We had such a lovely time at today’s cake decorating activity! It was a fun and creative experience, and it was great to have the opportunity to do something different and enjoyable. It’s really... Toon meer
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Wow! Customer service is OUTSTANDING! Solomon was so punctual in our virtual meeting! I am so happy with the apartment that I have and just can’t wait to move in! All my questions were answered and fe... Toon meer
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I have been living at ROCO apartment for over a week now and experience is absolutely amazing. Staff is friendly and helpful. Any concern is addressed promptly.
Bedrijf heeft geantwoord
I recently viewed and now hopefully have secured my first one bed flat. The staff have made this process 1000 times easier. The viewing with Darwin was very good and he gave me time to view the proper... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Property developer and professional landlord
Contactgegevens
G03 Jactin House, M4 6WX, Manchester, Verenigd Koninkrijk
- 0161 711 1222
- team@livingway.co.uk
- livingway.co.uk
4,5
Uitstekend
204 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Danny
Danny was great through out my check out process and went out of his way to have a great conversation with me.
Livingway has been a great home and community I will definitely miss my little flat.
20 november 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you so much for your kind words and positive feedback! We're delighted to hear that Danny provided excellent assistance during your check-out process, and we're pleased to know you had a great conversation with him.
It's wonderful to hear that Livingway has been a fantastic home and community for you. We understand that saying goodbye to your little flat can be bittersweet, and we appreciate you being a part of our community.
If there's anything we can do to assist you further or if you ever find yourself back in the area, please don't hesitate to reach out. Wishing you all the best in your future endeavors!
Danny
I have been a resident with Rufus court for over a year now. Just passed my driving test and had a new car delivered today.
Danny was there and insanely helpful with sorting out my car, had it delivered with no fuel and had to go get a fuel can filled up to use the car. I had no idea what I was doing and Danny stood out in the rain helping me get it filled up!
Extremely professional and friendly guy who goes above and beyond to support.
Many thanks Danny!
6 november 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you for sharing your experience as a resident at Rufus Court, and congratulations on passing your driving test and getting your new car!
We're thrilled to hear about the exceptional assistance you received from Danny. Our team takes pride in going the extra mile to ensure our residents' needs are met. Danny's dedication and professionalism are truly commendable. Your kind words about his help in getting your car sorted out, even in the rain, highlight his commitment to providing top-notch service.
We will make sure to convey your gratitude to Danny, and we are delighted to have been a part of your journey. Should you ever need any further assistance or have questions in the future, please don't hesitate to reach out. We're here to support you every step of the way.
Such a smooth move in process from…
Such a smooth move in process from start to finish. Lovely place in the perfect location. The guys at Roco are extremely friendly and even helped us move our sofa in. Couldn’t thank them enough!
23 oktober 2023
Review zonder uitnodiging
Antwoord van Livingway
We're thrilled to hear about your smooth move-in experience at Roco! Thank you for your kind words, and we're here to assist with anything you need during your stay. Enjoy your time at Roco!
Recent Feedback
Unlike most property's this one is dog friendly and has plenty of green space on site to walk your dog, if you log any faults at the site in Leeds, Adam and Hayley are very quick to get them resolved for you, the Livingway experience is that they try to make it more like a community rather than just an apartment block which to some exent with the games is good, there have been a few issues on site but they have managed to get them sorted within a good time frame, there are also few policy's I think Livingway might need to Review, but if it was not for Hayley I don't think we would of had such a good experience at Livingway.
16 oktober 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you for your valuable feedback. We're delighted to know you've had a positive experience at our Leeds property.
We take pride in being dog-friendly and swiftly addressing any issues thanks to our dedicated team, especially Hayley. We're committed to building a strong sense of community for our residents.
Your feedback on policies is appreciated, and we'll certainly review them for improvement.
If you have further recommendations or concerns, please don't hesitate to reach out. We're here to make your stay enjoyable.
Thank you for choosing Livingway. We look forward to serving you.
Total Time Wasters - Don't Trust Them!
Had a viewing for a property and offered a deposit after the viewing. The representative from Living way said there was no need to place a deposit that day and that someone would call me in the morning to take my deposit. Fast forward to the next day and no one calls me and I ring to find out the apartment has been taken. Absolute joke of a service, terrible communication between their office and viewing/site team and totally wasted my time.
29 september 2023
Review zonder uitnodiging
Antwoord van Livingway
Dear Jayden,
We want to start by extending our sincere apologies for the inconvenience you faced during your recent interaction with LIVINGWAY.
We acknowledge the fast-paced nature of the rental market and strive to provide you with the most accurate and current information during property viewings. To achieve this, we present all available options during viewings to offer a comprehensive perspective.
Regarding the scenario you mentioned, it may seem like there was a communication breakdown between our office and the on-site viewing team. However, this is not the case. The property was secured by another party during the viewing. To ensure that our on-site team is fully engaged in the viewing process, the communication from the office was not detected until after the fact. While one of the properties you viewed became unavailable, there were still other options that remain available for your consideration.
We would like to emphasise that we follow a two-step process, and we would never accept any form of deposit without first conducting a pre-application to ensure that the property matches your criteria.
If you remain interested in exploring other available properties or have any questions, please don't hesitate to contact us directly.
Kind regards
LIVINGWAY
Great experience
24 september 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you for your review
Loving my new “Home”
Love the company and their management of the property! Recently moved to the area so had so many queries and questions! The staff has been extremely helpful. Would specially like to thank Adam who has been ready with help whenever I have asked. Always around to sort out any issue with a cheerful persona!
Thanks a lot guys!
Cheers! :)
20 september 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you so much for your kind words Khyathi !
We're thrilled to hear that you've had such a positive experience with us at LIVINGWAY.
We understand that moving to a new area can come with lots of questions and adjustments, and we're delighted that our team, especially Adam, has been there to provide you with the support and assistance you needed.
Your satisfaction is our top priority, and we're here to ensure that your living experience remains comfortable and enjoyable.
If you ever have more questions or need assistance in the future, please feel free to reach out. We're here to help!
Once again, thank you for your feedback, and we look forward to continuing to provide you with a great living experience at LIVINGWAY
Excellent Service
Lost my keys and tried to get in contact after work hours. The team was prompt in sorting it out briefly! Adam was more than helpful and came to my rescue earlier than expected! Can’t express the joy I felt once I saw my bed haha!
100% Exceptional service
19 september 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you for your feedback Ugochukwu!
We're delighted to hear that Adam and the team provided you with exceptional service, even during non-working hours.
We understand the importance of a prompt response, especially in situations like this. If you ever need assistance again, don't hesitate to reach out. We're here to help!
Really helpful staff
Really helpful staff. I've asked so many questions to Katie, and especially Leo, and they have been so patient in answering every one of them. I haven't moved into the property yet, but I have great confidence everything will be okay having people like this to ask question to and resolve issues with.
19 september 2023
Review zonder uitnodiging
Roco Liverpool
We've recently moved into Roco Liverpool and the team here have been so accomodating and have worked very hard to help our move go smoothly. Danny and Rob have been extremely friendly and have built a very good professional relationship with us thus far, we love having little chats with Danny whenever we see him around. They've helped us and gone above and beyond to make sure we're comfortable here and we're so appreciative of their efforts! :)
9 september 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you so much for your kind words Jessica! We're thrilled to hear that your move to Roco Liverpool has been a positive experience, and we truly appreciate your feedback. Danny and Rob are dedicated to ensuring our residents have a comfortable and enjoyable stay, and it's wonderful to hear that they've made a positive impression. We'll be sure to pass along your appreciation to them.
If you ever need anything or have further feedback, please don't hesitate to reach out. We're here to make your stay exceptional, and we're grateful to have you as part of our community!
Very helpful and smooth
Everyone was very helpful and things went smoothly. Highly recommended!
18 september 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you for your kind words and recommendation! We're delighted to hear that your experience was smooth and that our team was able to assist you effectively. If you ever have more to share or if there's anything else we can do for you in the future, please feel free to reach out. We're here to make your stay exceptional.
They are just amazing
I had the most amazing experience with Livingway from the beginning right till I moved in. Janine was prompt with her email responses and polite. Adam was so patient and kind in explaining how the things inside the apartment work. I also got the most amazing welcome gift and my apartment is soo stunning. 10/10 experience.❤️
4 september 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you so much for your kind words and for choosing Livingway for your new home! We're thrilled to hear that you had an amazing experience with us, from the initial inquiry to moving in.
Janine and Adam are valuable members of our team, and they always strive to provide prompt and helpful assistance. We're delighted that you found their support valuable.
It's fantastic to know that you love your new apartment, and we're glad you enjoyed the welcome gift. We aim to make your stay with us as comfortable and enjoyable as possible.
If you ever have any questions or need assistance during your time here, please don't hesitate to reach out. We're here to make sure your living experience remains 10/10!
Thank you once again for your kind review, and we wish you many wonderful moments in your stunning new apartment.
Excellent
Roco is a really nice building and it has amazing amenities. My moving process was very smooth. All of the staff are really helpful and friendly, especially Robert and Daniel. Would highly recommend 👍🏻
5 september 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you so much for taking the time to share your experience with Roco and for recommending us! We're absolutely delighted to hear that you found Roco to be a wonderful building with fantastic amenities.
Our team, including Robert and Daniel, always strives to provide exceptional service to make your moving process as smooth as possible. Your kind words about their helpfulness and friendliness mean a lot to us.
If you ever need anything or have any questions during your time at Roco, please don't hesitate to reach out. We're here to ensure your stay continues to be enjoyable.
Once again, thank you for choosing Roco and for your lovely review. We're thrilled to have you as part of our community!
Recently moved in Livingway’s apartment…
Recently moved in Livingway’s apartment in Liverpool, couldn’t be happier with this choice, great experience both before and after moving, the staff is always cordial and friendly, so far I’ve met Rob and Danny both of whom are great. If you have the chance to move here, do it
5 september 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you very much for choosing Livingway for your new apartment in Liverpool! We're absolutely thrilled to hear that you couldn't be happier with your choice and that your experience, from the pre-move stage to your time here, has been great.
Our team at Livingway, including Rob and Danny, takes pride in providing a warm and friendly environment for our residents, and it's wonderful to hear that they've contributed to your positive experience.
Should you ever need assistance or have any questions during your stay, please don't hesitate to reach out. We're here to ensure that your time with us continues to be exceptional.
Thank you for your kind words and for being a part of the Livingway community. We're delighted to have you here!
Moving to a new place can be a…
Moving to a new place can be a nerve-wracking experience, really helpful assistance from the staff, especially Adam, made my transition smooth.
29 augustus 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you for taking the time to share your feedback with us Mark! We understand that moving to a new place can indeed be a bit overwhelming, and we're thrilled to hear that our team, especially Adam, was able to provide you with the assistance you needed. Making your transition smooth and stress-free is always our goal.
If you ever have any more questions or need further assistance, please don't hesitate to reach out.
Amazing.
I have recently moved in and honestly it has been a very smooth transition. Shout out to Adam, who has been constantly helping. Would definitely recommend it!
12 augustus 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you for sharing your positive experience with us! We're delighted to hear that your move-in process went smoothly, and that Adam has been a great help to you. We appreciate your recommendation and look forward to continuing to provide you with excellent service.
Fantastic staff, just a few teething problems
The main highlight of Livingway in our experience have been the on site staff. They’re all super friendly and helpful, especially Danny who has been an absolute star since we first met him a couple of months ago.
We had a few issues with the rent discount that was offered however this was quickly resolved once we raised it.
The amenities have recently opened after quite a long delay and they are fantastic for the most part. The only real issue we have is that the private cinema was advertised both online and in our viewing as “at no extra cost”. This isn’t the case and it is being charged at £30 per use, with you also having to use your own subscription services to watch anything. When querying this we were told it was due to running costs, though we’re not sure what these could possibly be given the above.
That said, we’ve lived here for around 6 months now and we absolutely love it. The gym is fantastic with almost everything you could need, much more than we expected from an apartment building gym. The rooftop terrace & hot tubs are lovely also, worth noting the hot tubs are soaking style tubs rather than jacuzzis, but this is not an issue for us at all. I’ve not had a chance to use the shared workspace yet but it also looks great.
If I had to be picky, the hallways around the flats could do with a bit of a spruce up as they do feel quite dated, but the apartments themselves are beautiful. The corridor in the hotel area looks fantastic, perhaps this should be carried on throughout the building.
I feel it should be noted that we are aware of other residents who have not had a great experience - but from our side things have been great.
23 augustus 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you for your review Mark & being a valued member of our community at Roco.
Moving needs no longer be stressful!
Couldn’t recommend Livingway enough. For a process that is usually gruelling and stressful they alleviated a big part of it. Adam was particularly helpful and available whenever we needed him. He is friendly and always so willing to help-even checked in to ensure the move went well.
18 augustus 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you so much for taking the time to provide your feedback regarding your experience with Livingway Shereen. Your kind words mean a lot to us, and we're truly pleased that we were able to contribute to a smoother and less stressful process for you.
It's wonderful to hear that Adam, in particular, stood out with his helpful and available assistance. We strive to maintain a friendly and supportive approach in all interactions, and we're delighted that this resonated with you.
We sincerely hope your move went well and that you're settling in comfortably. Your feedback is greatly valued as we continue to enhance our services. If there's anything else you require or if you'd like to share more insights, please don't hesitate to get in touch.
Thank you once again for choosing Livingway. We look forward to assisting you in any way we can in the future.
Moving in was easy and smooth
Moving in was easy and smooth. Leo, Callum and Hayley all been a good help.
Compared to other properties I’ve moved into this one has been the smoothest, the flat was thoroughly cleaned and team have been nothing but professional.
16 juli 2023
Review zonder uitnodiging
Antwoord van Livingway
We're thrilled to hear that moving in was a breeze and that Leo, Callum, and Hayley were of great assistance. Your positive feedback truly brightens our day!
It's fantastic to know that this move has been your smoothest yet, and we're glad the thorough cleaning and professionalism of our team didn't go unnoticed.
As you settle into your new flat, please remember that we're here to support you every step of the way. Your satisfaction is our priority.
Thank you for choosing Livingway as your new home. We look forward to continuing to provide you with exceptional service.
Not fully accessible by lift
Overall, a good move-in experience, except for the minor issue that my girlfriend and I were told the building had a lift and that the wheelchair accessible would not be a problem, but for our basement room, it was. Luckily we will be moving in a month from now into a flat that is accessible via a lift thanks to their quick response.
29 juli 2023
Review zonder uitnodiging
Antwoord van Livingway
Thank you for sharing your feedback regarding your move-in experience at our building. We appreciate your honest input, as it helps us continually improve our services.
We sincerely apologise for the inconvenience you faced regarding the accessibility issue. It's regrettable that the information provided initially did not align with the actual situation. However, we are pleased that our team was quick to respond and address the matter by facilitating your move to a more suitable flat with lift access.
Your comfort and satisfaction are of utmost importance to us, and we're committed to making your stay as pleasant as possible moving forward. If you have any more questions or need further assistance, please do not hesitate to reach out.
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