Loungefly Reviews 

Commande effectuée il y a plusieurs jours. Ils ont crees une étiquette d’envoi un dimanche et soit disant ont envoyé le colis le meme jour. un dimanche ? depuis le colis n’a pas bougé du tout on est jeudi il est exactement au meme point. j’ai meme tenté avec ce numero de suivi de trouver mon colis via parcelapp ou track17. Aucune correspondance le colis n’existe pas. le service client me balade en me disant de patienter sauf que j’ai payé mon article et qu’attendre risque de faire perdre la possibilité d’un recours si l’article est en rupture. j’ai deposé une réclamation sur paypal. je ne recommande pas du tout ce site

MaJ : mon colis a été déclaré perdu j’ai ouvert une reclamation via paypal et j’ai obtenu le remboursement. selon le transporteur le colis n’a jamais ete depose. ils ont juste creer un bon d’envoi. Faites attention car les colis une fois arrivé en france sont livrés par colis privé. ils m’ont deja volé un colis et sont d’une malhonnêteté honteuse.

Extremely frustrating experience. I double-checked my shipping address before submitting my order, and the website somehow auto-filled/updated it to the wrong address anyway. This was not a case of me simply entering the wrong information and not checking it.

I contacted customer service as soon as I noticed the issue, expecting they could either correct the address or cancel the order before it shipped. Instead, I was told they could not update the shipping address, cancel the order, change the shipping method, or really do anything at all once the order was submitted.

What makes this even more frustrating is that the address issue appears to have been caused by their own checkout system, yet I’m now expected to wait for the package to ship and then contact the carrier myself to hopefully get it redirected or held for pickup.

Customers should not be left responsible for fixing a shipping problem caused by a website’s auto-fill system. For a company this large, I expected much better customer service and some kind of solution. This experience has made me seriously reconsider ordering from Funko/Loungefly again.

I would give 0 stars if I could. This has been one of the worst online shopping experiences I've ever had.

My package was marked as an attempted delivery five different times, yet no one ever came to my house. I have security cameras that show no delivery attempts were made. On the last "attempt," I even sat outside waiting for over two hours because tracking said it was out for delivery. While I was sitting there, the status suddenly changed to "delivery attempted" again. That was simply not true.

To make matters worse, I sent over 20 emails to both the shipping carrier and Funko. Every response from Funko was the same automated, copy-and-paste message, and no one actually addressed my concerns. When I requested a refund, I received no real help.

I'm now out $90, never received my order, and have had to file a dispute with my bank to try to get my money back. I expected much better customer service and accountability. I won't be ordering from Funko again.

DO NOT BUY FROM THIS COMPANY UNDER ANY CIRCUMSTANCES - THEIR PRODUCTS CAUSE SERIOUS DAMAGE
This company is an absolute joke and I would urge anyone thinking of buying a product to go elsewhere.
This is supposed to be a premium company and yet thir products are incredibly poor and their customer services even worse.
I purchased a LoungeFly backpack to be used on my holiday to EuroDisney. Admittedly I didn't use the bag for several months as I had no need to.
But the very first time I took it out of the bag and put it on, the glue and other materials from the bag rubbed off onto the limited edition vest I was wearing and caused serious damage to the clothing. Before I'd noticed, I had also hung a baseball cap on the bag and this was marked with blacl.tar like substance. When I took the bag off and put it at my feetz the same black tar rubbed off on my trainers meaning my trainers and cap were also ruined.
Further more, I'd packed the LoungeFly backpack in a larger case to go on holiday - guess what - this case is also covered in the same black markings.

I contact LoungeFly to report this. While it had been several months since I bought the item, it was still brand new. If I'd changed my.mknd and wanted an exchange or refund I could fully understand LoungeFly not entertaining the request. But this is a faulty product that cannot be used without ruining everything it touches, which has caused about £150 worth of damage to other property.

LoungeFlys respeonse was they would give 20% off my next purchase. No offer of a refund, no offer to investigate the faulty product, not even a suggestion of compensation for all the damage caused.

Why on earth would I buy another product from this company when they sell faulty products that damage everything they touch. An absolutely ridiculous suggestion and a demonstration of how little LoungeFly care about the quality of their products or service provided to customers.

Absolute joke and an utter disgrace. DO NOT BUY FROM THE COMPANY UNDER ANY CIRCUMSTANCES

To really put this into perspective, we bought the item through a third party seller. It's a genuine item, just bought through another retailer. While LoungeFly are not prepared to take any action, the third party retailer, who bear no fault at all, have agreed to provide a full refund.

That's how customer service should work.

I ordered four Loungefly items, and unfortunately three of the four arrived with defects. To make matters worse, one item was missing from the order entirely.

When I contacted customer support, I was asked to provide numerous photographs, particularly of the outer packaging. This gave the impression they were more interested in pursuing a courier claim than addressing the actual issue.

I am still awaiting a reply back. The individual they were for, wont have a birthday present on time now. Disgusting.

The problem was not shipping damage—it was poor quality control and cheap chinese materials. The defects should have been identified before the items were dispatched. Based on my experience, it appears the products are not being adequately checked prior to shipment, which is disappointing given the premium prices these items command.

Appalling customer service. 24 weeks I’ve been waiting for a missing accessory from a pop yourself figure (£40) that was a Christmas present for my son. 24 weeks of exchanged emails, stalling me with false promises, and downright lies!
Do not trust Funko pop or Loungefly!

We paid £140 for a pre order on April 13th- the item wasn't released yet but we foolishly thought over two months would be more than enough time to receive an update on when we could expect it.
Now June is almost here without so much as a broad window for a delivery.
On May 13th, the 30 Day Default Timeframe for delivery (as outlined in the government's Online and Distance Selling regulations) expired.
We have repeatedly reached out for an update, only to be told by HMV that they cannot offer us a date for delivery as Loungefly hasn't given them an update yet.
Considering Trading Standards at this point.

I ordered a high-end bag, and its main features (detachable backpack straps) were unusable due to clips that broke within the first two weeks.
I contacted customer service, which was absolutely no help at all, and since the bag was over 14 days in my use, there was nothing the company would do except "sorry for the inconvenience".
This bag was over a 100 euros worth. I recommend to avoid this company (and Funko too, while you're at it, they're the same company essentially).

I ordered a bag that is very popular right now. It is currently April and the bag is not going to ship for about 9 months. I found it at another store able to ship right now, so I wanted to cancel this one that is again...not going to ship for 9 months, so there's no reason they can't cancel it. I got a very curt, rude response that all pre-orders are sales final. So...apparently I can't even return it when I get it in close to a year? Ridiculous. If you absolutely have to have a Loungefly, buy it from a store that actually has reasonable customer service.

Betrugsmasche (gerade wenn man Angebote über Tiktok erhält), Bestellte Ware nicht erhalten, Geld wurde nicht zurück erstattet. Auf Emails wurde nicht geantwortet, (Anzeige wegen Betrug folgt)

Purchased a pricy adorable backpack and 9 months later it started falling apart with hardly any use at all. It was carefully stored as it was an adorable thing i wanted to keep extra careful of it. It started peeling in several places. Contacted customer service and since I didn't let them no within 30 days they refused to do anything about it. Horrible product horrible customer service. I'd rather pay more and but a quality product from another company that stands behind their products

Ordered a backpack and wallet without realising my partner had already got it so started trying to organize a return. This took over a month due to slow and incompetent responses from their customer service. I have now been chasing them regularly for another month as despite seeing proof of delivery of my return I've had no communication and no refund and I'm still £120 out of pocket. AVOID AVOID AVOID

Edited to add. As a recent last resort, politely hassling their social media team elicited a response within 24 hours and managed to sort me out. It's disappointing however that this is what's necessary to get customer services to take any action.

atrocious customer service

I ordered on the 4th of january - but i decided that i would like to change my mind and refund it as i didn't know it wasn't the official website (silly me). Little did i know, my account didnt "exist" with the email i registered with when creating an account and my order number was hidden deep in my spam emails... I emailed them about this 3 times. The support email gave the same response each time and never responded again. By the time i DID find and give them my order number they never responded or gave me a refund. At one point, I had myself questioning the websites legitimacy and almost filed it to be a scam site - in which i may as well do after typing this review!

I never had a problem,till I made the biggest mistake of ordering pre order. I was did receive 4 items that were not pre oder which I did receive. My pre oder were on hold till 10/17/25 which would be released I've sent multiple emails horrible customer service, pretty much I lost my merchandise and they keep saying that merchandise was sent my order on my account says merchandise not shipped? I will never ever order from them ever again. Bad service in general. I honestly don't recommend to shop,shop at your own risk. Horrible!!!!!!!!

Have brought from here before and had no problems until recently when I ordered around 2 weeks ish before Christmas just after Black Friday, only to have the parcel stuck on waiting to be sent to courier for 3 weeks now, I know it’s the Christmas period but I’ve had no communication at all, the date for delivery date changed from 23rd December to “ parcel is on its way” no reply when sending emails and getting a bot replies when putting in a complaint. Had to get my bank to do a refund as it’s coming to the start of being 4 weeks no communication, no parcel , no update. Not sure what is happening with this website.

The parcel arrived damaged from Funko Europe, and I sent a picture of the box on the day it arrived. 2 weeks later, I received an email back from their support asking me to take 360-degree photos of the box that arrived damaged.....Do they expect me to go find the box in the landfill?

4 emails and numerous attempts at trying to communicate to customer service through the completely useless AI bot on their website. Ordered 3 items 6 weeks ago, the money has been taken but no items received. Order number GBR20532328 incase they do actually have any humans working in customer service at this fraud of a company.

NEVER BUYING FROM THESE GUYS AGAIN
I ordered the large Dungeons and Dragons backpack and the money didn't leave my bank account but was telling me the order was being processed. I tried to get in contact THREE DIFFERENT TIMES and every time I was given a Support request number and ignored.
I gave up and ordered from BoxLunch instead and it's getting here quicker than the actual company website.
Today I got an email saying the label was created, then the money was taken out, but I cant even contact anyone to cancel the order because emails don't get answered, and they don't have a number to call.

Disgraceful company, shows item was delivered and it never was, sent five E-Mails to them, no response, now having to charge back on my credit card. Disgraceful company... avoid !!!!

Absolutely shocking. Order a loungefly bag on 22nd November. 30th November it stated that it had been received. Tracking has not updated since. I work in courier world and can see this has never been dispatched from themselves. I have emailed three times, I have instagram message them 3 times. I have twitter and I have called twice leaving voicemails over past week and not once has someone come back to me. I would advise not ordering from loungefly Uk as service is shocking. I have now gone through my card company to get refunded and have ordered the goods else where. Never again will I use this website!