful and pleasant gentleman called Stuart, who assisted me with my enquiry. Stuart very kindly refunded some of the difference and was patient and professional throughout. Although he couldn’t give me the full refund, he tried his best for me and I appreciated his customer service.
17 april 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
Thank you for taking the time to share your experience. We're so pleased to hear that you’re happy with your recent purchase and that Stuart was able to assist you in a helpful and professional manner. We always aim to provide excellent customer service, and it's great to know Stuart made a positive impression by doing his best to support your request. Your understanding and appreciation mean a lot to us, and we hope you continue to enjoy your beautiful new doors.
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you so much for your kind review! We're thrilled to hear that you were pleased with our selection of doors, as well as the fast delivery and quality of our products. Your feedback means a lot to us, and we're grateful for your support. If there's anything else we can assist you with, please don't hesitate to reach out!
Kind Regards,
Belinda Everett- Trade Supervisor
Good value
Very competitive pricing. Ordered a B grade door which appears to have minimal surface defects, barely noticeable. Enabled me to purchase a hardwood door for my shed for the same price or less than a softwood door so it should function better from previous experience with external softwood doors. Standard delivery appears to take a bit too long for requirements so had to upgrade to "VIP" delivery which meant that I got the door on-time in a week.
16 april 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
Thank you for taking the time to share your experience with us. We're pleased to hear that you found our pricing competitive and that the B-grade hardwood door met your expectations with only minimal, barely noticeable surface imperfections. It’s great to know the door suits your needs and provides added value compared to a softwood alternative.
We also appreciate your feedback regarding our standard delivery service. While we're glad the VIP delivery option ensured your order arrived on time, we recognize the importance of prompt standard delivery and will take your comments into account as we continue to refine our logistics.
Thank you again for your purchase and your valuable insights.
Kind Regards,
Belinda Everett- Trade Supervisor
Appalling service
Appalling service. Tried to contact customer service via their online form. Filled form in and no response in a week. So tried to phone them but was left hanging. Was offered a call back so chose that option. Next I get an email saying the call back has been closed. No call back received. Will not be using them again.
16 april 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and inconvenience caused. We're very sorry to hear that your attempts to reach our customer service team were unsuccessful and that you did not receive the follow-up you were promised.
This is not the level of service we aim to provide, and we understand how disappointing this must have been. Your feedback has been shared with our customer support management team so we can investigate what went wrong and take the necessary steps to ensure it doesn’t happen again.
If you're open to it, we would appreciate the chance to make things right. Please feel free to reach out to us directly at 01429 241 299 or Help@leadertrade.com, and we’ll ensure your concerns are addressed promptly.
Thank you again for your feedback — it’s crucial in helping us improve.
Nightmare Service
Nightmare from start to finish! Phoned up before placing order told door can be picked up in 2 days, drove 6 hours to collect door from pick up store door not there, told door will be delivered to me next day, driver turns up with no door in the van!
Avoid this place cause you nothing but stress
31 maart 2025
Review zonder uitnodiging
Antwoord van leadertrade.com
Thank you for your feedback, and please accept our sincere apologies for the inconvenience and frustration you've experienced. We understand how disappointing and stressful this situation must have been, especially after making a long journey and still not receiving the door as expected.
This is certainly not the level of service we strive to provide, and we are actively reviewing what went wrong in this instance to ensure it doesn’t happen again. Your experience highlights areas where we need to improve communication and logistics, and your comments are being taken very seriously.
We would like the opportunity to make this right. Please reach out to us directly at 01429 241 299 or Help@leadertrade.com with your order details so we can investigate further and offer a resolution.
Thank you again for bringing this to our attention.
Kind Regards,
Belinda Everett - Trade Supervisor
Antwoord van leadertrade.com
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a consistently positive experience with our team. Providing excellent service at every touchpoint is something we take great pride in, and it’s always rewarding to know our efforts are making a difference.
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you so much for your kind words! We're delighted to hear that you're pleased with your new doors. It means a lot to us to know that our products have met your expectations.
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you for your fantastic feedback! We're glad to hear you were pleased with the quality of our timber and the promptness of our delivery. Providing top-quality products and reliable service is always our goal.
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you for your great review! We’re so pleased to hear that you were happy with the speed of service, communication, and the quality of our product. Your positive feedback means a lot to us.
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you for your kind review! We're thrilled to hear that you're happy with the product and pleased with the quick delivery. Customer satisfaction is our top priority, and it’s great to know we met your expectations.
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you for your feedback! We’re delighted to hear that your order and delivery experience went smoothly. It's always our aim to provide a hassle-free service from start to finish. We truly appreciate your support and hope you enjoy your new door!
Kind Regards,
Belinda Everett- Trade Supervisor
Great service! Will definitely use again
Updates on order and any problems resolved quickly and efficiently.
1 april 2025
Antwoord van leadertrade.com
Thank you for your wonderful review! We’re so pleased to hear that you were happy with our service and communication throughout your order. Resolving any issues quickly and efficiently is very important to us, and it’s great to know that this made a positive impression.
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you for your feedback! We're glad to hear you were pleased with both our service and pricing. Providing value and a positive experience for our customers is always a priority.
Kind Regards,
Belinda Everett- Trade Supervisor
Leaders Floors/Trade
Leaders Floors/Trade , as a company, can be a little bit ' hit or miss', mainly due to being unable to get them to answer calls....but another time they'll answer swiftly and obligingly. After a fair bit of research into what laminate floor I wanted, it came in good time. If you want quality and easy-to-lay laminate, go for KRONOTEX which comes with the plastic strip on the narrow end of the panels. The plastic strips are vital for easy fitting. 👍
2 april 2025
Antwoord van leadertrade.com
Thank you for taking the time to share your experience with Leaders Floors/Trade. We truly appreciate your feedback and are pleased to hear that you were happy with the quality and timely delivery of the KRONOTEX laminate flooring — it's a fantastic choice, and we're glad it met your expectations.
We also want to sincerely apologize for the inconsistency you've experienced in reaching us by phone. Providing reliable and responsive customer service is very important to us, and we’re currently reviewing our communication processes to ensure we’re more consistently available when our customers need us.
Kind Regards,
Belinda Everett- Trade Supervisor
Great value for money easy company to…
Great value for money easy company to deal with easy ordering system from start to finish. Would definitely use again
31 maart 2025
Antwoord van leadertrade.com
Thank you so much for your kind words and positive feedback. We're delighted to hear that you found our ordering process straightforward and that you were pleased with the value and service we provide.
It's always rewarding to know that our efforts to make things easy and efficient for our customers are paying off. We truly appreciate your support and look forward to welcoming you back again in the future.
Kind Regards,
Belinda Everett- Trade Supervisor
Antwoord van leadertrade.com
Thank you for your kind words and continued support. We're thrilled to hear that you found our service prompt and helpful once again — it's always our goal to provide a consistently positive experience for our customers.
Kind Regards,
Belinda Everett- Trade Supervisor
Great quality doors need some exchanges…
Great quality doors need some exchanges too and no issues at all great customer service and could rely on the company great price and delivery bang on time thanks guys
31 maart 2025
Antwoord van leadertrade.com
Thank you for your fantastic review! We're so pleased to hear that you’re happy with the quality of the doors and that our team was able to assist with the exchanges smoothly. Providing reliable service and support is very important to us, so it’s great to know you felt confident in choosing us.
We also appreciate your kind words about our pricing, delivery, and customer service — we’ll be sure to pass your feedback along to the team. Thanks again for your support, and we look forward to helping you with any future projects.
Kind Regards,
Belinda Everett- Trade Supervisor
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