Lothian Buses Reviews 

I can’t rely on any bus anymore, I always end up ordering a cab or Uber because of this. Sometimes they never stop and lie on the apps that they did and then out of the blue they arrive or not. I can’t explain the level of frustration this gives me. It used to work so well and now it ruins your whole day, I can’t get to appointments on time anymore. I hate Lothian buses

i had got on 113 this afternoon and my bus pass had declined the lady told me i wasn’t aloud on the bus and i had to pay i didn’t think i had money on my card so my friend tried to pay for me but her card never went through i tried to get on again and my card had went through but all the other bus drivers have let me on even if it hasn’t scanned because i still had the card! the lady was very rude about it and i am only 15

Horrible experience my husband lost his bus card on night bus he topup the card 2 days ago and now shandwick place charged 3 pound for new card and 66 for topup .but why charged again?

Myself and my wife had a terrible experience of racial abuse as well as sexually explicit language from another man whilst in Bus number 31. The driver did nothing and walked away saying that he will do nothing about it. I had to call 999. Terrible experience. Make sure your your safety prior to boarding Lothian Bus

Got the no 5 bus today from mountcastle @ 3 . 36 pm going from top of mountcastle into town . The driver was an absolute delight . When I got off other people were talking how nice he was also . I hope he reads this . Often I say thanks and I get ignored but he couldn’t have been nicer . Honestly he lifted everyone s spirits . Well done .

Been getting the 16 from oxgangs for about 2 months now and ushally it's about a 20 min wait after the bus is suppose to be there. Not great I know but Today...... I waited 55 mins. There suppose to be every 15/20 mins. Not 1 turned up. Lothian buses are completely useless.

On number 10 bus on 14th June No. “1000”
6.19pm at Gilmore place. The driver was a credit to your company going out his way to help various passengers.

I would just like to say thank you to the driver of the number 34 that went along Slateford road 20 mins ago ,went through a puddle and soaked me and an other lady at the corner of Hermand Cresent and Slateford road hope you have a nice day and hope I can do the same for you some day
not a happy bunny.

We recently travelled to Edinburgh for a long weekend, we used both the buses and trams and we thought the day rider tickets were well priced and the bus service and conditions were very good. We would use again, I seem a lot of negative reviews and therefore caveat that we only stayed for a long weekend.

Single-decker buses are not running. I changed my job and with it the buses I use to get around the city and I'm in shock. Until now I haven't really complained about Lothian buses but single-deckers like 1, 2, 38, 36 are never on time. I get to the bus stop about 15 minutes before the bus arrives and often wait over 40 minutes for a bus that is scheduled to run every 30 minutes. The company has been consistently lowering the quality of its service for the past few years. One of the worst public transport systems in Europe.

Lothian Buses are excellent in my opinion. I have no issues. I have also read some negative reviews, and clearly, "some people" haven't got a clue what it takes to run buses on time. I assume, most of these critics don't drive and are not familiar with weather and traffic congestion. So to summarise, Falls, your on a moving vehicle, losing balance happens when you stand up on a moving vehicle before the bus comes to a stop. The lights does read "Bus Stopping", so think about it, just take care. Advice, ring the bell and stay seated, or if standing, hold on tight. You to, have responsibility for your own safety.

"No wonder there is more cars on the road", & "buses running late". Ask yourself negative review author, what came first, the chicken or the egg? Buses have to compete with every other road user theses days and maintaining an on time, time table, especially during peak times and unexpected events, can be challenging.

Give the good people at Lothian Buses a break and have a bit of empathy.

Good job Lothian Buses, keep on going. Our communities rely on you.

They couldn't run a bath.
Timetables seem to be irrelevant to drivers. Bus tracker is pointless. No wonder there are so many cars on the road.

I was taking the bus #1 from city centre to Fountain park, got off at Fountain park at 18.20pm. Some drunk guy fell on my legs and had something heavy with sharp corners in his pocket or somewhere, which caused me massive bruise and pain. Super dissapointed.

Never had a problem with Lothian. Drivers always very cheery and willing to help people. Travelshop staff always polite and quick to help you. Some companies could learn a lot from this one.

Keep up the good work!

I've never had a major issue with the service provided by Lothian Buses as I'm near a terminus and can get to a disabled seat quite easily.

The majority of issues for me is the dour faced drivers. So miserable, never smile and are only happy when they can get off the bus for a cigarette.

I got on the other day in my wheelchair and the look on the drivers fae said it all.

"Oh! I've got to get off my seat and lower the ramp."

Bus does not stop at the even when you have your hand out. Very disappointing

Poor access to timetable online, bus lanes in Edinburgh make traffic worse and it is a money making project for the council. Take far too long as well.

Waited over 30 minutes for an x27 ant 15.45 only to be greeted by a very rude driver. I have a 12 week old baby with me and someone was in the buggy area with an empty buggy and she refused access and wouldn’t let me on unless I folded even know she knew about the empty buggy taking up a buggy space and was clearly aware that no child was even with the person using the buggy space . Very poor attitude

Sat the 14th around 3pm finished work so i jumped on 113 fae princess st to fisherrow mussy , per usual ill just tap my phone nae bother kept trying couple times then boom an angry bus driver smashing the window with his hand and says with high pitch Rude voice asking where you going? , i did bite my finger and answered politely i am off to fisherrow pal and i have a day ticket so the machine should be fine , then he answered back i dont want to charge you 5 quid i said it doesnt matter , what a rude bus driver , he is defo giving the good driver bad name , maybe he should do another job as he seems he doesnt like his job

Today, Oxgangs to Ocean Terminal a trip that I do daily took me an hour and 20 minutes.
Why ?
Firstly the bus that was supposed to be on time at 12:56 never arrived then I had to wait for the next bus which that usually arrives at 13:12 was late by 25 minutes !!
When it finally arrived at some point a 16 bus was in front of us and it followed the other bus throughout the whole trip.
I finally arrived at my destination at 14:20.

This is not the first time this situation happens, but it's about 20% of the time. Its despicable how they jack up the prices and they don't do anything about their unreliable network 😐.