Le Specs - Official Page Reviews 

The worst online experience so far.

Such a SCAM. I ordered sunglasses and haven’t received the item even after 2 months and a half. The tracking status has been “in transit” this whole time and nothing has changed. I’ve just raised a dispute against them—hopefully I’ll get my money back, because it feels like my package was shipped to Mars.
Oh, and they don’t respond to emails. Worst customer support ever.
DO NOT ORDER !

Terrible customer service!!
I‘ve been trying to return glasses for weeks now, that were in a package that I habe been waiting for 5 weeks, having paud 50 Euros of customs fees.
Now it‘s the 10th time I am getting back the same answer saying that returns are only possible within 30 days of purchase- how the hell can it be my fault I have had to wait for 5 weeks for my order, paid 50 euros of customs fees and now I am not even able to return part of my purchase??!!!
I am so upset!!

I really wish I had visited Trustpilot before ordering from this company. My sunglasses arrived with no issue, however they did not suit me, so I sent them back requesting a refund. I was sent an email saying that they can't refund the money back to my account, and they asked to do a wire transfer. In order to do this they wanted all my bank details, name , address and other personal details. My issue is; if they can withdraw money from the account details I gave them, why can't they put money back in. I'm not prepared to give all my personal information over an email. I have sent several emails to which I receive an automated reply; there is no personal customer service. has anyone actually managed to get a refund from them? If so, I'd like to know how!!

DO NOT I REPEAT DO NOTTTTTTT ORDER IF YOU ARE FROM EUROPE OR A CONTINENT THAT IS NOT AUSTRALIA. THEY DONT MENTION TAXES I HAD TO PAY 44€ ON TAXES OTHERWISE THEY WOULD SEND BACK MY ORDER. DISGUSTING! AND IVE BEEN WAITING A MONTH AND STILL DIDNT RECEIVE MY PACKAGE. THEY DONT EVEN DESERVE 1 STAR!!!!!!!!

I was shocked to discover that this company very carefully word their refund policy to avoid any direct mention of the buyer having to refund at their own cost. I have sent three emails to customer service to verify this and no one has replied - buy them elsewhere.

Oh lord, made the horrendous mistake of not checking here (trustpilot) before ordering from Le Specs, for some reason thought it was a legit company as they are sold in many places.. couldn't be more wrong. TERRIBLE company that lure you in with a"European website" and say NOTHING about import taxes, in my case over 30 euros!!!! Ship from Australia and take a loooong time for them to arrive. Not happy with the glasses but no point in trying to return at this stage, paying more for return costs myself and not even knowing if they will go through... Le specs apparently
pay some agency to run their marketing on social media where they post all the time but don't even care to respond to their actual customers here on through email. Disgrace! COULDN'T RECOMMEND LESS!!!!!!

ME HACEN PAGAR UN ENVÍO QUE EN TEORÍA ES GRATUITO PORQUE LA COMPRA SUPERA EL IMPORTE. TENGO QUE PAGAR 25 EUROS DE ENVÍO SI NO NO PUEDO RECIBIR EL PRODUCTO QUE HE COMPRADO. ME PARECE UNA ESTAFA. ES MÁS INTENTO PONERME EN CONTACTO CON ELLOS Y NO HAY FORMA POSIBLE. REALMENTE TENÍA MUCHA ILUSIÓN DE RECIBIR EL PAQUETE Y SE ME HA IDO TODAS LAS GANAS SINCERAMENTE.

PD. A DÍA DE HOY 14/4 DICEN QUE ME VAN HACER UN REEMBOLSO ... VEREMOS A VER....

Sent me a damaged product and are making me pay for return shipping. Horrible customer service that don’t read what you are saying. Couldn’t recommend less.

Warning: Total rip-off! The package comes from Australia. I had to pay €30 in customs fees! Return Shipping to Australia at my own expense costs another €150. What a disgrace! The customer isn't informed of this during the entire ordering process! Customer service hasn't responded despite five inquiries!

I went to Germany for my close friend's birthday, so I ordered the glasses beforehand to arrive there. I saw the delivery timeline after making the purchase, it was past the birthday date. I contacted the support literally an hour after placing the order, asking to cancel it, they responded 2 days after that it was impossible (surprise-surprise with this speed of addressing customer requests/concerns).
Then I got the tracking number of the parcel. On the due date I was at home ALL DAY LONG, however, my package was not delivered to me, and NO information was left to me, although the DHL link was saying otherwise. I went to a DHL office, and they gave me no information, except for their support's phone number, by calling which I was only able to talk to a bot. I contacted Le Specs' customer support asking to help me locate the parcel, because at that point there was nothing I could do. Their response 2 days after was to go to the DHL office and ask them, although I said that I'd done that already. They offered either a refund or a replacement, which I DON"T WANT at this point, given the appallingly slow and unhelpful service, and the fact that I am leaving Germany tomorrow, so there is no way I'll be able to pick up the parcel even if they locate it after all. They will not respond to my comments on Instagram, although they keep posting, showing total indifference to their clients and obviously avoiding any responsibility. I want my money refunded in full, which, judging by the rest of the comments, is not going to happen. I rue the day I ordered from this company, because if you can't ship abroad, do not advertise free delivery worldwide, if you're gonna wash your hands of delivery problems, if you can't support your customers, don't start the business. POOR service I DO NOT RECOMMEND.

Order arrived after after almost 2 months delay , and I had to pay customs fees which was never mentioned before don’t recommend

I bought a pair of glasses in November and I am still waiting for them. Shipment was to Europe. I contacted the customer service to receive no answer or support from them! Do not offer Europe shipment if you can’t manage it and reply to your customers! Poor poor service

Ordered a pair of glasses for my boyfriend and they came within 2 days!! Great quality and well packaged will definitely be ordering more.

Glasses looking cheap, and feel cheap. To me that is fraud. Just anorher piece of plastic u can get at any supermarket store. // Sehr billiges Glas, fühlt sich auch billig an und sieht billig aus. Alles nur Plastik. Wiegt vll gefühlt 20g. Plus, nach einem Jahr sind sie seitlich schon zerbrochen, ohne ersichtlichen Grund. Also Verschleiss geht ziemlich schnell.

Super easy and efficient process to buy my new Le Spec sunglasses! Website was easy to navigate and loved the ability to "Try On" the glasses on your own face - game changer for online glasses shopping..
Checkout was also easy to use and follow up emails with shipping detail was great. I purchased my glasses in the afternoon and they were delivered to Regional NSW 24 hours later - Very happy shopper!!
Carolyn Sorrell

I placed an order July 27th, it was 'delivered' somewhere, but I've not received it. Contacted Les Specs who have shirked any responsibility and told me to contact DHL who've done nothing.

Terrible service.

No not order.

I placed an order on August the 7th, shipping was supposed to take 7 to 12 business days. On August 21 there was an "attempted" delivery from DHL -that never happened since I was home- and since then no update. I contacted DHL to locate the package and they said fro UE orders -the glasses are shipped from AU- is the local post company in charge of the delivery and that they can't locate the package. Big surprise, when I contacted the local company that allegedly was in charge of the delivery they don't know anything about this package.

After this, I contacted 2 days ago the customer service of Le Specs and also DHL again, since someone will have to locate the package or declare it lost.

No reply from anyone.

Honestly, if some of the orders arrive to the EU, be ready to wait a month + to get it. And if there is a problem, apparently customer support is inexistent and not the company nor the shipping company will help you.

Save your money. I've never had such a bad experience buying online.

*UPDATE: So after 2h on the phone spent with DHL and the local courrier company, they found the package. After that "attempt" of delivery the package was sent back.

60€ I'll never see again.

The items are dispatched from Australia to the EU. It takes a long time. Then you have to pay custom tax. Then if you want to return, you pay yourself (to Australia!). It's technically on the website, but they make sure it's pretty hidden. The brand looks and sounds like it's a French brand. It's a joke. They shouldn't be operating like this in the EU.

Also, the sunglasses were pretty cheap quality for the price.

DO NOT RECOMMEND

I ordered 3 pairs of glasses. Delivery was reasonably quick and cost me 22 euros tax. Unfortunately, all 3 pairs of glasses are made of the cheapest plastic and have an inferior look and quality. I am now allowed to return the glasses, but Le Specs won't even cover the return costs. Forget sunglasses from Le Specs!, I will never buy there again!