LiveWest Reviews 

We had our bathroom done by Chris who did a fantastic job. He worked none stop for 6 days. Was very polite and respectful to our property. We are very very happy with it it's beautiful . Thanks Chris.

Jeanette&Will

Wow what can I say absolutely over the moon with my new bathroom referb, the craftsmanship is second to none and it looks amazing. Talked me thru every stage and minimal distruction from start to finish can’t wait to have a soak in the new bathroom . job well done .

Grant was the person who came out and organized the kitchen before hand. He was very respectful & helpful & at the end of the phone for any questions.
Andy was the kitchen fitter and once again respectful of my property and did a fantastic job of the kitchen. He was always courteous & friendly like Grant. Andy always cleaned up after himself & left everything which he could clean. Andy would hard and the result is much better than I expected. I went for the white which being a small kitchen for a 3 bed house brightens & lights it up & looks great with my new white goods & blue swan retro appliances. As well as the light blue walls. Thanks very much guys appreciated all your hard work & help from start to finish

Darren Lyons came and did my kitchen refit. He was absolutly brilliant. He was friendly, and kept me well informed, also showing and explaining what he needed to do and checking that I was happy with everything the whole way through the project. An absolute delight of a workman, very professional, polite, great communication throughout and going above and beyond. Thankyou very much Darren.

Dave and Greg were very professional, on time effective and efficient with time management, explained throughout the job. Polite friendly approachable. Excellent customer service and great communication. I liked these guys .

I am so impressed with Colin Bishop after he fitted my kitchen, very hard working and done such an amazing job, and I cant fault it in any way, I'd recommend Colin and the team of livewest to anyone, I cant Thank him enough, 100% all they way Thankyou Colin and Livewest for my beautiful kitchen 😀 👍

Jodie and will replaced my kitchen and have been nothing short of amazing the entire week. So friendly and had so many safety precautions put in place as I have a little one. Kept everything so tidy and safe the entire time they was here

This is the first time i have been a tenant with livewest & i am really looking forward to it.
Very easy to speak to someone if needed and all information is there.

I'm extremely happy with the whole installation program. From the initial contact from Rebecca at admin everything was done so professionally. Martin kept me informed of developments during installation and was incredibly professional. The finished product was very good with very decent materials used and attention to detail with regard to the finish. Everything from start to finish exceeding my expectations.... I can't wait for them to do the bathrooms next!

Had my bathroom refitted by James tallemach from livewest. Week 12th January 2026. Excellent job done very happy with my new bathroom.

Polite tidy and very sociable no mess everything cleaned up each evening before leaving,
Arrived every morning at times stated can't fault the work or the worker
Thank you 😊

I have nothing bad to say about my experience from the first contact the politeness was amazing

I recently needed a new fire door on my flat.
The two gentlemen who dealt with this were extremely polite and careful The door was fitted very efficiently and with the minimum of fuss. They hoovered up leaving absolutely no trace of the sawdust etc generated by the repair. The new door and surrounds look better than the original.

Live West are using their leasehold scheme as a cash cow. We live in a house and Live West have had to repair a communal gate (one that we have no access too).

I know housing is in short supply but I would still encourage you to not become a leaseholder. The cost of living is going up and up. Live West are acting in the role of Richard (I changed his first name because the site would not accept his real name) Turpin. Leasehold bill, also known as corporate theft.

It's a shame you have to give 1 star. I have lived here 3 years an awful housing assosiation. Where to start... I live in a veterans block in Bristol There are 2 veterans blocks here top and bottom although 1 of the the blocks (bottom block) has anti social people in it who either haven't served but are entitled because their partner was in the Army (which I disagree with) or people who served about 29 days!. There is also a supported living block here in the middle of the 2 blocks. Certain individuals from the supported living block constantly throw paint and rubbish and cigarette butt's out towards our car park and where the cars are parked - these issues have been raised and a camera facing the middle block here in question has been mentioned previously but this is something livewest will not agree to, also parcels and mail occasionally goes missing if left by a courier in our block or another-ill say no more on that as I can't prove it!

Livewest do not care if you've served in Afghanistan and have PTSD seeing your friends die either at war or by suicide Post service - all they care about is the rent and service charge being paid, regardless of continued stress at times from anti social people either throwing stuff on the pavements where our cars are parked and ultimately areas we have to drive over... or people physically and mentally attacking other members of their blocks here.

The service charge is again going up in 2026 the garden and in particular weeding here is never done, the cleaning which is once a month alot of the times in our block (which is already kept clean) is a shambles. The windows are washed about once every 3 months also! People constantly park their cars here and head into the pub a few doors down; Regardless of whether there are no parking Signs here. Again livewest do not get involved as long as you are paying your rent.

Late last year in 2025 an individual from livewest (Employee) opened my flat door whilst I was at work and entered my home without any permission, if it had not been for my doorbell camera Livewest would have gotten away with this... uterrly atrocious.

On top of everything else I found my elderly neighbour Dead in his flat another veteran last year (2025) livewests response was utterly appalling, they were more concerned that the windows in his flat were closed for security, not the fact he'd been dead about 2 weeks. Duty of care very poor.

If I had somewhere else to go I would go. I've enquired about swapping properties and moving to the Frome /Somerset area but your choices are limited to non existent as I have been told you can only swap with another veteran so the chances of that decrease massively, you should be able to swap with anyone in a housing assosiation property, this is very unfair!.

A stressful place to live.

had my kitchen completely redone, I am so happy with their work, the kitchen looks fantastic and all the workmen where lovely, funny and kind, they where a pleasure to have in my house for the week. manager came and done his inspection, he way lovely aswell, a good experience over all

What an absolute pleasure LiveWest have been to deal with. They really have gone above and beyond to keep us informed every step of the way and we cannot wait to move into our new home. To call on New Years Eve with the news that our application was successful? Incredible and I really want to thank Donna Sharp for her call and in all honesty? Just being lovely... thank you Donna!

Sean McDonald was the most pleasant, respectful,and professional at all times during the fitting of our beautiful new bathroom. He was such a nice person and we could tell he really cared about doing a great job and asking our input when necessary. The electricians involved were also caring about doing a great job.

Requested a few repairs to be done at my home. All were completed within two weeks. The process from start to finish was painless and every point of contact was faultless. Can’t fault any staff for their professionalism throughout

Just had update toilet. Andy was absolutely fantastic 10of 10.
Very good quality of work and support with every question.