Leyland SDM Reviews 

I paid extra money, my order was supposed to be delivered the next day and nothing came, for which I pay for free

Smooth process on the website from start to finish, so easy to navigate and use. On collection, the staff were so helpful and friendly. Will use again for sure

Quick 🚚 delivery

Haven't worked in customer service before I know a good one when I see or experience one. It's always a joy to engage with staff who go above and beyond fir you to achieve your reason for contacting.

I would like to commend Clayton for his wonderful customer service when trying to purchase a product. I made a mistake and ordered for store pick up instead of home delivery. When I realised, I called and spoke to Clayton ( member of staff) he was patient and ready to help. Ha actually made sure I got the right product and make sure it was posted to me on time for me to achieve my goals as I was working against time.
Thank you very much. For me, it's a great customer service. Going above and beyond to ensuring I got what I needed.
I will definitely be shopping more often with you.

YOU HAD THE PARTS LARGER COMPANIES,DID NOT HAVE.WHICH IS OF GREAT HELP.

Items ordered, said items turned up next day at lunch time, just the job. A R M

I had a query regarding a refund which was picked up on immediately and there was very good follow-up. The issue was resolved.

Good service

Today I was served by Patrick. He was amazing from start to finish, very knowledgable and helpful. Patrick gave amazing advice and stayed until I had everything I needed for my DIY job. Definitely five star service.

The website indicated I could order home delivery but on checkout it automatically switched to a store collection miles from my home.
After many unsuccessful attempts to contact customer services via phone and email I called a local store who told me this was a common problem. They went on to describe how there is no such thing as 'normal' home delivery. Any so called order is sent to one store, then the customer has to ring that store to arrange a courier. There is no mention of this anywhere on the website, confirmation email or on my orders page.
To make matters worse, online orders are on a different system to in person orders. This means you have to go through the central 'customer service' contacts who don't pick up the phone (10 attempts over 2 days) and email that returns an error.
This is incredibly poor online service that really lets their excellent in store colleagues down.

Great product

Leyland SDM has helpful staff across locations, with some going the extra mile. Paint mixing was decent but not perfect, and communication on stock availability could improve. Overall, service is good, but some experiences were frustrating. A mixed bag, but worth trying for local paint needs.

Ordered online and simply had the order cancelled with no explanation, not even a message to say sorry.

I visited the store on Kings road in need of another sample pot of paint and received the most incredible customer service I have ever had in any store thanks to Dean and Reece! The display was empty so Dean and Reece opened up a new shipment of sample pots and literally sorted through hundreds of options before we found the one I needed! They were patient, kind and went out of their way to ensure I got the sample I needed. This will now be my go-to hardware and paint store!!!

Delivery was very efficient

Beware this product is not medium duty. Leyland state it's 12 micon which is light duty specification. Leyland do not publish the micron specification as alleged. The specification is not shown on their website nor on the packaging

Nick was absolutely incredible! Valued asset! Before I even walked into the store he asked if I needed help and excelled

I have always found the staff to be very helpful in your Tooting Bec branch. Kat was very friendly and knowledgeable today. I recommend this store, Good atmosphere and accommodating staff.