Loungefly Reviews 

The item never arrived but I had no issue recieving a refund so all is good. I had no issues contacting support either.

Purchasers should know that LoungeFly offers no warranty, provides no customer service in the event of a problem with their products, and will not address any product quality issues. The zipper on my knapsack broke after a month and here was their reply: "we do not currently offer a warranty on our products and are not able to exchange or replace items". Their suggestions were to have the zipper repaired at my own expense ($200) or return it to the retailer, which was not an option. Frustrating and irresponsible.

I bought a limited edition bag from loungefly and the seams ripped within 2 months of using this purse. I messaged them requesting a refund with pictures of the bag, tags, and receipt and they did nothing. I spent $100 on this bag and I was disappointed with the poor quality. I’m a loyal customer but now I’m not sure I want to purchase things from them anymore.

Buyer beware! My husband purchased a special edition 50th Anniversary Disney backpack for me. I loved it and was so excited! I am extra cautious with it knowing it is a special edition. I was really upset when I noticed the straps cracked and are tearing away. When I contacted the manufacturer, they said they do not give a warranty even though it is obviously poor quality. $100 out the window! I won't be buying anytjing else from them!

I ordered 3 Sgt. Pepper's bags on Cyber Monday of last year. Not only did they not show up until this year, but the thread trim is in rough shape and already fraying, and the bags arrived looking squished. Not worth the money or the hype.

I purchased a Loungefly bag which isn’t cheap! The strap has broken within a month so I contacted lounge fly and basically it’s tough luck! Their bags are not fit for purpose.

I ordered an item during their Black Friday sale in November. It was meant to be a Christmas present, but it didn’t arrive until AFTER Christmas.

I contacted customer service but only received a generic email in return. I finally received a more direct response to my message on January 1st (AFTER Christmas.) The email said I had to contact them for a refund within seven days of delivery, but the response from the company came days AFTER delivery. So I didn’t even have the courtesy of that full week to return the product.

On January 13th, the company sent out a mass email apologizing for issues with holiday orders. (So it was a widespread problem, apparently.) But I won’t be buying from this company again, thanks.

This is unacceptable. My package was just delivered. I told you in my previous message that we celebrate our Yule on December 21st. I got to sit there and watch everyone else open presents while I had nothing. Your ridiculous message saying I can get 15% off a future order isn't good enough. I don't think I want to do business with you anymore, cute bags or not. Screw you Loungefly. Screw you. Your customer service is terrible. The last couple of times I've ordered with you I've had this problem. Should have learned it the last time. I'll be posting on social media. Thanks for a terrible holiday, despite the fact that I ordered a month ahead you didn't even SHIP until December 24th!

Unsincerely not yours,
Amy

Placed an order. Took weeks to fulfill. Would not cancel the order after such a long delay in shipment, because “fulfillment begins immediately” but somehow also takes weeks. Asked to return the items after they finally arrived, waited several days to get a response that I would get a label in a week. Waited two weeks, no label and no response. Filed a claim with PayPal and still no response. Their product has been sitting in a box ready to return for weeks now, and I cannot get a label or return authorization to send it back. I complied fully with their utterly ridiculous 7 day return policy, but after weeks and weeks of waiting I cannot get anyone to respond. Unacceptable.

AMAZING!

I have ordered with them for the first time.
I ordered a Loungefly bag. Shipping was quick and easy, and everything arrived perfectly!

I am in love with my new bag!

I ordered two items almost a month ago. They only shipped one and will not reply to emails asking where my other item is. Customer service is basically non existent. You cannot phone them. So now it seems I’ve just lost $50.

They sent 4 damaged items.
I have been trying to contact with their customer service for a week.
Never answer!
I have never know this kind of shop!!