Lilley Tile and Stone Reviews 

Excellent. Great customer service. Fast delivery.

I was looking for a hard-to-get adhesive (for sticking Karndean tiles to walls - there really is one, and it is really good), and the Lilley Tile and Stone site said they had it in stock. A quick phone call and they confirmed yes it is the right thing, and yes they had it in stock (just like the website said). I ordered it online at 11:39, got shipping confirmation at 11:55, and tracking reference and link at the end of the day. It was delivered at 08:56 the next day, sensibly packed. Totally perfect in every way.

Fantastic company. I ordered from them twice and they were always very quick to deliver. The first time, some items had to come from Germany and I hadn't received any communication about this, or so I thought... check your junkmail folder! I would definitely order from Lilley Tile and Stone again.

Wednesday, the tiler had mistakenly grouted tiles in the wrong colour, Thursday contacted Linley Tile & Stone requesting urgent delivery of Magpei colour pens. Friday 8.00 am order arrived by DPD. Friday afternoon all bathroom tiles recoloured to correct shade of grout and it looks fantastic Plumber arrives Monday to install bath Shower, WC & Sink & furniture etc.
Many thanks to The guy on the phone who helped me so efficiently and speedily.

Excellent customer service from start to finish, particularly from Natalie who was very patient with our indecisiveness!
Would thoroughly recommend this company.

I bought 4 tile access magnets. Great price and fast delivery. All parts are inside as I checked.

Great experience ordering from this place. I order just over £2k worth of Schluter products from this online store and everything pretty much followed the next day.
Great experience all round.

Excellent. Stu was brilliant, helpful and although we ordered a wrong part and then wanted extra parts. He solved it all. Great team, great products, excellent customer service and product range.

Called them for advice and found the staff very friendly and helpful. Unfortunately one of the items that I had ordered was incorrect as the manufacturers delivered it directly from the factory. I emailed Lilley Tile and Stone and they emailed me back within 10mins and sorted it out for me really quickly (as in within 3 days). I also found for the 3 products that I had ordered that they also had the cheapest prices. I would definitely order from them online again and in fact I have already done so.

I purchased £223 of items in the shop then found out they overcharged on nearly every item totalling £30 more than if I click and collect on the website. I’m a developer and have spoke to tradesman locally that have had same experience with them. I told them I will order on line and will return my last order but was rudely told they wouldn't refund me. Half hour after I challenged them in the shop they changed all their prices online. Luckily I screenshot the basket for proof. This is my first review ever but felt I need to warn people to stay clear they are very unscrupulous and happy to lose a customers for £30 so guessing they need it more than me. Shocking business ethic don't deserve to be trading. Good luck with trading standards.

Requested an invoice twice for a product received. Did not even get a reply so do not buy if you need it for your accounts, to reclaim VAT or as a record for your purpose. It is difficult to understand why you get ignored.

excessive shipping costs for small items.

I purchased Premier Diamond Blade For Exterior Porcelain Paving 300mm. For cutting ceramic paving. It chips the slabs and cuts the ends off them. They told me that I'm doing it wrong and would not refund me. I've been a landscaper for 20 years and know what I'm talking about. Would never use this company again.

We were recommended to this firm by our daughter. Very good service from Nick. There were a couple of hiccups, but not of Lilleys making ( due to supplier errors) which Nick sorting out efficiently.
I would definitely use this firm again and can thoroughly recommend them.
Also the choice of tiles is much greater than the larger stores.

Simply one of the best companiers I have ever dealt with. Pre sales advice was excellent, after sales even better, price, service and delivery are second to none. Highly recommended, all aspects of this company are outstanding

Would never use again and advise likewise, no customer service and rude when a problem occurs

If I could give 0 stars I would. I ordered £250 of Mapei tanking products and two of the biggest boxes arrived. Oh no, the boxes were full to the brim of old scrunched up paper, old Christmas wrapping paper and clearly all of their crap they need to get rid of. It’s a surprise I actually managed to find some of my products in the mess!! The Mapei waterproofing membrane worth £90 is now covered in glitter from the wrapping paper!!! Absolute joke. Keep away from this company if you want your products to arrive with care!

Great place to pick up Schluter and Maori products, always have loads in stock

Mis-sold an expensive product then denied giving the wrong advice. Very dubious customer care.

All I have to say is buy from elsewhere as the service is shocking.