London Drains Direct Reviews 

Amazing guys, did a great job. Thank you to Harry and Ben.

Ben Roberts was a delight and extremely helpful! I will definitely be calling London Drains Direct again.

Ben came round same day, cleared the blockage within 30 minutes and answered all my questions. Great service, would recommend.

Ben came to unblock my kitchen sink. He did a great job and was very tidy and clean cleaning up after himself.

Ben was very knowledgeable and cleared my blocked drains very quickly. Thanks Ben!

The engineer was very helpful and gave us some useful information, so that the situation doesn't occur again. He was very friendly and professional and put us at ease because we saw a big problem, that he solved very quickly. The whole experience was pleasantly surprising. I would definitely recommend this lovely engineer..

On time, quick, friendly, helpful and all clear now! What more can one ask?

Great service from Ben , all issues fixed in a prompt and professional manner

Many thanks to Ben for clearing our blocked toilet. Not a pleasant job but he was cheerful throughout. He clearly explained the procedure and options as he went along, which included limescale removal. Would use London Drains Direct again.

Really friendly (to our 2 year old as well!), explained everything that was happening and gave us tips to keep the drain clear. A brilliant service, thank you so much!

Great service from Ben and Jareth today.
Professional, informative and quick!
Bath unblocked in a jiffy. Reasonable fees too.
Would highly recommend and saved the company's details for the future.
Thanks again Ben and Jareth!

Ben did an excellent job with my pipe cleaning. He was punctual, professional, and very thorough with his work. Everything was left clean and tidy, and he explained what he was doing throughout. Highly reliable service – I would definitely recommend him to anyone needing pipe work done. Thanks again

Ben was efficient and v helpful

Helped install a rat gate and clear a blockage. Ben did a great job and was thorough, efficient and clean. Thanks again!

Thank you so much Ben for coming over and clearing out the grease trapped in the kitchen sink. We had 2 cowboys plumbers come over in the past 8 weeks and failed to the blockage. Tenants was unable to use washing machine and sink for weeks. They are grateful for his help and expertise. Thank you again and we will definitely call you guys in the future!

Booked a toilet blockage limescale removal one day in advance — not an emergency call-out. On the day, the engineer arrived on time, but the job was completed in under 5 minutes using a drill with a metal chain.

The final bill was £234 (£195 + VAT), which is far higher than the quotation I expected based on typical London rates for a weekday job of this kind (£90–£140 + VAT). No parts or materials were used.
The guy literally turn up, putting a metal chain drill in the toilet pipe all in few minutes.

While the work was done quickly, the price was nowhere near reasonable for the time and complexity involved. Would not recommend based on value for money with so much hidden cost.

There was no clear justification for the high call out fee and the price bore little relation to the complexity of the work.

Excellent service provided by Ben. He arrived on time, was warm and friendly with a professional demeanour. He clearly explained to me what method he could use - cleaning of drains by jet washing them. I had hundreds of drain flies in my home! He provided me with a quote and I was not pressurised to proceed. I consented for him to go ahead and I'm so pleased that I did. After diligently working for a good few hours, he showed me the clean drains through a high tech camera. I'm delighted to say that the flies have now gone thanks to Ben. The price quoted was very competitive compared to other quotes I received which was an added bonus! I would definitely use Ben again and highly recommend him! Thank you so much.

Really, really bad: didn’t resolve blockage. Charged £336 not £70 as advertised. Wanted additional £400 for any extra work. Threatened debt recovery process when invoice was questioned.

Come to sort the main drains at my fathers house
Made the whole thing worse and ended up being more blocked than before they came. They said the drains had collapsed (hadn’t) and full of shingle (think they put it in there) quoted a massive fee to dig them up
Asked for a refund even sent them the report and video of the drains and not interested just wanted to charge more
Got a second opinion and a camera down no collapses just general wear for an old house they flushed them out had no issues at all, completely sorted, would NEVER recommend them

I’m very disappointed with the substandard service I received from London Drains Direct.

Two engineers attended my property for a blocked external drain. After just 30 minutes, they gave up, claiming the blockage couldn't be cleared without further intervention. No real progress was made—the water level remained unchanged, and they left the area in a worse condition than they found it, without doing a proper cleanup.

Despite not resolving the issue, I was still charged £168. Even more concerning, I was then given a quote for £942 for additional work that turned out to be completely unnecessary.

Thankfully, I reached out to another drainage company, who diagnosed the actual problem within 30 minutes and confirmed it was outside my property boundary—a matter for Thames Water. Thames Water later confirmed the same. The second company charged me a lot less for their investigation and saved me from paying for work I didn’t need.

This experience has left me feeling misled and out of pocket. I expected a professional assessment and fair advice, but instead, I feel like I was being pushed into expensive, unjustified work.

Based on my experience, I cannot recommend London Drains Direct.