Lettingsupermarket.com™ Reviews 58

My experience has been below standard lately. Chasing them for my rental payment, they do not follow up with requests to the tenant until I remind them. it is a nightmare it is like I am paying them to stress me.

I currently use this company to manage three rental properties on my behalf and also pay for their management service and rent guarantee insurance.

From an operational perspective, I have no criticism of the day-to-day management. Andrew and James, who I deal with directly, have been helpful and professional in their roles.

As a landlord, my reason for appointing a managing agent is to maintain a professional distance from tenants and to ensure that the ongoing running of my properties remains as passive as possible. On this front, the service should function reliably without the need for constant landlord intervention.

Unfortunately, where the company falls short is within its accounts and landlord payment processes.

On a recurring basis, rental payments owed to me have been paid late, in some cases by up to two weeks. Each month I find myself having to chase payments, and on several occasions I am confident that had I not done so, the funds would not have been released at all.

I have repeatedly been advised that these delays are the result of oversights or software issues. However, this situation has persisted for at least four consecutive months, and similar issues have occurred previously, accompanied by the same explanations.

This is disappointing, as if the payment process were reliable, my experience would otherwise warrant a five-star review. Instead, the lack of consistency means the service cannot be considered truly passive. As a landlord with mortgage commitments, late rental payments place unnecessary financial pressure on me, requiring the use of personal funds to cover shortfalls caused by delayed remittances.

Most recently, I was assured in writing that outstanding funds would be credited to my account by 15 December. As of 23 December, the date of writing this review, the payment has still not been received, even though the tenant paid on time.

Despite emailing and calling the company, I have received no response beyond an automated message stating that staff return on 6 January. While the offices remain open, my attempts to obtain clarity or payment have gone unanswered.

For these reasons, while the property management itself may suit some landlords, I would urge caution to anyone for whom cashflow reliability is critical. Based on my experience, I cannot recommend this company to landlords operating with tight margins or who rely on prompt rental payments to meet financial commitments, although

I’ve been using LettingSupermarket.com for over three years, and they’ve completely taken the stress out of being a landlord. The tenant-finding process is quick, rent payments are always on time, and any issues are handled promptly. A highly professional and dependable service.

We were only landlords for a short period with Lettingsupermarket but their knowledge and service was second to none, would highly recommend them as they provided first class service.

SCAM WARNING! I received an email from 2 staff members, both confirming a viewing for 11am. Me and my wife went there. We waited and waited. I sent emails (no mobile number was provided) asking where was the agent. No one came so we left. We have seen 10 flats at least and only this company completely failed to do their jobs and provide the service they advertised. Time wasters.

Great company, attentive and helpful staff. I would highly recommend using them I’ve had a great experience so far and I’m 2 years in to using them

My experience so far has been excellent very efficient team and always receive a reply without having to wait days on end like I have with other agents.

A brilliant friendly servi e that would recommend to anyone

Viewed a flat in Birmingham on 14th in the evening. Applied for it and got accepted within 2 days. Done my referencing and move in on 31st. So happy and excited. Amy & Andy were great with me. 5 star service all the way.

I wouldn't even give the a 1 star ! As of writing this we have been unsuccessful in getting our deposit back from this awful company. My partner was dismissed, lied to by multiple people. It had been 30 day since we left the place where illegally they are meant to have transfered the money in which they have failed to do so . This wasn't a landlord issue as he had said the place was in great condition. When we was told about the deposit transferring back to us it was said it's usually 5- 7 day and max ...10 days . Well it's been47 days in total and yet still no transfer to be made.

I don't usually get involved and my partner deals with issues but I guess being a female they didn't want to listen to her and lie continually about the money.

I'm not getting involved over something that should be done instantly without issues.

I'm struggling to understand the reason behind their behaviour .

While I'm here on a separate issue letrimg supermarket was used by our landlord, theu came to the property where we showed them serious issues with mould that was affecting our health and other ongoing issues, within a year later of going out seeing the issues they didn't do a single thing. They even said they couldn't find any records of our conversations... lucky that was found and now this is where we are now .

Avoid this company that's dishonest anywhere you turn .

I’ve been a tenant for 6 years and lettingsupermarket have always attended to my questions and maintenance issues very efficiently. James in maintenance has always been nothing but charming and always does his best to ensure jobs are resolved quickly.

Everyone is friendly and I really can’t fault them. Thanks for a great home for the last 6 years

I hired Letting Supermarket back in September 2023 to find a tenant for my property. The service I have received from them has been abysmal. It started off with sending two people round the take photos and a video of the property. They actually didn’t take any photos, in the end I had to take them and send them over.

They then signed my tenant up to a 12 month contract without me knowing and when I did finally realise they gaslit me into telling me they phoned me and informed me of this. The call they were referring to was me contacting them - funnily enough it wasn’t recorded.

They then informed my tenant that he could refuse viewings as I have listed the property for sale. They have caused nothing but problems!

STAY CLEAR!

Booked a viewing, got the confirmation message as well but nobody showed up at the property. I contacted the office they said they'll get back to me as soon as possible. I'm still waiting. Emailed, messaged, still no response.

Lettingsupemarket have been great managing properties, very quick turn over changing tenants no hanging about they have the staff and systems in place that work well.
Very happy customer.

They handled an extremely difficult tenant with professionalism, patience and sensitivity and managed to effect an outcome that avoided court proceedings to regain possession of our property. I am very impressed.

Unlike so many agents, particularly those online only, our experience felt very personal (so lacking in 90% of businesses these days). Andrew the director we dealt with, was most helpful, way beyond the call of duty.

I will definitely and actively recommend your services

Andy and the team at Lettingsupermarket take all of the stress, hassle and trouble out of managing and renting property. They really are the way forward if you want a relaxing life.

Where's that corkscrew!!!

Excellent from start to finish, I’ve been with lettingsupermarket for 5 years only stopping because I’ve decided to sell my portfolio. I’ve used numerous agents over the years and they really have been fantastic.

It’s easy to manage property when everything is going well. it’s when the difficult situations arise that require going that extra mile that they really shine.

A couple of issues arose but I was immediately informed of the problem, there was no head in the sand moment, and where it was an error on there part they held there hands up and quick to resolve the issue.

I’d recommend them to any landlord looking for a highly efficient, honest and cost effective agent.

It’s been a pleasure working with them

A great service from start to finish. Professional, efficient and good value for money.

I’ve used many agents over the years and these have kept me upto date and provided clear and concise information and it’s been a joy having them manage my property.

Special thank you to Andy for walking me through the process

Maintenance always carried out efficiently and a very professional team. Always there to help and a very friendly company

For the last 8 years I have used lettingsupermarket to manage my property portfolio. If there is ever an issue I can speak to someone and I am given professional advice and explained the potential outcomes.

The whole team have been amazing in all aspects of managing my properties and really work hard to create an environment that is fair for the landlord and tenant which makes working with them in the long run.

Their service is constantly evolving and it’s always exciting to see what new things they add to their platform and all of the staff are interested in your opinion on it.