Lothian Buses Reviews 

Wayne is an absolute gem. He saw me in what i'd call, "mild distress" wrangling slightly wobbly mates towards the bus and he jumped out to help, instead of driving off. Good guy. Def deserves a wee pay rise

Late for a job at least once a week. Delay can reach up to one hour. Bus 400 has no backup at all and no online tracking available.
Today had to divert via the town,hopped on a bus 5 and a driver was so unapproachable. Total disappointment...

On Friday evening l traveled home from Princes Street to Newcraighall Village on a NO 30 bus and the traffic was busy.The driver of the bus was a very young lady named “Nicola”.As an ex bus driver,l want to compliment “Nicola” on the quality of her driving-absolutely exceptional.Smooth driving with never such as a jolt because her excellent use of the brakes.l spoke to “Nicola” on leaving the bus and complimented her and l said that l would send a customer review so l trust that you will let her know about this review.

The buses are fine, but the staff is very rude and unprofessional. I wouldn’t recommend anyone to travel with this company. During our first ride, the lady driver was shouting at us and seemed to be acting in a racist manner. On the other hand, all the taxi drivers we encountered were excellent.

They are increasing the price every year, and lowering the service standards! Buses are always late and not accurate times on the app! I hope another company will come to market so we wont have to use lothian buses anymore!

I waited 24 from Royal Infirmary. According to my bus&tram app. it should have been due. After several minutes it was still due. It eventually arrived after waiting over 20 minutes. Another 24 took over our bus when we were on Old Dalkeith Road, and another one on Mayfield Road. It was obvious that two of the services were very late. Most annoying thing the one arrived to Royal Infirmary first, the one also I took turned out to be the slowest one that made me late for my appointment.

Thank you so much to the driver of the 26 who helped us after we got on it instead of the Airlink by mistake!
Got us quickly to the next Airlink bus. What a guy! What a brilliant service!

Waited at a bus stop in armadale from 8 10 am bus was due at 8 20 sat there until just before 9 one turned up absolutly shocking have noticed to that buses come earlier than they should at stops and dont wait till the time they should be leaving (ie arrive at 8.05 isnt due till 8 20 ) at that stop but leave 15mins before u then leave the house for say 8.20bus and iy has already been and gone earlier, not suutable uf its your job thats at stake they say use public transport you can trust it.

Always late. Time tables wrong. Bus tracker app wrong

The bus drivers are great and often very helpful. On that alone I would have given them five stars.
Sadly the bus route services can be patchy with some delays at certain times or buses over crowded so I feel the organizers can do a better job.
Overall I feel the bus service I use is good.

Lothian buses always feels like taking on adventure. You never know when or how but either way you get to your destination. Sometimes it feels like an educational trip, they take you to places where you never thought you would go. Or they don't, they just cancel your bus, reroute it due to rain, high winds etc. It is always a joy.

Fantastic bus company , buses are great , drivers are really friendly and helpful , the standard of the fleet is fantastic compared to other companies , great value for money on Lothian Buses and the Airlink Service 100 , Best company in Scotland!

Me and my wife,got the x18 from bathgate to edinburgh, we were charged £5.50 each for day tickets, when queried at the time as I thought it was wrong , we were told, that as long as we were not travelling in edinburgh that was the correct price instead of being£8.50, which is fine, the journey home we got on the bus no questions about the tickets. Due circumstances I got off at Corstorphine, and when I got the next bus was told that my ticket wasn't valid , so why don't lothian country make it clear as to what zones are what,absolute joke of a company

I don't understand why the number 22 bus is consistently late arriving at Morrison Crescent every single day. It's frustrating to spend all day at work and then wait an additional hour. I might as well just drive and park nearby.

Just want to thank the very thoughtful driver who drove off laughing as we were running towards the 44 at about 8.46 on Monday 19th. I Suppose we were about 20 yards from stop and it would have been difficult for him to wait 10 seconds. Still as we are both late 70's the exercise and long wait was good for us

Very unreliable. Buses always fail to show up on time or not at all.

These companies should be sued by the people for the mess they have our public transport in. Crazy to think undeveloped countries have a better services than Scotland or any brittish country. When buses are running 20 and 30 minutes late these companies should have there trading license revoked and face substantial fines. Horrendous and embarrassing service if you can even call it a service. The only people these companies service are the owners and share holders.

I got 22 bus from crewtoll today at 13.15. I was with my wee one. There were two passengers before me to get down in my destination. I was with my daughter near to the stairs. She closed the door before we get down. She didn’t say anything and keep watching through the Mirror. This is the first time getting a bad experience from Lothian bus service. Never ever promoted.

On 400 bus bus number 509,bus driver very helpful,letting me know where to get off at lasswade crossroads at 16.00hrs

On my way to work the driver along with driving at a snails pace on an empty road decided to sit at an equally empty bus stop when I enquired and mentioned that due to this action I'd miss my next bus and be late for work then driver of the number 3 (626) replied I don't t care I'm in charge of the bus!
08:30 30/07/24 I suggest we all buy cars as LRT obviously don't care about their passengers disgusting attitude to have maybe you want to come up with a timetable drivers can adhere to and training in etiquette and manners