Loungefly Reviews 

Buongiorno, fatto ordine di Funko pop al 7/01/25, ad oggi 5/02/25 non ho ricevuto nulla. Continuo a mandare mail per chiedere informazioni,tolto la prima volta che hanno risposto di attendere pazientemente ( il 22/01/25) ad oggi 5 02 25 non ho ricevuto nulla

I ordered 2 hoodies on dec 13. They “shipped” on Dec 16. But the tracking as of Jan 2nd STILL says “UPS has not received the package”. I filed a report with customer service on Dec. 20th and haven’t heard anything yet. I also messaged them on TikTok and instagram. I tried to file a claim with UPS but was told I needed to go through loungefly. I tried to do a claim through Afterpay, which I stupidly used, and they said there is not enough info to file a claim because I have not been able to get a response from loungefly. I am out $120 and I’m LIVID. Never ordering from them again.

I never received the lizzie mcguire mini backpack that I ordered in pre-order, according to them they sent it and only created a label but UPS never received the package. To this day it still has the same information that UPS does not have the package to give me an estimated delivery date. According to a loungefly employee, she tells me that they sent me a replacement since according to them the package was lost. Oh yeah right!! I never received the new replacement order number nor the new tracking number, which led me to a very strong dispute against them and their customer service and even a claim with my bank against funko LLC, they were not left to give me a full refund of my money. I advise you to buy from amazon, hot topic or box lunch because this company has no professional ethics, they are irresponsible and scammers.

If I could rate a 1/2 star, I would. This company doesn't even deserve 1 whole star. I pre-ordered the Lizzy McGuire backpack for my wife when they gave the option. My order was placed on November 21st. The pre-order "guaranteed ship date" was December 4th. Well, when December 4th came around, my order still did not ship. So I tried calling Loungefly, but guess what? They don't have a customer support phone number. They request you email them, BUT ONLY ONCE, which takes almost 3 weeks to get a response. Long story short, I didn't get an answer until December 12th when my order shipped, A WEEK AFTER PROMISED. I just received my order and they have the nerve to ask me to rate their customer service. So here it is. You get 1/2 a star. This was the most irritating and stressful buying experience I have ever had with any store. Overall, HORRIBLE experience! I will absolutely NOT buy anything from them again.

I purchased the The Nightmare Before Christmas Exclusive Mayor Spinning Head Figural Crossbody Bag during their Black Friday Sale on the 23rd. Then on the 27th the price changed again as part of the sale, which I had no idea would happen. I contacted support to see if they would honor a price match since I had ordered during the exact same sale in which the prices had changed. I was told that they do not price match. This left me feeling very annoyed. Then the bag came in today (Dec 2nd) and I noticed it has scratches on the plastic window (they are on the outer part). On the inner part there seems to be some sort of smudges which one cannot access to clean off. Overall this has been a very unpleasant experience. The item is out of stock so I don't think I'll get a replacement, and if I'm given a refund, I'll have to look for another gift. I am currently unsure if I'll purchase from this company again.

I've purchased 3 Loungefly items, and every single one, the zip has bust in the first couple of times using the item.
I've got 2 mini backpacks and a wallet.
For the price, you would think the products would be better quality.
I don't have this issue with bags from other makes.

I ordered a hoodie and a tote bag but they charged me tax on both! In NJ, there’s no sales tax on clothes! Emailed them for 4 weeks but they ignored my emails until I ‘threatened’ to take the matter to somewhere else! They finally replied and said they won’t refund the wrongly charged sales tax but will allow me to return the item for free! I even said I will accept credits for future purchases! No more! First of all I want the item! Second and most importantly, I am not going to put myself through their customer service again! I wanted to give zero star but wasn’t able to!

Horrible. Took forever to ship. And then there was a problem. They have NO customer service. They email you with trivia, and you have no way to respond. If you have a problem with your very expensive order, they won’t solve it. They’ll ignore you until you go away.

- Took ages upon ages to ship, even though their website said otherwise.

- couldn't ship the entire order.
Should be possible to have control over stock in these ages.

- Didn't recieve an update that they parcel was shipped even though i was promised otherwise. Only ever got a confirmation and partial refund notice.

- Customer service didn't respond in timely manner and when they did it seemed non caring and auto generated.

- Must have been using the slowest method ever to ship the goods.

- I Didn't recieve the parcel. It says delivered, but the package might have been stolen or lost. Didn't recieve the usual photo of the parcel either by postnord.
If i had recived the tracking number, i could have made so that i was home.
Funko says it was delivered, and won't take responsibility, so the money and/product is lost.

- Aggressive advertising/Spam

- My first experience shopping with them, wasn't i happy one either.
But that time the order actually arrived.

All in all a cold and unwelcome experience. I have never experienced the likelihood from any other company.
I have not only lost faith in the webstore, but also Funko/Loungefly as a brand and won't be purchasing any products from any retailer.

I mean... They sell cutesy stuff and all, but for that price even during sale, you'll be better off.

Der Minnie Maus - Disney100 Celebration Kollektion - Minirucksack fällt komplett auseinander. Lounglefly bzw. Funko sieht sich nicht zuständig, sondern verweist auf den Händler vor Ort.
Da ich den Rucksack im Urlaub gekauft habe, kann ich ihn logischerweise nicht zurückgeben.

Ordered items from their website, they sent me the wrong items. I email visionner support and they replied by saying as soon i as I ship the order back to them I will get my refund. Well I did just that shipped back all their things new still with tags never used and 3 weeks after they still haven’t refunded me my 300$ and thru now ignore all my messages!

Bought a bag for over 90 dollars. Took them several days to ship, fine. Measurements of the bag on the website were incorrect by about a foot, okay. I received the bag and it is new with tags, but stained on the front and has printing errors. No response at all from customer service. I wish I had read the reviews here first.

Got the wrong product and the company has no number to contact or even a chat option to talk to someone in the moment. Only communication via email. For a company that charges 50+ dollars a bag that is unacceptable.

Never ordered from them, I always bought in store. They DID take 5 days to ship it!!!!! They created the label but it got to the delivering service days later!!!!!

I purchased 2 of the harey potter house bads with the chain strap on November of 2023. My daughter carried hers 3 times in January and the link that connects the chain to the bag fell apart. I just started carrying mine and the same exact thing happened. Unable to get a return, repair or replacement so now I'm out $180.

Mi sono trovata malissimo. Ho fatto un ordine a inizio giugno. Siamo a fine giugno e ancora non mi è arrivato nua.
Il customer service se ne frega totalmente.
Non ci comprerò più.

Horrible customer service. The price of an item dropped just a couple hours after I placed the order. They would not adjust it and told me I could return the item but would have to pay for return shipping plus the cost of original shipping would be deducted from the refund. They messages were rude and no effort was made to do anything for the customer such as offer a coupon etc. I will never use loungefly etc again. Worst customer service and it's not like the loungefly items are cheap.

You can’t reach anyone by phone and no one from customer service answers your emails. The phone numbers are just outgoing messages with no way to reach a human or leave a message. If I knew this company was this was difficult to reach I would not have ordered.

I ordered a Rainbow Brite tote bag for $35 on Backstage Merch/Fanatics and it was shipped and delivered the very next day. I started to order through that site again because they have a lot of Loungefly bags and accessories on their site and they ship it the next day. Delivery is so awesome so thought it was a scam but I got my package very quickly ordering from Backstage Merch/Fanatics.

I should have ordered from the same site because Loungefly not only took 4 days to ship, I should get the package 10 days later according to UPS. Loungefly sells for $80 a mini bag and Backstage will have $60 mini bag sales and they ship free and they treat you like you should be treated after buying expensive bags. I ordered on a Wednesday and it was shipped Monday and I am said to get it Friday.

I hope the quality of the bag is worth the price. I only noticed Loungefly because of the Rainbow Brite collection. I won’t order from Loungefly again based on their shipping delays.

Bought a loungefly Disney bag via Amazon. On the first use, the zip completely stops working which is a bit of a nightmare when in Disneyland.

Contacted loungefly and they will do absolutely nothing. So disappointing from such a big company when their prices are absolutely astronomical.