Life on Ice Ltd Reviews 116

Communication was excellent throughout. We received a number of quotes from similar services (some specialised and some not) and the level of detail that Bob went into compared to them was staggering.

We were kept up to date consistently throughout the process and the confident assurance we were provided really put our minds at ease.

Slightly on the pricey side compared to some other quotes (mostly from generic couriers rather than specialists) we received but it was clear even from just the initial communications that the service Life on Ice provide is on another level compared to others.

Given that the cargo being transported by Life on Ice is as important as you can get, you naturally want a specialised courier and I struggle to believe that you would be able to get a better service from any other company.

Excellent service from Bob and the team at Life on Ice. Communication and updates were great throughout, and everything was handled professionally from start to finish.

They made the whole process completely stress-free for us and took care of everything without us needing to chase anything up. Would highly recommend.

Life on Ice were exceptional. Bob kept us updated every step of the way -even when there was no update! I had Whatsapp updates on the day of transfer to let me know exactly what was happening. The whole service was smooth, I didn't have to worry about anything! The worst part was waiting for clinics to agree on a date. Thanks so much!

The team on Life On Ice were nothing short of wonderful. From the first contact I couldn't fault them. It was hugely reassuring to get messages during the transport itself and Bob was lovely. I couldn't recommend them highly enough.

When we initially started the process of having to move our samples, I felt overwhelmed when our hospital advised we had to find our own courier service. But then I came across Life on Ice - I first sent an email to Bob enquiring and quickly felt reassured about the services they offered. What initially felt scary and overwhelming got taken over by Life On Ice, and it ended up being super easy and totally seamless! They even kept us updated on our samples journey so we knew they'd be delivered to their destination safely. Bob was lovely to communicate with, friendly but professional. We couldn't fault anything about their service. Thank you so much again for transporting our precious cargo!

Prompt reply to our initial query with a clear quote and details on the quality of the service. We dealt directly with Bob who transported our embryos safely from a South Wales clinic to a London clinic. Appreciated the WhatsApp updates on the day of transfer. A very smooth, efficient and professional service - thank you!

Life on Ice was recommended by our ivf clinic. Working with Bob was easy and seamless. He was really good at keeping us informed and chasing the clinics on our behalf to get the move done on a timely basis. We really appreciate all of their care and support.

Great communication all the way through the process, and no pressure. I would highly recommend them.

As easy and seamless experience as you could hope for. Bob and the team took on all the organising between the two clinics and kept us up to date throughout. Going through IVF is both exciting and stressful in equal measure so to have real experts, backed with clinical know how, making our lives a little easier was such a relief. We picked Bob and the team because we could tell there cared as much as we did and it really showed in the responsive communication and regular updates. If anyone needs to transfer anything for IVF purposes Life-On-Ice are the ones you want. Thanks Bob and thanks the Life-On-Ice team

We had no idea about cryogenic delivery before using this service. Our clinic recommended six different companies, we asked all of them for quotes & some questions. We chose Life on Ice because they were affordable and, by far, the best when it came to communication. Even emails sent in the evening were replied to quickly, which we didn’t expect. Most importantly our delivery arrived safely. Excellent communication and customer service throughout.

Our experience with Life on Ice was excellent from start to finish. We were transferring eggs from Scotland to England, and they came recommended by both clinics. Communication was clear and responses always timely. I was kept up to date through the whole process, and everything just felt really straightforward, which is what you want when dealing with everything else, fertility! I haven’t used another courier service before, but when comparing it to the rest of the financial costs that come with IVF, this seemed like excellent value for money. Thank you to Bob and the team!

From start to finish Bob was extremely helpful and efficient. I would highly recommend Life On Ice.

Bob made the process easy and hassle free. He provided updates while he was organising with the clinics and updates on the shipment and everything went smoothly. The price was also one of the best of all the quotes we received. There are no negatives and I would definitely recommend and use again.

Amazing swift courteous and absolute pleasure to deal with. Couldn’t recommend more highly.

Quick and easy process. Great communication with Bob, was kept up to date with every step.

Would definitely recommend to anyone that needs transportation. 😊

We transferred embryos from the UK to Ireland and can highly recommend Bob and the Life on Ice service. Communication was efficient and clear and they were just lovely to deal with from beginning to end. The price was very competitive and yet the service was high quality. We are relieved, grateful and delighted that all went so well.

Bob and Life on Ice were very communicative which made the process of shipping our samples nearly stress free! They contacted the clinics without prompt from us and even managed to move the date of transport sooner when they knew we were on a tight schedule.
No issues and would highly recommend. Thanks!

Great service and down to earth communication!
Bob communicated with both clinics to arrange the paperwork and dates. Transport on the day then went smoothly, despite a bit of traffic!
The only advice I would give is, if the distance required allows, let the team know up front if you don’t want an overnight transfer. We hadn’t considered it but realised we didn’t want it when that option was presented for an earlier transfer date.

We transferred our Embryo from the UK to N. Ireland and we wouldnt hesitate to recommend Life on Ice for anybody needing to undertake this process.

Absolutely couldnt fault Bob and his team. Excellent communication, kind compassionate service and extremely prompt service at a very fair fee.

Thank you again :-)