Really lovely pendant lights. Good customer service and when I reordered bigger shades they were dispatched within an hour and delivered the next day! Just waiting for part refund for bulbs from... Toon meer
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Lees wat reviewers zeggen
Shocking service Missing the 2nd light purchased on the light shades were sent the wires forming the light were missing thats 3 cables making up the 3 spider light. Purchased 2 spider lights a sig... Toon meer
Bedrijf heeft geantwoord
Fantastic company, Have a grate range of light produce , quality and well made. Very fast processing the order but also Fantastic customer service, I have felt like a valued customer and the... Toon meer
Bedrijf heeft geantwoord
Ordered light fittings in December but electrician has put them up in March, unfortunately upon opening one was broke. I emailed on Saturday 14th March not expecting a reply till the Monday, but they... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Located in the heart of Coventry, UK, LEDSone Ltd stands as a beacon for top-quality LED Drivers and Vintage lighting products. Since our inception in 2009, we've transitioned from an interior décor supplier to becoming the UK's leading provider of Vintage lighting and its accessories. Our journey, marked by dedication and passion, has positioned us at the forefront of the lighting industry in both the UK and Europe. Why choose LEDSone? Our vast inventory is not only competitively priced but also ready for next-day dispatch, ensuring that our customers get their products promptly. We take pride in offering products that come with strong guarantees and the necessary certifications, reinforcing our commitment to quality and safety. But our offerings don't stop at products alone. We understand the importance of seamless customer experience. That's why we've established a dedicated online web-based customer service platform. Here, our trained representatives are always ready to assist with any queries, ensuring that your shopping experience with LEDSone is nothing short of exceptional. For those in search of the best in Vintage lighting, LEDSone Ltd is your trusted partner.
Contactgegevens
Ledsone LTD,Unit 18, Lythal Lane Industrial Estate,Lythal Lane, Coventry., CV6 6FL, Coventry, Verenigd Koninkrijk
- 02477220687
- admin@ledsone.co.uk
- ledsone.co.uk
4,0
Goed
228 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Really lovely pendant lights
Really lovely pendant lights.
Good customer service and when I reordered bigger shades they were dispatched within an hour and delivered the next day!
Just waiting for part refund for bulbs from 1st order or would have been ⭐️⭐️⭐️⭐️⭐️
Definitely recommend. Looking forward to putting up the lights when kitchen finished.
15 april 2026
Review zonder uitnodiging
Great lights that are different than…
Great lights that are different than the normal, reasonably priced and excellent service. Highly recommended.
7 april 2026
Review zonder uitnodiging
Antwoord van Ledsone
We are delighted by your positive review, thank you for sharing.
Perfect light for my kitchen
Perfect light for my kitchen, fast delivery & great quality & value
19 februari 2026
Review zonder uitnodiging
Antwoord van Ledsone
We’re happy you had a great experience, thanks for letting us know
Great product at a very reasonable…
Great product at a very reasonable price. Also delivered on time with no hassle.
13 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
We’re delighted to hear you had a positive experience. Thank you for sharing.
Very bright
2nd order. All very bright with new batteries. Recommend.
1 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
Thank you for your kind feedback. We truly appreciate your support.
Excellent in every way
10 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
Many thanks for your review, it means a lot to our team.
Antwoord van Ledsone
We appreciate your support and are glad you’re happy with your purchase.
ParcelForce let down
Order processing quick and communication good. Goods not received. Let down by ParcelForce.
1 april 2026
Review zonder uitnodiging
Antwoord van Ledsone
Hi David,
Thank you for your feedback.
We’re really pleased to hear that you were happy with our order processing and communication. However, we’re sorry to hear that your delivery has not arrived as expected.
Unfortunately, this appears to be an issue with the courier service (ParcelForce), which is outside of our direct control. That said, we take full responsibility for ensuring you receive your order and we’re here to help resolve this for you.
Please contact us directly with your order details so we can investigate this with ParcelForce and arrange a suitable solution as quickly as possible.
Apologies again for the inconvenience caused, and we appreciate your patience.
Kind regards,
Customer Service Team
Antwoord van Ledsone
Thank you for choosing us and for your valuable feedback.
Excellent quality
Excellent quality, good price and fast delivery
1 april 2026
Review zonder uitnodiging
Antwoord van Ledsone
Your feedback is greatly appreciated, thank you for taking the time.
Fast delivery and exactly as described
1 april 2026
Review zonder uitnodiging
Antwoord van Ledsone
We’re pleased to know you had a great experience. Thank you.
Classy lamp
Excellent delivery time
Beautiful pendant lamp for my hallway
Looks a lot more expensive than what I paid
Thank you
1 april 2026
Review zonder uitnodiging
Antwoord van Ledsone
Thank you for your support, we look forward to serving you again.
Very competitive pricing
Very competitive pricing and easy to find the item I was after. It was despatched and delivered very quickly. Thank you. 😁
18 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
We truly value your feedback and your trust in our service.
Fantastic company
Fantastic company,
Have a grate range of light produce , quality and well made. Very fast processing the order but also Fantastic customer service, I have felt like a valued customer and the response its rapid.
Thank you very much Ledsone I will definitely be back for more .
30 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
Thanks for your review, we’re glad everything met your expectations.
I before give this company 1 star as I…
I before give this company 1 star as I did not receive my goods , It wasn’t fare to be honest because it wasn’t their fault and out of their control as it was the postage company that failed. Since then I have ordered a few more items and they have been very good to order from.
Their prices are very good and the products are of good quality. So I can review my scoring to 5 star .
28 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
Thank you for your kind words, it’s great to know we met your expectations.
Shocking service Missing Parts
Shocking service Missing the 2nd light purchased on the light shades were sent the wires forming the light were missing thats 3 cables making up the 3 spider light.
Purchased 2 spider lights a significant amount of parts were missing
Emailed to request them but no response. Appalling service and the company are not interested.
I would not purchase again and will be returning the incomplete light and having to purchase elsewhere.
Save time and effort and purchase from another supplier
24 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
Dear Amy,
Thank you for your feedback. We’re very sorry to hear that parts were missing from your order and that you’ve had difficulty reaching us. This is certainly not the experience we want for our customers.
Please rest assured we take this seriously and want to resolve it for you. Could you contact us directly with your order details so we can send the missing parts as quickly as possible or arrange a suitable solution?
We appreciate your patience and the chance to make this right.
Kind regards,
Customer Service Team
Terrible customer service.
Terrible customer service.
I ordered lights and bulbs back in December 25 which arrived promptly, unfortunately two of the bulbs were smashed due to poor packaging / handling.
I contacted Ledsone who have said all the right things, apologies, we will replace them etc. Despite various emails back and forth I am still waiting for the replacement bulbs, they have provided one tracking number which photographic evidence proved had been delivered to a warehouse somewhere rather than my home where the original order was delivered to.
Unless you want unnecessary stress in your life I would avoid purchasing from this company.
22 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
Dear Stuart Redford,
Thank you for taking the time to share your experience. We sincerely apologies for the frustration and inconvenience caused, this is not the level of service we aim to provide.
We completely understand your concerns regarding the damaged bulbs and the delay in resolving the replacement. You are absolutely right to expect a smooth and reliable process, especially after reporting an issue promptly.
Regarding the tracking details provided, we acknowledge that this has caused confusion and concern, and we take full responsibility for this miscommunication. This is not acceptable, and we are currently reviewing this internally to ensure it does not happen again.
We would like to resolve this matter for you without any further delay. Please contact us directly with your order details, and we will priorities either a replacement or a full resolution immediately.
Once again, please accept our sincere apologies. We truly value your feedback, as it helps us improve both our service and processes.
Kind regards,
Customer Support Team
LEDSone
Following my previous feedback
Following my previous feedback, I would like to raise a further complaint regarding my order.
I have still not received the missing bulb. Today, 17 March 2026, I was informed that the item is now out of stock, which is why it was never sent. I was also told that it cannot be dispatched anymore.
I find this unacceptable, especially as I was not informed earlier and had to follow up myself.
Additionally, I was asked to choose a different item and delete my feedback, with the implication that otherwise no replacement would be provided. This is not an appropriate or fair resolution.
17 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
Dear Lotfee,
Thank you for your follow-up, and we sincerely apologies for the situation you’ve experienced.
We fully understand your frustration the delay, lack of clear communication, and the out-of-stock update at such a late stage are not acceptable. You should have been informed proactively, and we take full responsibility for this failure.
We are also very concerned to hear about your experience regarding being asked to change your feedback in exchange for a resolution. This is not our policy or standard of service, and we sincerely apologies if this was communicated in any way. We are addressing this internally as a priority.
Please be assured that your resolution will not be dependent on any feedback changes. That is your right as a customer, and we fully respect it.
Please contact us directly with your preference, and we will action this without any further delay.
Once again, we sincerely apologies for the inconvenience and the experience you’ve had. We appreciate your patience and the opportunity to put this right.
Kind regards,
Customer Support Team
LEDSone
Ordered light fittings in December but…
Ordered light fittings in December but electrician has put them up in March, unfortunately upon opening one was broke. I emailed on Saturday 14th March not expecting a reply till the Monday, but they did reply and a new one has been dispatched on 16th. Amazing service.
16 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
We’re so pleased to hear your positive feedback, thank you.
I can't speak to the quality of their…
I can't speak to the quality of their products, because I NEVER GOT MINE. I gave them the correct full address for my P.O. Box in my order and I got a notice six days in for insufficient address. Apparently they just put my town and zip code on it? Brilliant. It even landed at my post office, but was returned because they had no idea where to put it. Now it's been nine days and they won't even email me back. Amateur hour in San Jose. Ugh. I'd recommend shopping anywhere else.
13 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
Dear Customer,
We sincerely apologies for the delivery issues and lack of timely communication. You provided the correct address, and this mistake is entirely on our side. Please contact us directly so we can arrange immediate reshipment or an alternative solution without further delay.
Kind regards,
Customer Support Team
LEDSone
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