London Rug Company Reviews 

Rug arrived faulty

Beautiful rug, true to life from images. Great delivery service

Lovely rug and a quick and efficient service. Would definitely buy another kne

Hi from the moment I ordered my rug it was delivered within a couple of days. I email customer service about something they were right back on top of it so thank you very much. 10 star service

Top quality rug so happy with it looks fab in my sitting room 10/10 and very quickly delivered highly recommended London Rug Company

Fast delivery and great product. Value for money.

Beautiful rug, absolutely delighted with the Helen rug, the colors are perfect. Fabulous quality and incredible value for money.

Beautiful rug and super fast delivery

The quality is just amazing and the design is stunning.Im so glad I found you will definitely be back for more

I ordered the Sally rug through a local interior designer and I absolutely love it. The quality is second to none and I have banned my family from eating near it!
Can’t wait to order another when my kitchen is complete.

Love my Lyn rug. It looks good online but looks actually better in real life. Super quick delivery and top quality product. I will be back to London Rug Co soon!

Last year I had my house completely renovated and could not wait to finish off my living room with the London rug company. When it arrived I literally never seen a rug as beautiful and nobody was allowed to walk on it. I just absolutely loved it. Over time I noticed the darker colour through it faded to a really dull grey and looked really dirty. Baring in mind nobody was allowed to walk on it because it was that beautiful. I had a cleaner come in to see if the colour would come back but it didn't. I was saying to my mum about it and she asked what I paid for it and could not believe it cost almost £300. She said she wouldn't even pay £50 for it :( I reached out to the company and they were so lovely and send me a brand new rug. No questions asked. I was hesitant to put the rug down but I did after a while and in less than a month it has started going grey dull and dirty looking again. I'm so so disappointed because I really loved it. At the price point of almost £300 I would have expected it to last a lot longer than this.

I am giving this company 3 stars. As I stated previously ordering and delivery were faultless as was the quality of the rug. However the returns process is not good. My rug was collected for return on 6/3/24 I contacted them on 18/3/24 to enquire about my refund? Conveniently got 2 emails 2 minutes apart one saying that my rug had just cleared quality control and another saying my refund was in process but could take 10 working days to clear they also deduct £20 from your refund for the return. I would most definitely have given this company 5 stars if the return and refund process was as efficient as the ordering and delivery service and because of this i don’t think I would order from them again.

I loved the quality its great! Also nice elegant designs.. so happy with the product. Also fast delivery.

I bought two rugs love them both. Great quick service and quick efficient delivery.

Excellent quality for the price cleans beautifully looks expensive amazing service start to finish

The rug is beautiful the delivery and packaging was fantastic

Ordered the Jenifer Rug , exactly the same as the picture online 👍🏼 omg it’s so soft , great quality! Honestly I love it so much , absolutely so reasonably priced I had the small which was £148 but I had money off as first order think I paid about £133 🙌🏼
Would 💯 recommend