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London Stone Reviews 

3.756
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great team service started with Laura’s help with a speedy turnaround on our quote, the stock team presenting the products to our client to view, and then Jamie doing everything possible to get the pr... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very helpful when we visited the showroom, advising us what product would best suit our needs. Flexible when we changed our minds re delivery/collection. A very professional company and we are del... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Quality stone from a quality stone company, the website makes the whole experience seamless, but equally, knowledgeable support from the London Stone team if required. Jennie and Ellie are amazing, al... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

After searching tile and paving suppliers in MK I found an absolute gem at London Stone Denbigh Hall, Bletchley. The showroom was really well laid out and has a sample bar too. But the service was t... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Bestratingmaterialen leverancier
  2. Hoveniersbenodigdheden winkel
  3. Natuursteenleverancier
  4. Terrasbedekking leverancier
  5. Stenenleverancier

Geschreven door het bedrijf

Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.

Geschreven door het bedrijf

About us
London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
Outstanding customer service
At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
Come and see us
Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
Reasons to use London Stone
High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).

Free Nationwide Delivery

On all orders over £750 + VAT

On all orders over £750 + VAT
*Exclusions apply, please contact us for further details

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(3.756)

250 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Great support and products from London…

Great support and products from London Stone in Bristol, along with delivery updates and a smooth delivery.

2 februari 2026
Logo London Stone

Antwoord van London Stone

Good morning Angela

Thank you for your feedback and 5-star review.

We’re really pleased to hear about the service you had from our colleagues in the Bristol Showroom, this will be shared with them.

We’re really pleased to hear everything went smoothly, that delivery arrived on time and in good condition, and that you’re happy with the final result.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren

Quick easy transition good…

Quick easy transition good communication quick delivery

3 februari 2026
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Antwoord van London Stone

Hi Diane

Thank you for your feedback and 5-star review.

We’re really pleased to hear everything went smoothly and that you’re happy with the final result.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 3 van de 5 sterren

A lot of chipped tiles

Overpriced for the kid of material you have

4 februari 2026
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Antwoord van London Stone

Good afternoon Ilvan,

Thank you for taking the time to leave us a review and thank you again for choosing us and our materials.

We do sympathise with your concerns that you have received some chipped slabs and we do apologise for those, this is an unfortunate occurrence from time to time with any materials as something may have come into contact with that side of the pallet.

The damages you have had were brought to our attention by you and a replacement order was actioned in a speedy manner.

We do pride ourselves with our customer service and how we go about rectifying any issues that are brought to our attention by our customer.

Thank you again for you feedback and your purchase from us.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 1 van de 5 sterren

Sandstone bullnoses Poor quality product

Poor quality product - do not buy your sandstone bullnoses from this company as you cannot see the product before it’s sent out and it’s expensive to return a substandard piece - in our case not a matter of strations but deep marks in the stone. This was fitted at great expense by our builders and will have to be replaced. There’s obviously no connection between the professional front men in the show room and the warehouse trying to get rid of shoddy materials and trying their luck with hapless customers.
There’s no where to leave a photo here.

11 februari 2026
Review zonder uitnodiging
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Antwoord van London Stone

Hi Sophie

Thank you for taking the time to leave your feedback. I’m sorry to hear about your experience and appreciate how frustrating this must be, especially once materials have already been installed.

This certainly isn’t the standard we aim to provide, and we’d really like the opportunity to look into this properly for you. If you’re able to, please contact me directly at daniel@londonstone.co.uk with your order details and any photos you may have, and we’ll investigate this with our teams.

We take product quality seriously and would welcome the chance to understand what’s happened and support you further.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren
Logo London Stone

Antwoord van London Stone

Hi Marshall

Thank you for your feedback and 5-star review.

We’re really pleased to hear everything went smoothly and that you’re happy with the products you had ordered from us.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren

Great service fast delivery

Great service fast delivery

20 januari 2026
Logo London Stone

Antwoord van London Stone

Hi Allan

Thank you for your feedback and 5-star review.

We’re really pleased to hear you had great service from us and that delivery arrived in a quick time frame for your project.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren

Excellent service as always with prompt…

Excellent service as always with prompt delivery. I have been using London stone for many years now, from their website being a fantastic shop window for my clients to browse with an excellent range of products.

Thank you to all at London stone

Simon
SOS Gardens

19 januari 2026
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Antwoord van London Stone

Hi Simon,

Thank you for your feedback and 5-star review.

We’re really pleased to hear that you continue to use us and hold our services in such a high regard.

Making sure the customer has the best experience with us from start to finish on their project is always our main aim.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren

Good communication and delivery Driver

Good communication as usual about
Delivery times and updates.Great product in the chelmer valley clay pavers.
We asked for the smaller delivery lorry due to country lanes which turned up with an helpful
Experienced friendly driver in the pouring rain.
As usual, A refreshing experience with London Stone especially in these wet conditions.
Thankyou.

20 januari 2026
Logo London Stone

Antwoord van London Stone

Hi Ryan,

Thank you for your feedback and 5-star review.

We’re really pleased to hear everything went smoothly, that delivery arrived on time and that access was not an issue with the use of our small lorry.

If only we could help more with the weather but we are very happy to hear our driver was a friendly ray of sunshine on that rainy day.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Nick Rixton of London Stone is an asset to them and a pleasure to deal with. He goes above and beyond. Good Customer service for me is a priority even over price. Though saying that they are still competitively priced. They look after their traders. Excellent company

6 januari 2026
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Antwoord van London Stone

Hi Jennie

Thank you for your feedback and 5-star review.

We’re really pleased to hear about the customer service you received from Nick and how he helped you with all your requirements for your project, we will pass on your glowing feedback to him. Great customer service is always our main aim when we are helping our customers.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren

Excellent Service

Excellent Service

5 januari 2026
Logo London Stone

Antwoord van London Stone

Hi Mangesh,

Thank you for your feedback and 5-star review.

We’re really pleased to hear everything went smoothly and that you’re happy with the final result.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren

Great service all round

Easy to order and our special delivery instructions were followed and the delivery was on time. Very good service all round

20 januari 2026
Logo London Stone

Antwoord van London Stone

Good afternoon Nikki,

Thank you for your feedback and 5-star review.

We’re really pleased to hear everything went smoothly, that delivery arrived on time, we always to our upmost to make sure any delivery instructions are abided by.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren

First rate!!

Seamless shipment , great flexibility and lovely products.

12 januari 2026
Logo London Stone

Antwoord van London Stone

Hi Mark

Thank you for your feedback and 5-star review.

We’re really pleased to hear everything went smoothly, that delivery arrived on time and in good condition, and that you’re happy with the final result.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren

Supplier of porcelain swimming pool…

Supplier of porcelain swimming pool copings. Great product.

12 januari 2026
Logo London Stone

Antwoord van London Stone

Hi Mark

Thank you for your feedback and 5-star review.

We’re pleased to hear you were happy with the porcelain. If you need anything else for future projects, you know where we are.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren

Great prices

Great prices, amazing service, very helpful staff

14 januari 2026
Logo London Stone

Antwoord van London Stone

Hi Paula

Thank you for your feedback and 5-star review.

We’re delighted to hear you found the prices competitive and the team helpful. We hope to see you again soon.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren

All very straightforward

All very straightforward - paving arrived at the right time and in good condition. I am very pleased with the result.

9 januari 2026
Logo London Stone

Antwoord van London Stone

Hi Sarah

Thank you for your feedback and 5-star review.

We’re really pleased to hear everything went smoothly, that delivery arrived on time and in good condition, and that you’re happy with the final result.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren

Arrived as stated and offloaded as…

Arrived as stated and offloaded as required.

9 januari 2026
Logo London Stone

Antwoord van London Stone

Hi Edwin

Thank you for your feedback and 5-star review.

We’re pleased to hear delivery arrived as stated and was offloaded as required.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren

Always happy to purchase from London…

Always happy to purchase from London Stone. Quick delivery, great range of stone, step treads, and everything you need for garden works. Quality is consistently excellent and the service is reliable. Would definitely recommend.

14 juli 2025
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Antwoord van London Stone

Hi Rodi

Thank you for your feedback and 5-star review.

It’s great to hear you’re always happy purchasing from London Stone and that delivery, product range and service continue to be reliable. We really appreciate the recommendation.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren

Good showroom and very helpful

Good showroom and very helpful. Delivery was excellent as well.

5 januari 2026
Logo London Stone

Antwoord van London Stone

Hi

Thank you for your feedback and 5-star review.

We’re pleased to hear you found the showroom helpful and that the delivery went well.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren
Logo London Stone

Antwoord van London Stone

Hi Derek

Thank you for your feedback and 5-star review.

We’re pleased to hear dates and times were kept as expected -reliability is something we take a lot of pride in.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

Beoordeeld met 5 van de 5 sterren

Great communication

Great communication, quick quote turnaround.
Customer very happy with product.
Old English clay pavers.

20 december 2025
Logo London Stone

Antwoord van London Stone

Hi David

Thank you for your feedback and 5-star review.

We’re really pleased to hear you were happy with the communication, quick turnaround and the clay pavers. Please let us know if you need anything else.

Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk

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