Life on Ice Ltd Reviews 

We used Life on Ice to transfer our gametes from the UK to France. Bob was helpful and responsive at every stage and the whole process was seamless! They also accommodated the transport date at short notice which was great. Definitely recommend.

A very professional and friendly service, keeping us updated and reassured at all stages from planning to collection and international delivery. Highly recommended :)

Had to transfer my eggs from one clinic to another, both clinics gave me a list of couriers I could use and Life on Ice was on both lists, hence I chose to use them. The whole process was smooth, Life on Ice arranged the time with both clinics, and I get notifications from all parties on the day, which provided a peace of mind for me. Would definitely recommend.

Bob and the team at Life on Ice are amazing! I think their prices are very fair for the level of service they provide. Keeping me up to date with how the journey was going and letting me know the precious cargo arrived safely. Could not recommend enough

I felt like i had no clue what to do or where to start i found life on ice through a google search and decided to call and ask a few question as finding information outwith was so minimal i felt lost however on speaking to Bob i felt immediately at ease no question was a silly one i was very anxious about the whole process i knew in that moment i’d be using life on ice to move our samples from Dundee to Aberdeen the process was simple and very efficient i didn’t shop around as i was happy with the quotation Bob text me directly during the morning of the move this was a great help i’d recommend there service to anyone it really was 5 star! fingers crossed the next stage in our journey goes as smooth thanks again Bob and team

Bob was warm and professional and quick to reply to emails. There was good communication/updates along the way. Costs were clear from the outset.
I would definitely recommend.

Bob from Life on Ice was helpful from my first phone call and gave me time to ask questions and answered them in an honest and kind way.
I spoke to several courier companies and he came across as the most empathic and doing it for the right reasons.
I feel that the price was fair and though wasn’t the cheapest, when I take into consideration that they travel from Dundee, this was of course going to cost slightly more as my transport was from London to the South East. Bob also managed to reduce this by combining part of the transport cost to London with another job.
Bob communicated well and actioned my request as soon as I had sent him my consent form.
The job was complete within around 2 weeks, which was the shortest possible time frame to sync up the 2 clinics transfer days.
Bob let me know by text as soon as it had arrived safely at the receiving clinic with no issues.
I would recommend this courier service, it’s family run and I would use them again if I needed this service.
Thanks to Bob and the team.

From my very first email communication with Bob, I was shown true empathy. The Life on Ice team are so professional and extremely human and caring at the same time. They transported our embryos from London to Glasgow safely, and kept me updated throughout the process. Bob and team really understand the importance of every single step in the transaction, and what it means to you not just as a customer, but as a human. Thank you!

Bob was fantastic... friendly, reassuring and kept me up to date at each step along the way. I would highly recommend 'life on ice' without hesitation.

A great experience made very simple! Bob was very efficient and quick to reply, with great customer service, and made the experience personable.

We had a fantastic experience with Life on Ice. We knew right from the first email that this was the right company for us. Every single email and message was friendly and warm. Bob answered our questions quickly and fully, ensuring that we knew exactly what was going to happen and when. He even put up with my pestering for updates and was cheerful and friendly the whole way through.
We felt supported and confident throughout and would happily recommend without hesitation. Thank you so much!

Excellent service and communication from initial contact to delivery confirmation.

Bob has been really helpful and responsive through the process. We enquired an oversea transportation about a year ago and due to covid situation had to wait for a bit, but very happy that the process went smoothly and arrived into UK. Strongly recommend, could not be happier!

We trusted Life on Ice with the transfer of our embryos to a clinic who could offer surrogacy services to us,
Bob was so prompt in responding to our query about availability, but made us feel so comfortable, they were open and transparent about the cost and when they could help us. Thet contacted both clinics and kept us updated with everything, I am SO SO GLAD we use Life on Ice couriers and would FULLY recommend them. A huge big thank you from us all!

We would like to thank the team for a well planned transportation of our embryo’s - it was only possible by Bob and his team’s professionalism and commitment from start to finish. The process was streamlined by your team who were also very understanding when replying to any of our requests.
Thank you once again

We cannot recommend life on ice enough. It can be really daunting selecting a courier for your previous cargo but Bob made us feel really safe and secure. Bob kept in regular contact with me via calls and text and kept us updated throughout the whole process. Thanks so much Bob!

Thank you Bob for your great service. After ringing around a few different couriers; I spoke to Bob. Firstly love the name (made us giggle). He was very understanding and empathetic. As well being professional, it was like speaking to a friend. He will explain the whole process to you thoroughly. If you have any questions he will answer them to your satisfaction. He sent the forms and liased with both clinics to set a transfer date. He wasn't the cheapest option in comparison to another courier however, he wasn't the most expensive either he came in the middle. He transported our embryos from London to Manchester, he informed us via text message when he collected them and when he delivered them safely.

Thank you again Bob

Bob gets 5***** from us. We were incredibly nervous about shipping our donor sperm between clinics as you can’t get insurance and donor sperm is very expensive (especially when you bought 7 vials!) Bob put us at ease from day 1, giving us all the information we needed, and always replying to questions immediately. He loaded directly with the clinics (which took any stress off us) and kept us updated along the way. Don’t feel like you need to stay with a clinic if they aren’t right for you/ the trust has gone. It does cost more to move when you have speak/ eggs or embryos at your existing clinic, but Life On Ice made this as manageable as possible for us and we couldn’t be more grateful that we now get a fresh start with a clinic in London.

Stressless, seamless and professional

Bob was amazing. The communication was brilliant and we felt so re assured that our embryos were transported from one clinic to another.