Lambert Smith Hampton Residential Reviews 

Have recently moved house and had overlooked a payment to LSH. I contacted them this morning and spoke to Sophie Drury at the Hull office. She was so helpful and understanding and was able to sort out my outstanding bill and was so kind and reassuring to me. Great service and happy everything is now back on track.

Sian, was hugely helpful and quick to respond to a key request regarding my property. Highly professional!

Prompt and professional service, thanks

Thank you Sian for your prompt reply. I appreciate your help with the new portal.

Very efficient.

Mollie our building manager and Maddie from the Cosec dept have been so helpful with my apartment sale.
They are lovely, very professional and most importantly kind and caring. A huge asset to their company!
Thank you.

Kirsty is always great, really speedy and comprehensive reply’s - thanks Kirsty!

Kirsty was very professional and prompt in dealing with my problem which was sorted within minutes.

All staff have been fantastic — nothing is ever too much trouble for them . Thank you for your ongoing support and guidance.

I spoke to Kirsty Hamer today on the phone who was professional and helpful and was able to deal with my query quickly.

The customer service is amazing snd helpful , they sort it out my issue very quick. Thanks

Kirsty Hamer was quick to respond to a query, saving anxiety.

After trying a couple of times to resolve a query Josh Allison helped me out quickly and professionally. Thanks Josh.

I recently had a query regarding an overpayment. Kirsty Hamer got to the bottom of the problem, quickly and efficiently, and I received my refund. Kirsty kept me informed of the progress, and I was very pleased with the customer service I received.

Asked for information that i needed to sell a property and th e response was very quick and also helpful assisting with things that i didnt understand, thanks to the knowledge from Kirsty Hamer

After two email enquiries, a registered letter (all sent from Australia) I have finally found someone at LSHResi
to help me, the initial enquiry was later December, 2025, now it is March, 2026. Thankyou Aimee for your speedy reply (only reply) and passing my query to your credit control, unfortunately they have yet to reply and answer my question.
The question being, is there any Ground Rent owing on my apartment in London? Such an easy answer, yes or no, yet so hard for someone to contact me with that answer.
Thankyou Aimee for your great customer service.
Just hope someone in LSH Resi has the same attitude to the job and answer me.

Sian was really helpful with everything that we needed help with.

Can recommend

Aimee was supportive and detailed in her delivery of my request. Even confirming SLAs for communications for my litigator. Thank you and I appreciate you

I have recently moved into my property and have been having issues with getting my service charge set up- Tracy Revell has been super helpful and helped me get it sorted! Thank you !!

I made an enquiry last night and was passed through to Naomi this morning. Very prompt responses, super kind and helpful and had my case wrapped up in a matter of minutes. Thank you very much