The Alert specialist who helped me with excellent. The whole process in setting up was easy to comprehend because of her walking me through every step.
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Lees wat reviewers zeggen
All Answer were complete and given with patience. That's why after 5 years I decided to join. Arlene was very warm and understanding and I will tell others about her and you.
Agent Matthew was very helpful in explaining and walking me through the set up and testing of my new Life Alert. I’m impressed with all the coverage that is included. Hopefully I will never need it... Toon meer
Great experience. Reasonable prices. Giving dad his independence still and had it with him even on the go. Natalie piazza was very friendly and knowledgeable on what we needed. Made us feel comfortab... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1987, Life Alert is a pioneer in personal emergency response and medical alert protection for seniors and people living alone. For decades, Life Alert has helped people remain safe and independent at home and on the go by providing fast access to trained human emergency response during medical emergencies, falls, fire, emergencies away from home, and many other emergency situations. Life Alert is known for its focus on continuous protection, reliability, and human-first emergency response. Unlike devices that depend on daily charging or complicated technology, only Life Alert offers waterproof protection devices, including an On-the-Go device with GPS and a Micro Voice Pendant that never need charging, helping ensure protection is always available when needed most. Every 11 minutes, Life Alert helps save a life from a potential catastrophe. The company operates dedicated emergency dispatch centers designed specifically for emergency monitoring and response. Generations of families have trusted Life Alert for dependable protection, ease of use, and peace of mind during real-world emergencies. Widely recognized for its iconic “Help! I’ve fallen and I can’t get up!” slogan, Life Alert continues to focus on one mission: helping people live independently with confidence, safety, and access to real human help during emergencies.
Contactgegevens
Verenigde Staten
- lifealert.com
4,9
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Easy to deal with.
5 augustus 2026
Review zonder uitnodiging
Donya was very helpful in getting all…
Donya was very helpful in getting all of my information. Marie was also very helpful and patient in instructing me how to get started with my new Life Alert system. I just like to thank everyone that was so patient and kind helping me to get started including operator 1915.I really appreciate everyone’s help.
4 augustus 2026
Review zonder uitnodiging
Stephanie was empathetic
Stephanie was empathetic, knowledgeable and professional! She ensured that all my questions were answered and prepared us for all the next steps.
5 augustus 2026
Review zonder uitnodiging
Great help and customer service for…
Great help and customer service for setup.
4 augustus 2026
Review zonder uitnodiging
Everett Kerry was a great help…
Everett Kerry was a great help explaining everything that's included with this device and he cared about the people that requiring this device. My mom is happy to hear that would be our point of contact just as well.I want to thank him for the patience that he displayed today while assisting me.
4 augustus 2026
Review zonder uitnodiging
Fantastic guidance
The gentleman that assisted me through the whole setup was patient and very kind. Also, the wonderful gal that helped me from the beginning, Suzie was fantastic. It went smoothly!
3 augustus 2026
Review zonder uitnodiging
Very detailed explanation of services
The thoroughness of the explanation of how the system works and how everything will be set up.
3 augustus 2026
Review zonder uitnodiging
(7 STARS) - NO COMPARISON, BEST AVAILABLE!!
(7 STARS) -
After researching all the available options for my Dad, Life Alert is NO COMPARISON, THE BEST EMERGENCY RESPONSE, NOTIFICATION, & FOLLOW-UP, COMPANY AVAILABLE!!
Their dispatchers are EXTREMELY EFFICIENT, PROFESSIONAL, & FRIENDLY!!
Their equipment is EXCELLENT, and VERY EASY TO USE!!
I WOULDN'T HAVE ANY OTHER COMPANY FOR MY DAD!! He is VERY WELL TAKEN CARE OF!!
22 juli 2026
Review zonder uitnodiging
They were very patient and answered my…
They were very patient and answered my questions.
31 juli 2026
Review zonder uitnodiging
Denise was great exposing everything…
Denise was great exposing everything and making sure my Mom, myself and daughter in law understood everything. She was wonderful? 💯
31 juli 2026
Review zonder uitnodiging
Had patience!!
Had patience. Not pushy. Knowledgeable of his product
30 juli 2026
Review zonder uitnodiging
Thank you they were very friendly and…
Thank you they were very friendly and it was easy
30 juli 2026
Review zonder uitnodiging
Very detailed and helpful
Very detailed and helpful. Answered all my questions without hesitation. Excited to get started!
29 juli 2026
Review zonder uitnodiging
Nadya was polite friendly and very…
Nadya was polite friendly and very informative. She answered all my questions professionally and was attentive to my needs.
28 juli 2026
Review zonder uitnodiging
Everyone has been very thorough and…
Everyone has been very thorough and patient
28 juli 2026
Review zonder uitnodiging
Staff was patient
Staff was patient, thorough and made sure all my questions were answered.
28 juli 2026
Review zonder uitnodiging
Very detailed explanation of all…
Very detailed explanation of all products, services, and process.
28 juli 2026
Review zonder uitnodiging
Agent was very friendly and empathetic…
Agent was very friendly and empathetic with specific family situation causing this need. He explained everything in detail and made me feel absolutely comfortable with the purchase.
28 juli 2026
Review zonder uitnodiging
Repeated problems with the units
Repeated problems with the units since the start. They kept replacing them but that meant that for months we were paying for inoperable units. They cared more about their money than for my dad's safety and wellbeing. Custome Care rep Roman is rude an unprofessional.
27 juli 2026
Review zonder uitnodiging
Antwoord van Life Alert
Thank you for taking the time to share your experience with us. We're truly sorry to hear that things didn't go as smoothly as we would have hoped, and we completely understand your frustration.
Please know that we take every customer experience seriously. Throughout this process, our team worked diligently to address the situation — including replacing, monitoring, and testing the equipment — because your satisfaction matters to us. We had a manager reach out to you to work with resolving your concerns. Please feel free to call our Customer Care dept. at 1-800-803-6320 X-1300 with any other questions you may have.
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