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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great customer service, particularly from Mel, when my order was delivered to the wrong address. I contacted Aramex - the delivery service with photos of my front entry (where the parcel was suppo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great products and wonderful customer service. I had an issue with one of my spray bottles and Isabel from customer service was able to help me quickly and efficiently. I use the complete range from... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Was gifted these by my mum who couldn’t get them to work. I truly don’t know how they are still getting sales on these. I really wanted to love them so have tried MANY times to make it work but ea... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I love the environment friendly dissolving cleaning solution for my appliances. They work effectively and efficiently. Love how the toilet looked so clean after the sheet dissolved and became sudsy. T... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Leverancier van schoonmaakproducten
  2. Woonwinkel

Geschreven door het bedrijf

Lucent Globe was founded by Brodie & Roger with a simple yet powerful goal: to offer Australians products that are both eco-friendly and of the highest quality. As identical twin brothers from the Gold Coast, our love for our community and the environment runs deep. We knew we couldn’t solve the world’s pollution crisis overnight, but we believed in starting small, with something used in everyday life, a product contributing to plastic waste. From this we designed the worlds first dishwashing sheet! These values drive us to innovate and create solutions that are not only effective and affordable but also designed with minimal environmental impact. At Lucent Globe, we’re committed to making a real difference by creating alternative products that help reduce plastic waste, are effective while being kind to the planet. We also believe that sustainability should be affordable and accessible to everyone!


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

472 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 35% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 5 van de 5 sterren

I really love this product

I really love this product, because the laundry detergent is no mess! Easy to throw in the wash, great smell and cleans well!

It's helps save the planet by not using those plastic detergent bottles! Small enough to put anywhere and not take up so much space. It looks like a dryer sheets! But they dissolve perfectly in the wash.

I definitely recommend! They even have them for the dishwasher or you can use them to wash in the sink!They also have one for your toilets and makes the toilets smell fresh all week!

I definitely will keep buying this brand how it helps save the planet from unnecessary plastics being thrown away but also for its convenience! Easy to bring with you on the go if your camping or traveling!

25 maart 2026
Review zonder uitnodiging
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Antwoord van Lucent Globe

Thank you so much for this amazing review.

We love hearing how much you’re enjoying the convenience, scent, and eco benefits, it’s exactly what we set out to create!

It means so much to have your support, especially knowing you’ll be taking them on your travels too!

Beoordeeld met 5 van de 5 sterren

What a wonderful Aussie business

What a wonderful Aussie business. I was going to deduct a star originally because I had ordered 3 packs of laundry sheets and only received 2. I emailed but after not receiving a reply for nearly 2 weeks, I sent a follow up email. The lovely Isabel responded to my email with sincere apologies and rectified the issue by having the 3rd box sent promptly. The best business is the one who will acknowledge an issue and fix it without hesitation. The customer service is great. The product is great. The only downside is, the delicious scent of the sheets do not transfer to the clothes.
Thanks Isabel.

21 maart 2026
Review zonder uitnodiging
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Antwoord van Lucent Globe

Thank you so much for your thoughtful review!

We really appreciate your patience and are so glad we could get everything sorted for you in the end. It means a lot to hear your kind words about our customer service!

Beoordeeld met 5 van de 5 sterren

I have really enjoyed my experience…

I have really enjoyed my experience with Lucent Globe and their products!

16 maart 2026
Review zonder uitnodiging
Logo Lucent Globe

Antwoord van Lucent Globe

Thank you so much for your lovely feedback.

We’re so glad to hear you’ve enjoyed your experience with us, it really means a lot!

Beoordeeld met 5 van de 5 sterren

Smells amazing

Smells amazing, used it got my laundry and I love how convenient it is to throw them in the wash

11 maart 2026
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Antwoord van Lucent Globe

Thank you so much!
We’re so happy you’re loving the scent and how easy they are to use, that’s exactly what we’re all about.

Beoordeeld met 5 van de 5 sterren

Love my Lucent Globe products!

Love my Lucent Globe products!! Stella was amazing with a prompt reply to my enquiry and resolved the issue I had with my order. Will definitely continue to order more products in the future.

25 maart 2026
Review zonder uitnodiging
Logo Lucent Globe

Antwoord van Lucent Globe

We’re so glad Stella was able to help and get everything sorted for you! It means a lot to hear you’ll be ordering again, we truly appreciate your support.

Beoordeeld met 5 van de 5 sterren

Very pleased

I was so surprised with the laundry detergent sheet. I was skeptical that it wouldn’t smell pleasant or have a smell at all. I’m one of those that enjoy having clean smelling laundry and I was pleasantly surprised at the soft, clean scent!!! The laundry were very clean too! Very pleased with the product!!!

25 maart 2026
Review zonder uitnodiging
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Antwoord van Lucent Globe

We really appreciate your support!
We’re so glad we could pleasantly surprise you, that soft, clean scent is exactly what we aim for! Amazing to hear your laundry came out so fresh and clean too.

Beoordeeld met 5 van de 5 sterren

Love their products

Love their products, smarter in every way, easier, saves space, better for my family and the planet without toxic chemicals. This was the easiest way for me to swap out everyday plastic/waste/chemicals from our home, I'm a customer for life :)

25 maart 2026
Review zonder uitnodiging
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Antwoord van Lucent Globe

Thank you so much for your amazing review, this truly means the world to us.

We’re so happy to hear the switch has been an easy one for you and your family, and that it’s making a positive impact. Support like yours is what keeps us going!

Beoordeeld met 5 van de 5 sterren

Trustworthy company really trying to…

Trustworthy company really trying to create a toxic free environment inside and outside our homes. This is really aligns with my priorities. Although some items were missing from my order, I was confident the team would get back to me and solve the issue.
They even reply in weekends and to my question on IG.

22 maart 2026
Review zonder uitnodiging
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Antwoord van Lucent Globe

Thank you so much for your kind words, it truly means a lot to us.

We’re so glad to hear that our values resonate with you and that you had a positive experience with our team. We always aim to be as responsive and supportive as possible, so it’s great to know that came through, even over the weekend!

Beoordeeld met 1 van de 5 sterren

Rubbish products

Rubbish products. Beware of the preselected extras at checkout. No better than scammers.

22 maart 2026
Review zonder uitnodiging
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Antwoord van Lucent Globe

Hi Eric,

We appreciate your feedback, we’re sorry for the frustration caused.

To clarify, shipping protection is automatically included at checkout, but it is completely optional and can be removed before completing your purchase. We understand this may not have been as clear as it should be, and we’re taking that on board.

I can see our team have refunded you the amount, please allow 2–5 business days for the funds to appear in your account.

Beoordeeld met 5 van de 5 sterren

Love their products

They were very helpful when my order was delayed. I love their products

13 maart 2026
Review zonder uitnodiging
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Antwoord van Lucent Globe

Thank you so much for your kind words! We're really glad we could help resolve the issue with your order and that you're loving the products. We truly appreciate your support of Lucent Globe!

Beoordeeld met 5 van de 5 sterren

Gemma from Lucent Globe was so helpful…

Gemma from Lucent Globe was so helpful getting our new address sorted for a recent order. It was easy and such a nice email to let me know.

23 maart 2026
Review zonder uitnodiging
Logo Lucent Globe

Antwoord van Lucent Globe

Thank you so much for your kind review! We're thrilled to hear Gemma was able to help get everything sorted smoothly for you. We’ll be sure to pass this on to her, she’ll really appreciate it. Thanks again for your support of Lucent Globe!

Beoordeeld met 5 van de 5 sterren

Great product and service

Great product and service. I recently had a small issue with an order, I sent an email asking for help. Next day I received a friendly reply from Gemma letting me know that she had sorted it out and true to her word it was fixed. Very happy purchaser here.

23 maart 2026
Review zonder uitnodiging
Logo Lucent Globe

Antwoord van Lucent Globe

Thank you so much for your kind review! We're thrilled to hear you’re happy with both the product and service. Gemma will be so pleased to know she could help resolve your issue quickly. We really appreciate your support and are so glad you had a great experience with Lucent Globe!

Beoordeeld met 5 van de 5 sterren

The best laundry products ever

I’ve tried a lot of laundry stuff, and these detergent sheets are actually really good. There are so many different scents to choose from, and they all smell fresh without being too strong. The scent lasts long too, my clothes still smell good even after a few days. They also clean really well, everything comes out fresh and properly clean with no hassle. I’ll definitely keep using these.

22 maart 2026
Review zonder uitnodiging
Logo Lucent Globe

Antwoord van Lucent Globe

Thank you so much for the amazing review! We're thrilled to hear you're loving the laundry sheets, especially the scents and how well they clean. It’s great to know they’re making your routine easier while still delivering fresh, long-lasting results. We really appreciate your support of Lucent Globe!

Beoordeeld met 5 van de 5 sterren

Great products and really helpful…

Great products and really helpful customer service

16 maart 2026
Review zonder uitnodiging
Logo Lucent Globe

Antwoord van Lucent Globe

We’re so glad you’re enjoying the products and had a great experience with our team, that means a lot to us! 😊

Beoordeeld met 5 van de 5 sterren

Super fast customer service

I made a mistake with my order and accidentally subscribed instead of a one off purchase. I emailed them, Stella immediately got back to me and adjusted my order. So fast, so easy and super friendly. I love their laundry sheets, I even take them traveling with me!!

18 maart 2026
Review zonder uitnodiging
Logo Lucent Globe

Antwoord van Lucent Globe

Thank you so much for your kind words 💚

We’re so glad Stella could jump in quickly and get everything sorted for you, that’s exactly the experience we aim to deliver! 😊

Love that you’re taking the sheets travelling with you too… once you start, there’s no going back! ✈️✨

Beoordeeld met 5 van de 5 sterren

Fabulous customer support x

I haven't even tried the products yet but if the customer service is anything to go by, then the products will be AMAZING. As was the customer service. Wonderful communication and the products were shipped very quickly. I am super happy! x

18 maart 2026
Review zonder uitnodiging
Logo Lucent Globe

Antwoord van Lucent Globe

Thank you so much for your lovely feedback 💚

We’re so glad you had a great experience with our team, and we love the confidence in the products already! 😄

Fingers crossed you love them just as much once you try them 🤞✨

Beoordeeld met 5 van de 5 sterren

Excellent customer service.

Excellent customer service.

14 maart 2026
Review zonder uitnodiging
Logo Lucent Globe

Antwoord van Lucent Globe

We’re so glad you had a great experience with our customer service, it means a lot to our team! 😊

Beoordeeld met 5 van de 5 sterren

Best cleaning products I have used

I love this company, support was instant. The smells are amazing. I have already ordered the essentials pack and then the 4 box 4 bonus box laundry pack. Will never buy my cleaning products from anyone else.

18 maart 2026
Review zonder uitnodiging
Logo Lucent Globe

Antwoord van Lucent Globe

Thank you so much for the incredible feedback 💚

We’re so happy to hear you’re loving the products (and the scents! 😍) and wow, going all in on the packs… we love to see it! 🙌

It also means a lot to hear our support made a difference, that’s exactly what we’re here for.

Beoordeeld met 5 van de 5 sterren

Great product

Great product, easy use and good wash results. So happy to no longer haul clothes wash detergent home in its huge, heavy plastic container any more. And the bonus:- an excellent, personal and responsive team - both for delivery and general service.

14 maart 2026
Review zonder uitnodiging
Logo Lucent Globe

Antwoord van Lucent Globe

Thank you so much for your amazing feedback 💚

We’re so glad you’re loving the results and made the switch away from bulky plastic bottles, that’s exactly why we created our sheets! 🙌

It also means a lot to hear your kind words about our team, we really pride ourselves on being there for our customers every step of the way 😊

Beoordeeld met 1 van de 5 sterren

Poor performance


I tried them immediately. I had a half load of washing do used 2 sheets. Once washing complete i was disappointed as my clothes just smelt were so I rehashed using another 2 sheets and again mu clothes just smelt wet. Given the amount I paid and all the hype and advertising for this product I think my expectations were too high.

17 maart 2026
Review zonder uitnodiging
Logo Lucent Globe

Antwoord van Lucent Globe

Hi Diane,

We’re really sorry to hear this was your experience, that’s definitely not what we want for our customers.

We’d love the chance to troubleshoot this with you and get things performing the way they should. If you could please reach out to us at review@lucentglobe.com, our team will be more than happy to help and run through a few tips with you.

Looking forward to helping you get the best results from your sheets

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