Lambert Smith Hampton Residential Reviews 

Philip Rabone was extremely helpful in setting up my account on lsh residential

Dealt with efficiently and professionally by Abbi
How customer service should be

Siobhan McGuigan takes the time to understand any problems as they present and is quick to resolve them. She takes customer satisfaction seriously and aims to ensure you are heard. She ensures any issues concerning residents safety such as previous tenants leaving hazardous items outside and the impact this has on long term owners seriously. She swiftly takes steps to resolve these matters and communicates well. No complaints here. I am left feeling supported and like LSH cares. The reported issue was resolved in 24 hours!

No contact from LSH regarding registering on the new residents portal, because my email address had not been copied from the old portal.
When I contacted LSH asking for news and access to the new portal I received a reply from Abbi Sharp the same day - she set up my account and gave me the URL link to the new portal. It all worked well. Excellent service.
Pity the rest of LSH are not as responsive.

Timely efficient response from Abbi Sharp to my email over the Easter bank holiday weekend. Abbi provided good concise understandable information to my query
Thank you

Awful company. They have rude, obnoxious staff and the only department that seems to be proactive is credit control when they want to harass you for payment or make up admin charges. If you have to ring them expect to be on hold for a while and when they do answer expect them to talk down to you as if you have an intimate knowledge of property management as they claim to - should have written down the name of the woman that answered when I rung up to organise payment.

They’ve just changed to MyLSHR which is an untested disaster. Had to message support and got a reply nearly 2 weeks later with an account manually created because you couldn’t sign up yourself. Possibly a good thing they are finally coming into the 21st century (if it worked) but paying them was previously difficult and they did almost everything by untracked post so you couldn’t be sure you got everything.

Normal statement that was due on 1st April finally arrived on 15th April in MyLSHR, tried to make payment and got ERROR: 5080 - Form transaction registration failed. Dwellant was better other than it couldn’t deal with balances in credit…

Pretty sure they know most people don’t have the luxury of changing property manager so they can get away with this kind of behaviour. I would be getting as far away from them as possible if I could.

I left a review because you asked me to in your very late reply to my support query - or I probably wouldn’t have bothered. This is a true and recent experience.

Update - I spoke to Tatiana today after getting lumbered with credit control again and they provided her number. She explained what has been going on and it seems to be resolved for now, with payment made and balance at zero. MyLSHR is still a buggy mess and not fit for public use.

This company continues to hit new lows. After delaying sending out our 2026 service charge requests by 3 months, we have just found out that they have gone up over 75% from last year, and over 800% since purchase in 2019. Fees include things like over £250k for “24 hour concierge” that is never there, 50k for “landscaping” a 1x3 meter plot of soil, and a small fortune repairing and re furnishing council/LA owned flats that are being destroyed on a regular basis.

They have refused to provide the summary of charges for this year’s service charge request, for obvious reasons.

This company is absolutely evil. Please do not purchase or rent any property which they maintain. The flats in our building have been devalued by 50% or more because of the disgusting mismanagement of this company. They destroy lives, and are happy to do so.

After a frustrating couple of attempts at logging in to the LSH Portal Abbi Sharp was very helpful in getting us logged on.
Good to speak to a cheerful helpful competent person

I had to wait months for solicitors to sort notice of transfer, during that time I kept in touch with Niaomi. I kept in touch for peace of mind on the fact I was ready to pay the monthly bills and was not trying to ignore the fact it wasn’t sorted. Niaomi kept in touch with the me several times across the months and calmed my nerves around the worry of not paying it. She ensured I was okay, and doing the right thing putting some money aside monthly. I could not thank her enough for making me feel a lot better in my mind on the matter. A really big help and I’m truly grateful

Having received an account statement requesting a payment of £620+ (with an accompanying threat of a further £150 charge), I contacted LSH and was advised to talk to Katie Smithies. She kindly explained the details behind the statement - future DD payments had not been taken into account. She recalculated the correct amount which I settled immediately. I received a duplicate of the original statement a few days later and contacted Katie again. She reassured me and forwarded a copy of an up to date transaction account. She resolved the query in a very polite and reassuring way.

As I am deaf , I couldn’t do the new online portal . So I phone using relay assist for deaf people. And Philip rabone sent me email so I can set it up. Which he did so I so grateful for his help. So I can use it for paying my bills thanks Anne cartlidge flat 2. Valley heights st5 3fb

Abbi Sharp resolved an issue I had setting up a new MyLHR account. She advised me as soon as she had put the resolution in place, and was very helpful in getting the problem sorted.

LSH Residential have always been quick to respond and dealt with any issues I’ve had. Overall they have been great with a big thanks to Philip Rabone who recently assisted in sorting out a new online account.

Had a few adminstration issues and queries.

Didn't have to wait too long for call pickup.
Greeted with a very pleasant lady (Sophie) who resolved my first issue within five minutes.

Later that morning I emailed requesting other documents I needed.

Again Sophie responded within 30 mins and provided me with all the requested information.

Brilliant service from the admin side.

Thankyou

D

The actual company generally runs fine but like everyone they are updating madly to new & fancy systems which clearly haven't been tested properly so customers are just going round in circles trying to fathom it all ! That said the helpline staff are delightful and helpful- can't be faulted

Today I received a letter from LSH saying I had not paid my annual service charge and if I did not pay right away and another reminder was needed I would be charged a further £150.00 administration charge. To say the least I am not impressed as I paid the service charge mid December 2025.
I called and was asked to provide evidence of the payment which I duly provided.
Kirsty Hamer from the credit control department has dealt efficiently and quickly with this issue and confirmed that LSH in fact did receive my payment in December and my account does have a zero balance.
No explanation or apology given?

I spoke to Katie Smithies today, she was extremely helpful when I called with a payment query. She was very patient, polite & friendly

Thank you Abbi for helping me sort out access to the new portal. Great customer service and response rate

Thanks Kirsty Hamer. I made a silly error but instead of it becoming an issue Kirsty resolved it for me very promptly with good communication and sorted my mistake out for me - top notch service and I am very appreciative to have had her help.

I am not sure whether the reviews that I am reading on LSH website are genuine or not. But I am, and I think this is the only place where the Management may give notice to my frustration with their company. After 5 months of me moving out of my previous house where LHS is the management agent of the communal area, the credit control team is still writing to me demanding that I should opt in for email communication so they can deliver my service charge this way. I have notified this company several times via various means (through my solicitor, my emails and telephone conversation to them, in particular, to the credit control) asking them to consult with their conveyancing team for the status of my property and update their record accordingly. I asked them to confirm to me the action they have taken to remedy this but I heard nothing from them. I continued to receive invoice or letter from them. Worse so, the letters that they are sending are so patronising using the word "demand". There is no professionalism at all in their communication that made me feel valued as a customer. At one point, I asked to speak to the boss to air my concern but nobody dared to call me. This just showed lack of respect, demeanour and professionalism from the staff working for the company and how inefficient the company is in general! There doesn't seem to be a communication taking place between their conveyancing team and the credit control team to update their customers' record. I heard from other former neighbours that they had the same experienced so nothing has surprised them. No word to express how disappointing I am in dealing with this company and I am very pleased to be out of the estate where they manage so they can not continue to bully me forever, although they are still trying!