Loop Generation Reviews 70

I have been buying from LG since its inception and have so far made 7 online transactions, all items Im very happy with and kept (I've never returned, If i do choose to part ways with an item, I just resell!) . Yet to visit the store, but will do very soon. Always very reliable.

I bought a bag from Loop for my wife for her christmas present. My wife has a number of bags (both new and preloved) from this particular designer, and is always looking to add to her collection. I thought that by buying via Loop, I would have a less risky purchase than buying from other routes.

The bag I purchased was listed as 'very good condition (signs of wear on hardware)'. Loop list on their website that items go through a strict quality control process, and yet I was informed that this bag was broken after I'd purchased it. A discount was offered, which I accepted as it then allowed me to pay to have the bag repaired elsewhere. Not ideal, but one of those things and I thought that would be the end of any issues.

Upon gifting the bag to my wife, she found a number of inconsistencies that raised some alarm bells, such as being unable to locate the serial number that would usually be found on bags from this designer. I reached back out to Loop to let them know that I couldn't find the serial number, and enquired if they had located it during their quality control and authentication process.

Loop informed me that the bag was bought from a sample sale, so was not a production bag, and therefore didn't have the serial number. In the original advert for this bag, none of this information was disclosed, and an RRP was present, implying this was a production bag with the associated authenticating credentials. I would have hoped that a reputable seller such as Loop would have listed the item as a sample piece with the minor defects you would associate with this, and were found on this bag, such as lack of serial number, plus inconsistent stitching, edging and embossing, so buyers have the information to make an informed decision.

I ultimately decided to keep the bag as it was intended as a gift, and I'd already paid to have it repaired elsewhere. I have previously bought through other reputable resellers such as Handbag Clinic and Vestiaire Collective, which have all been smooth processes with no issues, so it's not a case of not knowing what to expect from a reseller.

I have sent a message indicating I was dissatisfied with the whole buying process, which was read on WhatsApp by Loop on 10 Feb 2026. I have received no response as of 17 Feb 2026.

Overall, an imperfect buying process for what should have been a luxury purchase.

Warning for Sellers and Buyers

I worked with this brand as a seller. My experience was a serious red flag.

First item:
They changed the selling price without my permission. Communication was poor, cold, and dismissive. Simple questions were ignored.

Second item:
They said my bag was not from brand it was bought from based on an AI system they rely on. Then they stated that the same bag would suddenly become authentic if I provided a receipt.
Think about that.

So according to them:
• without a receipt → the item is “unrecognised” (basically treated as fake)
• with a receipt → the item is authentic

This is highly suspicious.

Most normal people do not keep receipts. People buy bags to wear them, not to resell them years later.
Lack of a receipt does not make an item fake.

Only the brand itself can confirm or deny authenticity. This AI tool after attentive check appeared to be with no legal status or brand certification, so legally it cannot do any conclusions.

I highly do not recommend this company to sellers or buyers. Their authentication process is clearly unreliable.
If they can’t properly identify real items, they can’t be trusted to identify fakes either. So l make conclusion by yourself the percentage of really “recognised” items in their shop… be very careful buying from them.

Very good customer care

Amazing business, authentic designer pieces that are delivered beautifully packaged in super fast time!

Quick and easy
Great value
Thank you

great price, fast shipping, packaged nicely. just wish there werent such expensive tariffs but not your fault!

Super fast shipping and excellent quality of the item!

Quick shipping and quality service. They made it easy to track my parcel throughout its entire journey, and even made paying import taxes a piece of cake.

Fast and simple. Unfortunately had to return the handbag I bought as my daughter didn’t like it but would definitely use Loop again

Always very efficient and smooth
Items are as described and a great place to find some lovely items and delivered with true speed even on the same day as purchased
I’m glad I’ve discovered Loop Generation and I hope they go from strength to strength

I have bought from Loop a few times now, both online and in store. Great service and products every time! Everything is described perfectly so there are no surprises with the condition. Really nice to support a local independent business too.

Quick delivery great product everything i wanted thanks

It’s been a great experience working with them. They are very responsive and professional. And almost all of the items I gave to them are now sold.

Loved their service. Loved their products.

The process of selling with loop generation is so smooth. Everything is organised and payments are always done on time. The staff is always willing to help and the prices offered are always better than other second hand shops. They know the value of items and take authentication very seriously. They also take care of keeping the items in the exact condition they receive them. Would definitely recommend!

I have consigned over 20 items with Loop-generation. The consignment process is very easy to follow and the payments are always settled on time. Highly recommend.

Absolutely incredibile and curated selections of goods and clothes.
Impeccable costumer service and attention to details.
Their way of promoting and supporting sustainability through social media and in store events it’s behind impressive.
I am also a lover of art and they do incredible collaborations with new emerging artists every few months.

Great place to sell as well as to find preloved fashion gems at good prices. Beautiful store, great selection and friendly staff. Worth a visit whether you want to buy or sell!

Everything great