Lorok Reviews 126

This shop is a scam! Like many others, I never received my scarf and lost my money. I’ve contacted them five times with no response, no updates—absolutely nothing. I would NEVER recommend this shop. Do yourself a favor and stay far away from them.

Ordered a scarf on the 30th of November (#3647), was given an estimate of 6-9 weeks. After that, no updates whatsoever. I understand that this is a small brand and late dispatches are fine — if they'd email me about it beforehand. I've also contacted them and have not received a reply.

Only leaving a review since I can see that the brand sometimes replies here.

Ordered 12 weeks ago, asked for updates EIGHT times, they responded once saying it would have taken 6-9 weeks for my order, after that they stopped responding.
I can’t explain how upset I am

Emailed them several times after a month of not having my item shipped.

Then I got a reply that it would be shipped that week. It wasn't. They didn't send me any shipping information.

Have now been emailing them pretty much every day since not receiving it. No response

It's now been 3 months. No response. No scarf. Nothing. Utter clowns. They STILL have items for sale on their goddamn website.

Edit (19/03/2025): Still haven't recieved

This is a scam.
I still haven‘t received my order since November.
No tracking, no shipping, no answer.
My order #3496 was supposed to be delivered in 2 weeks. Then they kept changing the delay on their website.
I want a refund.

J ai commandé une écharpe en novembre et nous sommes février... toujours pas reçue! Je demande un remboursement mais pas de réponse à mes mails! Est ce une arnaque?

After my friend was able to successfully order their scarf from this website, i decided to order one as well. For my friend it arrived in good condition in 6 weeks, but i have now been waiting for 9+ weeks with no news. It’s just a bit disappointing to see their inconsistency, and if i don’t hear from them soon i will be taking legal action, as i’m not letting my money go to waste.

A scam like everyone else has said.

I was really excited to find a store with this style of scarves. They're beautiful. I purchased one back in November 2024 as a gift hoping it would arrive by Christmas. Received a confirmation email; zero follow-up. I messaged them on insta, radio silence. Like others have said, they disable comments on their posts (now we know why). I also noticed their policy says no refunds after 14 days while the products say allow 6-9 weeks for production (lol). A straight up scam. It has been 9 weeks and no response from them at all, so I have disputed this purchase with my bank. Do NOT buy from these guys!

I placed my order last November, and still no response back from consecutive emails asking for the status of the order. Not only is it extremely unprofessional but also unethical to hold customer money for several weeks without telling. It's only communicating that they are cowards. I've tried to DM the owners and the shop accounts but no replies. Comments are disabled from their shop account. I don't understand how they are allowed to run this business with this much of bad reviews (worse than that, just stealing people's money.) I'm calling my bank to recall my money back and to place a red flag on their business. Shame on them to lose customers from all over the world because if you have your stuff together, it could have flourished into a good one. But the type of people behind matters no matter the design. NEVER let down your customers and withhold information - it will bite you back just wait for it.

Unfortunately, I cannot recommend this brand, since after I had placed my order, and waited 9 weeks , I still haven’t received any reply from the support service , regarding any information on possible delays and the reasons of it. If it was possible, I would like to know whether I ever will get a chance to see my scarf in real life, and get my order delivered. The problem for me is not waiting, but not knowing anything about my order #3477

I ordered a scarf from them on the 23rd of Nov 2024 and since then I haven't received any information on when/if it will be shipped. I've sent two emails and reached out to them on Instagram but have been ignored all three times.

I've now been waiting over 9 weeks, which was the maximum wait period displayed on their website so my only option is to leave them a review hoping they will resolve this issue.

I understand that these scarves are made to order and can take a while to be delivered but the lack of communication on their part is really poor. I don't understand why they've been replying to reviews on here but don't reply to e-mails sent to their contact e-mail displayed on their website?

I'm still hoping to receive the scarf because I really like their designs and would like to support their brand, I was initially going to purchase two scarves because I saw another I really liked but thought I would see what they're like first, but if the lack of transparency/communication continues I'm going to have to try and get a refund and look elswhere.

Even after many emails I still haven't received any information about when the order (#3362) I made on November 8th (2024) will be dispatched.

I received a reply from the store saying the order would be dispatched on December 9th, but that never happened. When I asked them for updates 10 days later they said “We are working hard to fulfill over 900 orders as quickly as possible“, but that resulted in no action from the store.

Today is January 24th and I believe my order will never be dispatched. I sent other emails (every week) but they stop replying after the one I mentioned.

I don't believe I will receive my order, this is a scam and their positive reviews all seem to follow a similar style and are probably fake.

I ordered a scarf "Paradise Kiss" on November 2nd and I'm still waiting. I contacted Lorok shop several times via email and only once was I answered with the words "I will resend this because it seems strange". No more email, nothing.

Scarf ordered on 13. 11. 2024. Since then I have received no information about the order and the shop hasn't replied to my emails for almost a month now.

Furieuse, Ça fait 1 mois et demi que j'ai commandé une écharpe, il n'y a pas de suivi du colis aucune réponse du service client car tout simplement, il n'y en a pas! Les mails que j'envoie ne sont même pas pris en compte honteux !!!!

DO NOT BUY - SCAM

I still havent received a scarf that i ordered months ago. I also sent multiple emails without getting a reply.

I read some negative reviews and I'm surprised. Yes, the delivery is not super fast, but the product is excellent. I have three scarves from them, and I recently bought a fourth one.

Since 13.11. didn´t received my order.
I didn´t got even any response for email or instagram dm.
I tried to refund, but it looks like i won´t see my money.
My order #3441
I don´t recommend this site.

Not here to call anyone out for being a scammer, but i came here after 2 months of waiting and saw all the other terrible reviews so i thought i'd chime in to at least try and get my item. These guys don't send any emails for updates, and when i sent one they just replied "we're on holiday" and never got in touch with me again (the holiday would be over the next day) weird. Please send my item.

EDIT: the item arrived after a HUUUUGE wait and they often forgot to reply. it’s good so idk

Same still waiting since 17.11.2024.

I Tried to reach them via Instagram or Email multiple times. Wit no response what so ever. I just wanted to know whats happening with my Order.
I dont even know if my order will be delivered.
Payd more then 2K in CZK, Just deliver it already or just give me money back.
Order #3501