1 July, after my below update, yesterday I received SMS and email which was about my order was ready for pickup. I went to store and I've been told that my order was cancelled, refunded and gladl... Toon meer
Bedrijf heeft geantwoord
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Good morning. The storefront is very well-organised, and the service provided by the staff was excellent and attentive. The prices are competitive with other market rivals, but I will definitely... Toon meer
Bedrijf heeft geantwoord
Item still hasn’t arrived which was purchased well over a week ago. Delivery fee paid for was 2/3 days. Customer service response has been terrible. I have sent two emails which have been met with au... Toon meer
Bedrijf heeft geantwoord
I just wanted to say a few words about James, the store manager from Leyland in Acton. Right from the start, he made suggestions and ideas I had not thought of (and never would have), listened intenti... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Leyland SDM is London's leading decorating and DIY specialists. We supply local tradespeople & people working on their own DIY projects as a Specialist Decorators' Merchants with paint and decorating materials.
Contactgegevens
Fourth Way 24, HA9, Wembley, Verenigd Koninkrijk
- 020 7275 2999
- web.orders@leylandsdm.co.uk
- leylandsdm.co.uk
3,9
Goed
396 reviews
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Ordered online showing in stock went to…
Ordered online showing in stock went to the shop no item
25 juni 2026
Antwoord van Leyland SDM
Hi Laimonas,
We're sorry to hear about your experience.
Please could you email your order details to our customer helpdesk at info@leylandsdm.co.uk? They'll be able to investigate what happened with your Click & Collect order and work with you to resolve the issue as quickly as possible.
Thank you, and we hope to hear from you soon.
Complete lack of a timely response
Complete lack of a timely response. I will never order online for a delivery again from the head office. I asked for 24 hour delivery and did this well within the time frame on website. I get a response on email that they will get back to me in 48 hours, 96 hours after my order. It is now almost 120 hours since and I am still waiting. Just go to your local Leyland store and do not engage with the online delivery from the head office. Horrendous!
25 juni 2026
Antwoord van Leyland SDM
Hi Isabelle,
We're very sorry to hear about your experience and apologise for the delays you've encountered. We completely understand how frustrating this must be.
Our customer service team is investigating your order and will contact you directly with an update as soon as possible. We're sorry we haven't delivered the level of service you expected, and we appreciate you taking the time to bring this to our attention.
my order still not available for pickup…
1 July, after my below update, yesterday I received SMS and email which was about my order was ready for pickup. I went to store and I've been told that my order was cancelled, refunded and gladly nobody informed me about this! Perfect process management and effective decision taking...
More interesting thing is that I paid 4 pounds more and bought exactly the same order from the store. Now I am waiting for refund and also explanation about the reason of this extra 4 pounds.
30 June, still no reply from customer service.
my order still not available for pickup from store and you are asking me to rate? hilarious. even your customer service not yet replied to my ticket which also extended 48 hours.
24 juni 2026
Antwoord van Leyland SDM
Hi Burak,
We're very sorry to hear about your experience and apologise for the delay you've encountered.
Our customer service team is already investigating your order and will contact you directly with an update as soon as possible. We understand how frustrating this situation has been, and we're sorry we haven't delivered the level of service you expected.
Thank you for your patience while we work to resolve this.
Item still hasn’t arrived which was…
Item still hasn’t arrived which was purchased well over a week ago. Delivery fee paid for was 2/3 days.
Customer service response has been terrible. I have sent two emails which have been met with automated responses and then no follow up has occurred. Really poor service all around.
18 juni 2026
Antwoord van Leyland SDM
Hi Damin,
We're very sorry to hear about your experience and apologise for the delay. We completely understand your frustration, particularly as you've already contacted our customer service team and haven't received the follow-up you were expecting.
Your order will be collected from our warehouse tomorrow by Royal Mail and delivered the following day.
Didn’t receive any dispatch notice for…
Didn’t receive any dispatch notice for a week - checked in with customer care who very casually updated that they’re having issues with couriers. I mean, maybe someone needs to get in touch with the customer and issue a refund then??
22 juni 2026
Antwoord van Leyland SDM
Hi Jaya, we're sorry to hear about your experience and understand how frustrating this must be. We've shared your feedback with the relevant team so they can investigate the issue further and review your order. Thank you for taking the time to bring this to our attention.
Friendly and efficient
Friendly and efficient, great people working here.
22 juni 2026
Review zonder uitnodiging
Antwoord van Leyland SDM
Hi Andrew,
Thank you for your review.
It's great to hear that you found our team both friendly and efficient. We take pride in providing a welcoming experience and glad you received this.
We appreciate your kind words and hope to see you again soon.
Kind regards,
Leyland SDM
My local is Notting Hill
My local is Notting Hill. I went in there today and one young guy had so much attitude and when I went to pay he had his hand down the front of his trousers so I refused to let him serve me!
19 juni 2026
Review zonder uitnodiging
Antwoord van Leyland SDM
Hi Phoebe,
We're sorry to hear about your experience and appreciate you bringing this to our attention.
This is not the standard of service or professionalism we expect in our stores. Please could you contact our Customer Support team at info@leylandsdm.co.uk with details of your visit, including the date and approximate time, so the matter can be investigated further.
Kind regards,
Leyland SDM
Very disappointed with the support…
Very disappointed with the support service.
I have been waiting for a response for two days, and nobody is actually helping me. I have already replied to three emails, but my issue still has not been resolved.
Instead of fixing the problem, you keep asking me to leave a review. Why does your system show that I can provide feedback when my case is still unresolved?
So here is my feedback: terrible customer support. It has been several days, and nobody has been able to solve my problem. I keep receiving emails, but no real solution. This is extremely frustrating and unacceptable.
15 juni 2026
Antwoord van Leyland SDM
Hi Julia,
Thank you for taking the time to leave your feedback.
We're sorry to hear that your issue remains unresolved and understand how frustrating that must be.
We'd like to look into this further, but we're currently unable to identify your case from the information provided. Could you please email us at info@leylandsdm.co.uk with your reference number and details of the issue you've been experiencing? Our team will then be able to investigate and assist further.
We appreciate you bringing this to our attention and hope we can help resolve this for you.
Kind regards,
Leyland SDM
Ordered online for in store collection
Ordered online for in store collection. It was available and ready for collection same day. Very quick and easy.
12 juni 2026
Antwoord van Leyland SDM
Hi Lee,
Thank you for taking the time to leave a review.
It's great to hear that your Click & Collect order was ready the same day and that you found the service quick and easy.
We hope to see you again soon.
Kind regards,
Leyland SDM
Prompt service at a competative price
31 mei 2026
Antwoord van Leyland SDM
Hi Andy,
Thank you for your review.
We're pleased to hear you found our service prompt and our pricing competitive.
We look forward to serving you again soon.
Kind regards,
Leyland SDM
yasin is amazing person in the shop…
yasin is amazing person in the shop 10/10
15 juni 2026
Review zonder uitnodiging
Antwoord van Leyland SDM
Hi Meysam,
Thank you for your review.
We're delighted to hear Yasin made such a positive impression during your visit. We'll be sure to pass your kind feedback on to him and the team.
We look forward to welcoming you back soon.
Kind regards,
Leyland SDM
I ordered 2 item both showing in stock…
I ordered 2 item both showing in stock but only 1 item actually in stock. I am still waiting for a refund for the out of stock item .
9 juni 2026
Antwoord van Leyland SDM
Hi Ron,
Thank you for taking the time to leave your feedback.
We're sorry to hear that your order did not meet your expectations. We understand how frustrating it can be when stock availability differs from what was shown online, particularly when you're still waiting for a refund.
Please contact our Customer Support team at info@leylandsdm.co.uk quoting your reference number, and they'll be happy to look into this for you.
Kind regards,
Leyland SDM
Very helpful and easy check in counter
Very helpful and easy check in counter, specially Sev
10 juni 2026
Review zonder uitnodiging
Antwoord van Leyland SDM
Hi Bhuwan,
Thank you for your review.
We're pleased to hear that you found the check-in process straightforward and that Sev was particularly helpful during your visit.
We'll be sure to pass on your kind comments to him. We appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Leyland SDM
Great customer service from Violeta &…
Great customer service from Violeta & Darren
10 juni 2026
Review zonder uitnodiging
Antwoord van Leyland SDM
Hi James,
Thank you for taking the time to leave us a review.
We're so glad to hear that Violeta and Darren provided such great customer service during your visit. We'll be sure to pass your kind words on to them, they'll be pleased to know they made a positive impression.
We hope to see you again soon.
Kind regards,
Leyland SDM
The staff are always super helpful and…
The staff are always super helpful and they have everything that you might need !
8 juni 2026
Review zonder uitnodiging
Antwoord van Leyland SDM
Hi Faye,
Thank you for your lovely review.
We're so pleased to hear that you found our team helpful and that we had everything you needed for your project.
We really appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Leyland SDM
Antwoord van Leyland SDM
Hi Jonathan,
Thank you for taking the time to leave us a review.
We're delighted to hear that Yasin was able to help and that you had such a positive experience.
We'll be sure to pass your kind feedback on to him and the team.
Kind regards,
Leyland SDM
Poor customer service
Got paint colour testers my wife wanted mixed up. Returned within an hour to change for correct colour. Pots not opened. Told they do not exchange testers. Will not use Leyland again. They have lost £500+ of business for current house redecoration.
6 juni 2026
Review zonder uitnodiging
Antwoord van Leyland SDM
Hello,
We're sorry to hear about your experience and understand your frustration.
We appreciate you taking the time to share your feedback. Customer service is something we take very seriously. Please contact our Customer Support team at info@leylandsdm.co.uk with further details, and they will be happy to review the situation with you.
Thank you for bringing this to our attention.
Kind regards,
Leyland SDM
Shopping experience at the Kensington store.
Good morning.
The storefront is very well-organised, and the service provided by the staff was excellent and attentive.
The prices are competitive with other market rivals, but I will definitely return to shop here again if the need arises without a shadow of a doubt!
Other than that, thank you!
28 mei 2026
Antwoord van Leyland SDM
Hi Rubens,
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that you found the Kensington store well organised, our team attentive, and our prices competitive.
We really appreciate your feedback and look forward to welcoming you back again in the future.
Kind regards,
Leyland SDM
Yasin was able to meet a specific query…
Yasin was able to meet a specific query of mine will excellent professionalism and courtesy.
2 juni 2026
Review zonder uitnodiging
Antwoord van Leyland SDM
Hi Andrei,
Thank you for taking the time to leave us a review.
We're pleased to hear that Yasin was able to help with your query and that his professionalism and courtesy made a positive impression.
We'll be sure to pass your feedback on to him and the team.
Kind regards,
Leyland SDM
Antwoord van Leyland SDM
Hi Sasha,
Thank you for your review.
We're delighted to hear that JB provided such fantastic service. We'll be sure to pass your kind feedback on to them.
We look forward to welcoming you back to Leyland SDM soon.
Kind regards,
Leyland SDM
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