Leeds Private Hospital Reviews 

I had gotten a surgery about 8 months ago and am very happy with how it turned out, it was superb, from the consultation, the follow ups all the way through to the appointments! The communication was clear and realistic, the team was reassuring and attentive throughout.

I underwent rhinoplasty at Leeds Private Hospital in January 2026. It is now September and, following a formal complaint regarding a number of aspects of my experience which I do not feel appropriate to disclose publicly, I am still without a final response or resolution.

I deliberately avoided posting publicly because I wanted to give the hospital every reasonable opportunity to address my concerns privately through its formal complaints procedure. I am also deliberately not naming individual members of staff or detailing my underlying concerns publicly, as I have consistently tried to resolve this appropriately and directly with the hospital.

My complaint has progressed through the hospital’s complaints process and reached senior management. Following a management meeting, I was expressly told that I would receive the final outcome by Monday 21st September. This was not the first management discussion or the first response timeframe I had been given.

Monday passed without the promised outcome. Since then, I have emailed twice and telephoned the hospital directly, but I remain without the final response or an explanation for the further delay. My latest correspondence remains unanswered.

This follows previous occasions where stated response timeframes were not met, including one which the hospital subsequently acknowledged and apologised for in writing.

The process has been incredibly exhausting and distressing. After months of trying to resolve matters privately and allowing the hospital repeated opportunities to conclude its own process, I feel I have exhausted the reasonable avenues available to me directly and have therefore had to pursue the appropriate independent external routes.

My personal experience of the hospital’s complaint handling has been extremely poor and, given my overall experience, I genuinely wish I had done considerably more research before choosing Leeds Private Hospital for my surgery.

I remain willing to engage constructively with the hospital and will update this review if there are any material developments.

I wanted to share my experience with Dr Arshad, because I genuinely feel exceptional care deserves to be recognised.

From my very first consultation, Dr Arshad made me feel completely at ease. He listened carefully to what I wanted, explained everything clearly and never made me feel rushed or pressured. I wanted a natural result and, most importantly, I wanted to feel that I could trust the person performing my surgery. I absolutely felt that with him.

What has impressed me just as much as his surgical skill is the way he treats his patients. His kindness, patience and genuine concern have continued throughout my recovery. When you have major facial surgery, there are moments when you can feel worried and vulnerable, and having a surgeon who is there to reassure you and genuinely cares about your recovery means everything.

His care has been exemplary, both before and after my surgery.

I’m still early in my healing journey, so my final results are still to come, but I already feel incredibly grateful that I chose Dr Arshad.

Thank you, Dr Arshad, for your skill, your kindness and for taking such good care of me. I couldn’t have asked for a better surgeon. ❤️ or better Sommiya you too go above and beyond. Thank you.

The online consultation with Dr Fas Arshad was excellent from start to finish. Was nervous about my queries, but he answered all doubts. It was very helpful.

I had a smooth online consultation with dr Fas who helped me clear my doubts about the surgical procedure I wanted done. I was nervous at first but he was so kind and thorough with his explanation.

The online consultation provided was excellent from start to finish. Dr Arshad cleared my doubts seamlessly and were very attentive and helpful throughout the whole session

I have waited a long time before writing this review. My wife underwent major facial surgery at Leeds Private Hospital nearly a year ago, and I genuinely hoped that by waiting there would eventually be a positive outcome. Unfortunately, after watching everything she has been through, I now feel I should share my own experience. Her surgery date was 03/10/25

The hospital itself is lovely, in an excellent location and has the potential to be an outstanding private facility. Unfortunately, in my opinion, that is badly let down by the professionalism, communication and management when things do not go as expected.

I attended my wife’s latest appointment with Dr Arshad. What concerned me most was not simply his opinion of the surgical result, but how quickly he seemed to move on from the concerns she was trying to raise. He told us that she’d had a good result, but we felt spoken over and unheard. We had gone there looking for answers and reassurance about the laxity and fullness in her neck, not simply to be told that the surgeon was happy with the outcome.

I have also found the contradictory information extremely frustrating. Expectations about when my wife’s continuing concerns would be properly reassessed have changed from around 12 months to around 18 months. When someone has already spent almost a year waiting and hoping for improvement, moving the goalposts does little to inspire confidence.

The complaints process has added considerably to my frustration. There have been lengthy waits and missed timescales, yet after all the time and effort my wife has spent pursuing her concerns, it has felt as though very little has actually been achieved.

My advice to anyone considering treatment is to look beyond the marketing and ask detailed questions about how postoperative complications and concerns are managed, what support is available if things do not go to plan, and how complaints are dealt with.

For major private surgery, professionalism should extend far beyond the operating theatre. Patients should receive consistent information, appropriate aftercare and, above all, feel that they are being listened to when they raise genuine concerns.

It is a great shame. Leeds Private Hospital has the surroundings and potential to be an excellent private hospital, but in our experience the way difficulties have been handled afterwards has completely overshadowed those positives.

I am giving 1 star because I can’t give any lower

Nearly 12 months (03/10/25) after paying a substantial amount for facial surgery, I remain extremely unhappy and concerned about the persistent fullness and laxity around my throat and beneath my jaw.

I first raised concerns about my neck and throat at around eight months post-surgery. At my latest hospital appointment, I felt the examination of this area was extremely brief. I had to ask Dr Arshad to examine both sides of my face and neck, I was told that the skin could not be pulled any tighter
I was advised to continue with gentle massage.

Because I remained concerned, I sought a second opinion from another consultant. He carried out what I experienced as a much more thorough physical examination of the area beneath my jaw and throat and advised me that the persistent fullness appeared to be related to the gland area rather than lymphatic swelling.

I subsequently sent Leeds Private Hospital further photographs and a video. I was told in writing that everything would be formally reassessed at the 12-month stage and that the appropriate next steps would then be determined.

Now, as I approach 12 months, I have instead been told that assessment of the longer-term neck and throat result should take place at approximately 18 months and I was advised to continue with gentle massage

From my perspective, the timeframe for reassessment has therefore changed from 12 months to approximately 18 months, while I remain extremely concerned about what is causing the fullness beneath my jaw and throat.

After a very long and difficult recovery, I have completely lost the trust I once had in this hospital. I deeply regret choosing them for my surgery and genuinely feel I have nowhere left to turn

I did a great deal of research into the surgeon, procedures and the hospital. I specifically chose Dr Arshad to achieve the best results possible

I now realise that I had not fully understood what options would be available to me if I experienced concerns following surgery at a private hospital

It has been a steep and difficult learning curve. Looking back, the speed with which I was able to proceed to major surgery, together with the extensive pre-operative documentation I was required to sign, are both things that would now give me serious cause for concern before proceeding with any future procedure.

I was advised by the hospital, that I could follow their complaints procedure if I wasn’t happy. I will update on the outcome of this

Very disappointing Rhinoplasty consultation experience today.
I booked a consultation with the surgeon at Leeds Private Hospital online and paid £250 for the appointment. The website gave me three options: a free telephone consultation with the practice manager, a free face-to-face consultation with the practice manager, or a £250 consultation with the surgeon. I specifically chose and paid for the £250 surgeon consultation.
My appointment was booked for 12:30pm. I arrived on time, completed the consultation form provided by reception and returned it promptly. I was then left waiting until well after 1pm. I appreciate that appointments can sometimes run late, but patients also have their own commitments and cannot always wait indefinitely.
When I was eventually taken into a consultation room, I was surprised to find that the person meeting me was not the surgeon. She apologised for being late but did not introduce herself or explain her role. I immediately explained that I had booked specifically to see the surgeon. I was told that the surgeon would see me afterwards, but that never happened.
She asked what I was unhappy with about my nose, so I explained my concerns and showed her a photograph of the type of result I was hoping for. She told me this was not achievable because I have thick skin. She then explained what she believed I would need and, when I asked about the cost, gave me a price of £12,000.
What I found particularly upsetting was the way the conversation came across. I was left with the impression that I would somehow be wasting the surgeon's time and that, because I did not currently have the full £12,000 available, it was not considered worthwhile for me to see him. While this may not have been said to me in those exact words, that was very much how the conversation and overall experience made me feel.
I contacted Leeds Private Hospital afterwards to explain how unhappy I was. I specifically raised the fact that the website did not make it clear that I would first be seeing someone other than the surgeon. I asked who the person was, as she had never introduced herself or explained her position, and I was told that she was the practice manager.
This was particularly frustrating because I had deliberately chosen the £250 surgeon consultation rather than either of the free practice manager consultations. Ultimately, I paid £250 to see a surgeon and never saw the surgeon at all.
To be fair, the reception member I spoke to was apologetic, and I cannot fault the reception staff. I would also like to mention Lola, who took my photographs and morphed the images, as she was pleasant and professional.
I was subsequently told that my £250 consultation fee would be refunded, although the refund is currently still pending.
There was also another issue that I found extremely concerning. When I received the consultation paperwork by email, it stated: "Proposed surgery date: 2 October 2026." I had never agreed to this date. I had only attended a consultation and had not agreed to proceed with surgery. I also do not currently have the full amount available, so I certainly had not agreed to a surgery date.
Overall, I paid £250 specifically for a consultation with the surgeon and did not receive the service I had booked and paid for. I left feeling very disappointed and uncomfortable about the way the appointment was handled.
I hope the hospital reviews how these appointments are presented to patients, particularly making it completely clear who the patient will actually be seeing, what the £250 consultation includes, and ensuring that proposed surgery dates are not recorded without the patient's agreement.
Based on my experience today, I cannot recommend this service and therefore I am leaving 1 star.

Rip in peace MF DOOM SUPERVILLIAN OF THE HIP-HOP WORLD YOU MIGHT BE DEAD BUT YOUR MUSIC AND YOUR PERSON STILL REMAINS ALIVE WITH US they might have killed you but your spirit still remains strong

I am now 2 weeks post-op from my rhinoplasty with Dr Fas Arshad and I have no regrets whatsoever. I picked the best rhinoplasty surgeon who is surrounded by brilliant medical professionals at Leeds Private Hospital.

I am absolutely over the moon with my results. Dr Arshad listened to everything I wanted to change and he achieved those changes for me. Keeping in mind it has only been 2 weeks, so there is still swelling, but even with the swelling I can already tell he has done everything I wanted. I didn't just have a little change either, it was a whole reshape, and I couldn't be happier with how it is looking already.

The hospital itself is lovely, very clean, and all of the staff are so welcoming and caring.

Sommiya, the Hospital Director, is just lovely and has the warmest, kindest personality. She really put me at ease and answered every question I had. Even now, she is still there to answer any questions that come up, at any time of day, which has been so reassuring.

The anaesthetist, Dr Hythem Shoeib, was amazing. His voice was the last voice I heard before going under and the first voice I heard when I came back around. He has such a lovely bedside manner and made me feel completely at ease.

My post-op nurse, Dimple, was delightful. She is such a sweet nurse and I'm pretty sure I was being a bit of a pain while the anaesthetic was still hanging on, so she was clearly very patient with me! She looked after me so well and was also the nurse who took my cast off after one week.

Scarlet was one of the nurses with me in theatre and I remember her being so sweet while getting me ready and when I was waking back up. She also took my stitches and splints out after 2 weeks and was so gentle and caring throughout.

From the surgeon to the hospital and the whole team who looked after me, I honestly couldn't have asked for a better experience. I'm only 2 weeks into my recovery, but I am already so happy with my results and so glad I chose Dr Fas Arshad and Leeds Private Hospital.

My daughter needed complex revision rhinoplasty after an earlier NHS septorhinoplasty went wrong a procedure very few surgeons in the UK undertake. After lots of research and speaking to many patients, we chose Dr Fas Arshad.

Every recommendation was 100% true: meticulous surgical planning, wonderful bedside manner, thorough aftercare, and a truly patient-centred team. Two weeks post‑op and the result is fantastic better than we ever hoped for. We are so deeply grateful to Dr Arshad and every single member of staff. Exceptional care from start to finish.

Embarking on a surgical procedure is always rather daunting, when it is on your face even more so.
I should not have worried, at Leeds Private Hospital I had amazing care from start to finish. Patient experience is so important to the whole team.
I had lots of opportunities to speak with the surgeon, the manager, the nurses and anaesthetists beforehand, they could not have been more caring, I did not feel rushed.
The day of the surgery was well thought out with extreme kindness and consideration shown to me.
I stayed in for one night where I had one to one nursing, the surgeon was on hand if required, I had total confidence in the whole organisation.
The aftercare has been fantastic, from having my wounds dressed to having my hair washed, regular checks by the hospital manager and the surgeon.
I can certainly recommend the hospital and all of the staff. If you are thinking of having a procedure of this kind, Leeds Private Hospital is the place to go. People travel from all over the country . I can understand why.
Excellent work! excellent care!

If you are considering cosmetic/plastic surgery then Leeds Private Hospital is where you need to go. I can highly recommend Dr Fas Arshad and all his amazing team. I recently had some surgery and was extremely impressed with my care and outcome of the surgery. I am extremely happy with the results and cannot recommend them enough. From my initial consultation to the final appointment I have been treated with care and professionalism. I will not hesitate to recommend them and will definitely consider further surgery in the future. Thank you so much 😊

I was there for the fore head reduction, I was feeling very low confident for this but the doctor are understand my issue and the whole process for success and now i feeling very much better and i highly recommend this clinic.

Absolutely thrilled with my brow lift results! The staff was incredibly professional, and the recovery was easier than expacted. I look years younger but still completely natural. Highly recommend!

I had a great experience with my rhinoplasty surgery. The doctor understood exactly what i wanted and the result look very natural. The staff was supportive throughout the process. Highly recommended!

Avoid this place!!

I attended a consultation for a facelift and unfortunately my experience from start to finish was extremely disappointing and unprofessional.

To begin with, my consultation appointment was double booked and running an hour late. In hindsight, this should have been a warning sign. Despite this, I proceeded and scheduled my surgery for the following week.

Four days prior to surgery, I still had not received any pre-operative information. I had to chase the clinic myself, only to be told there was an emergency appointment and my surgery had been cancelled. I was then offered surgery the very next day — which was completely unrealistic and unreasonable at such short notice. After further back and forth, I was eventually offered a Saturday slot that same week, which I accepted and rearranged work and family commitments to accommodate.

On the Thursday evening before surgery, I received a message saying my original Friday appointment could now go ahead. By that point, my partner and I had already reorganised our schedules, so I declined. I also had to chase up my pre-op information yet again the day before surgery.

At 8pm the evening before my confirmed surgery date, I received an email from someone in finance stating that my procedure would not go ahead because payment had not been made. At no point between my consultation and surgery date had I been asked to make payment or informed of any deadline. This was the first I had heard of it. I contacted the practice manager seeking help, only to be passed off to a nurse to reiterate that the surgery would not proceed.

The level of disorganisation, poor communication, and complete lack of professionalism is shocking — particularly for a surgical practice where patients place significant trust in the team. The constant chasing, last-minute changes, and cancellation the night before surgery caused unnecessary stress and disruption.

I would strongly urge anyone considering treatment here to think very carefully. My experience was chaotic, dismissive, and deeply disappointing

I took the online consultation from them and I am satisfied. Thank you

I recently had rhinoplasty with Dr Arshad. I did a lot research into finding the right surgeon, after seeing his work especially on social media then meeting him in person I knew I was making the right choice. I can’t recommend him enough. My results are fantastic!