Great team service started with Laura’s help with a speedy turnaround on our quote, the stock team presenting the products to our client to view, and then Jamie doing everything possible to get the pr... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Very helpful when we visited the showroom, advising us what product would best suit our needs. Flexible when we changed our minds re delivery/collection. A very professional company and we are del... Toon meer
Bedrijf heeft geantwoord
Quality stone from a quality stone company, the website makes the whole experience seamless, but equally, knowledgeable support from the London Stone team if required. Jennie and Ellie are amazing, al... Toon meer
Bedrijf heeft geantwoord
After searching tile and paving suppliers in MK I found an absolute gem at London Stone Denbigh Hall, Bletchley. The showroom was really well laid out and has a sample bar too. But the service was t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Bestratingmaterialen leverancier
- Hoveniersbenodigdheden winkel
- Natuursteenleverancier
- Terrasbedekking leverancier
- Stenenleverancier
Geschreven door het bedrijf
Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.
Geschreven door het bedrijf
- About us
- London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
Contactgegevens
Sutton Lane, SL3 8AH, Slough, Verenigd Koninkrijk
- 01753 212950
- info@londonstone.co.uk
- londonstone.co.uk
4,6
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service
17 februari 2026
Antwoord van London Stone
Hi Joanna
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy you are with the service you have received from us.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone are always great to deal…
London Stone are always great to deal with . Good website with live stock levels. Prompt delivery with very friendly, helpful and experienced drivers which makes unloading into favourable locations unproblematic. Thank you for continued good service :)
19 februari 2026
Antwoord van London Stone
Good morning Gerald,
Thank you for your feedback and 5-star review.
We’re really pleased to hear how much you like our products and our customer service.
It is always nice to hear from our customers about our website as we believe this to be a valuable tool from being able to check stock levels, seeing available delivery dates and to an array of images to show clients of the endless possibilities for designs and looks for their gardens.
Thank you very much again for choosing London Stone and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Delivery was 5 days overdue which…
Delivery was 5 days overdue which caused labour overrun problems, lack of service from the pallet company affected costs.
2 maart 2026
Antwoord van London Stone
Good morning Phillip,
Thank you for taking the time to leave us your review and for the orders you have placed with us.
Please accept my sincerest apologies that the delays and issues you have had caused by the 3rd party hauler.
I have discussed the matter with the Business Development Manager that looks after you account and they have informed me that a gesture has been made of compensation and they are just awaiting a reply from you on this.
We take issues like these very seriously, even though the delivery is not being made by us, the 3rd party hauler are still acting on our behalf delivering our goods to our customers, this will be addressed directly with them to ensure their service is improved.
Once again please do accept my sincere apologies for the issues and delays this has caused to you.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Knowledgeable friendly staff
Knowledgeable friendly staff, great products provided on time, good value for money.
20 februari 2026
Antwoord van London Stone
Good morning Richard,
Thank you for your feedback and 5-star review.
As a company, we pride ourselves on the information we give to our customers to help them make the a fully informed choice on the materials they are planning on using. We always love hearing back from our customers about how friendly and welcoming our staff are as we always want to put the customers at ease and making sure they are choosing the right products for them.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Very good service
Very good service - from initial pricing to delivery all was carried out to a high standard
20 februari 2026
Antwoord van London Stone
Hi Neily
Thank you for your feedback and 5-star review.
We’re very happy to hear how much you appreciate the customer service you have received throughout the ordering from start to finish. We strive to deliver this high standard to all our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
We CRE8TIVE OUTDOORS have ordered…
We CRE8TIVE OUTDOORS have ordered various Slabs over the months / years and we are delighted with
1. The ordering process
2. The communication
3. Delivery
4. Overall customer service
100%
17 februari 2026
Antwoord van London Stone
Hi Neily
Thank you for your feedback and 5-star review.
We’re very happy to hear how delighted you are with service you have received from us across the whole process with the orders you have had from us. We look forward to working together with you more on your future projects and we appreciate your ongoing support.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
straight forward easy to deal with get…
straight forward easy to deal with get the job done
11 februari 2026
Antwoord van London Stone
Dear Anthony,
Thank you for the review.
We’re glad to hear that you found dealing with us straight forward through your ordering process. Please let us know how we can make your next experience a 5-star one – we’d love to assist you again in the future.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Antwoord van London Stone
Hi Graeme
Thank you for your feedback and 5-star review.
we do always appreciate hearing back from our customers and how happy they are with the products they have chosen, thank you again for taking the time to pass on your feedback. We are happy to hear that the delivery was great and that value the service you have had been provided.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Antwoord van London Stone
Hi Les
Thank you for your feedback and 5-star review.
We’re delighted to hear that you’re happy with the products supplied and you value the quality of the products we provide. We have spoken many times over the years and we always value the orders you place with us with our ongoing partnership.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent customer service.
Jason has been exceptionally patient whilst we struggled to decide on paving slabs. Moving samples outside to see in the sunlight and accessing pictures online of the stones in situ. Never pushy just extremely helpful.
17 februari 2026
Antwoord van London Stone
Hi Jenny
Thank you for your feedback and 5-star review.
It is always great to hear and very much appreciated when we receive outstanding feedback such as this for members of our sales team. Our aim is to be as helpful to our customers as possible to help them feel confident and happy with their choices for achieving the best look possible for their project.
I will pass on your thanks and kind words to Jason.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent service as usual
Excellent service as usual, good communication and trouble free delivery
11 februari 2026
Antwoord van London Stone
Hi Susan
Thank you for your feedback and 5-star review.
We’re delighted to hear communication was good and that you’re very happy with the service you have received and also that the delivery of your order was trouble free too.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Unbeatable customer service
Unbeatable customer service, amazing delivery service and helpful staff London Stone have supported our business for the last 18 months and have never missed a beat
13 februari 2026
Antwoord van London Stone
Hi Derrick
Thank you for your feedback and 5-star review.
We’re very happy to here how much you value our customer service and that you hold it in such high esteem. Also that you had amazing service through from our team in the Kent showroom and then all the way to your delivery. We look forward to working together with you more on your future projects.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Antwoord van London Stone
Hi Tim
Thank you for your feedback and 5-star review.
We’re pleased to hear you found the service friendly and efficient throughout. We appreciate the recommendation and are always here to help.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Fast efficient and great products
Fast, efficient communication and very happy with the decking and stones. Good customer service on phone.
12 februari 2026
Antwoord van London Stone
Hi Amy
Thank you for your feedback and 5-star review.
We’re delighted to hear communication was fast and that you’re happy with the products supplied. It’s great to know our team were helpful on the phone as well. We’d be pleased to assist you again on future projects.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Very very poor.
10 februari 2026
Antwoord van London Stone
Good Afternoon Gordon,
Thank you for taking the time to leave your review and for speaking with me earlier.
I’m sorry for the confusion surrounding your quote and order, and for the issues that followed with the incorrect collection and missing items.
This fell below the standard we expect.
Following our review, it’s clear there was an internal error which led to goods being collected in mistake.
The cost of the redelivery will be refunded to you as discussed.
We’re reviewing the process with both the trade counter and sales teams to ensure this doesn’t happen again.
Thank you for your patience while we resolved this.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Antwoord van London Stone
Good Morning Matt,
Thank you for your feedback and 5-star review.
We always pride ourselves on our customer service, be that with helping our new customers or those who have used us over the years, we really do appreciate hearing back from our customers that they have been listened to and they feel informed and confident on our products.
Thank you very much again for choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
150 stanborough avenue
Good stone and great delivery will be recommending to all my clients
9 februari 2026
Antwoord van London Stone
Good afternoon Sam,
Thank you for your feedback and 5-star review.
We’re really pleased to hear how much you like our products and delivery service.
We always do appreciate our name being passed around from customer to customer and please do make use of any of our Showrooms with either sending your clients to see our materials or even visiting yourself and sitting down with our sales team and picking their brains about our products.
Thank you very much again for choosing London Stone and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Antwoord van London Stone
Good Morning Matt,
Thank you for your feedback and 5-star review.
We’re really pleased to hear how much you like our products and the choice you made, also that you value how quick our delivery of your order was.
Thank you very much again for choosing London Stone and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great service
3 februari 2026
Antwoord van London Stone
Hi Nicola,
Thank you for your feedback and 5-star review.
We always value hearing back from our customers and how they found their experience with us, we are very glad to hear you appreciate the service we give from our products to the delivery of the order.
Thank you again for choosing London Stone, we are always just a call, WhatsApp or email away for any help you need in the future.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
great service charlotte was very helpful
6 februari 2026
Antwoord van London Stone
Good morning Robbie
Thank you for your feedback and 5-star review.
We’re really pleased to hear about the service you had from our colleague Charlotte, this will be passed on to her.
From the start of a customers journey with us by calling us or visiting a showroom to then the delivery of their chosen goods - we always strive to give the best possible advice, guidance and service to make that choice as easy as possible.
Thank you again for choosing London Stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.