Lucky.me Reviews 65

Been waiting on Redemption still haven’t received it 1500! Too now all of a sudden it says the site is blocked and can’t reach there support nothing!! terrible experience so far

Trash. Absolutely trash. Go anywhere else.

Ive had fun playing the games and I am currently waiting on a $300 redemption to process. I dont know how long it will take but the bigger issue is that I won the grand jackpot in the community jackpot system they have and have not received it. Its been almost 3 days since winning it and I have nothing. The customer service team does respond quickly but they keep telling me its under review. I will update this review once eveything is processed to reflect that but until then, im not buying anymore coins. Its very frustrating to get a big win and not be able to even play with it.

Edit: I have received my bonus. It took almost a week but it did come through. Ive raised my review to 3 stars now. Once a redemption is processed and completed, I will update to 5 stars. The best thing so far has been the customer service team and their prompt responses

Edit #2 : my redemption was paid out. Ive had no further issues with this site aND the customer service is great. Id recommended playing here to anyone.

Closed my account after a 400 dollar redemption, it’s an absolute scam! Avoid!

Scam site, do not play. I won $1200, got verified and submitted a redemption. 7 days later I get an email saying they are closing my account and not processing my redemption on the basis that a bought a promotional package while having funds available to play (my pending redemption). Have emails to prove this, trust me not a standup site.

This is pretty sad. This isn't a legit company. They basically shut my account down for...

It is expressly forbidden to stack promotional coins in any way. Coins should be played immediately upon receipt and must be used within 24 hours of receipt. Any player found to be stacking coins to grow their balance will have their account closed and no outstanding redemption requests honored.
Minimum Redemption: 20 Sweepstakes Coins (gift cards, when available) / 100 Sweepstakes Coins (cash). The stacking of promotional coin packages (buying packages whilst already having a sufficient balance with which to play) in order to (at their discretion, I just started playing as a new user)..reach this minimum amount is expressly forbidden, and will result in all activity being void and the account closed with no refunds or redemptions being processed. (What!?) You can't win and get paid out. But you can lose.

The terms they used to shut down my account make absolutely no sense in the context of normal use. Yes, I signed in and collected the daily coins — that’s the entire point of a daily reward system, and nothing warns you that accepting the daily bonus might get your account closed. I didn’t “stack” anything; I claimed the daily when it appeared, played like any other user, bought a promotion, redeemed legitimately, bought again later, and ended up losing everything. There was never a balance anywhere near the minimum cash-out requirement, and I wasn’t saving or combining bonuses in any way. Their own system allowed every purchase and every redemption until they suddenly decided to void my account under vague terms that don’t even apply to what I did. If collecting a daily bonus and playing normally is enough to get you flagged, then the rules aren’t meant to protect fairness — they’re meant to give the company a reason to shut down accounts whenever they want. Legit sweepstakes casinos don’t punish players for using the features they provide, and the fact that this one does speaks for itself.

If a sweeps casino has to shut down accounts for completely normal play, they probably shouldn’t be operating at all. I collected the daily like anyone would, played through promotions exactly as intended, went to redeem. It didnt redeem for aome time, bought again, lost it, and had everything voided, and even lost everything on my 2nd purchases pack they advertised to me— yet they still closed my account under vague rules that don’t apply to what I did. If they can’t run a fair system without deleting accounts for basic use, that says everything about the platform.

Stacking coins(purchases and daily) to grow your balance is against TOS. So you might as well not even play...

Updating my review . Their support team did not rest until they got my redemption processed and they were so patient . Will definitely be going back to play with them just off the great customer support .

Use another casino. They have this random rule about "stacking" promotions so that they won't pay you out if you are below the $100 threshold and have to buy more GC. If you do buy more GC, they'll take all your money. The support is terrible, and literally any other casino will pay you out more reliably than these folks.

UPDATE: I did not bonus stack they are simply lying to not pay me. Once again I have been using sweeps casinos for months and I’m profiting, DO NOT USE THIS SITE. Notice how terrible their reviews are and they continue to steal money. They forfeited my $100.09 win because I "bonus stacked" lol I find that funny considering they allowed me to buy more SC so that’s completely on their site and has nothing to do with me. So many other good sites don’t do things like this, SpinBlitz, Mcluck, HelloMillions all amazing sites that give great deals and allow you to purchase as many bonuses as you want per day if they’re available. I have hit for thousands on those sites and that’s why they make money and run successfully. This site won’t last just all like the other bum sites scamming people, avoid this place like the plague.

I had a good time on lucky me
Found a couple games that seem to have worked for me so I'm in the +
I wish there was some community tables so everyone can see my win lol

redemption time was ok - 2.5 days
Not the fastest
But did what it said on the tin

I cashed out $5000 9 business days ago and still can’t get an answer about my redemption!

**update**
Finally got paid out and the customer service lady I spoke with was really nice! Not a scam but just a new site trying to get it together!

I havnt recieved my cash out at all but it says on the lucky me website that's its completed but I havnt recieved anything and I have contacted support and they give me the run around I have screen shots of it all this place is a scam

As of today I submitted a redemption for 1100 one for 2000 and one for 1400 on the 1st and I still have yet to get them in my account. They dont pay they steal your money. This is the worst casino I have ever been to. I literally play hundreds of casinos and I have never seen one take this long I am fully verified been verified and they refuse to send me my money. This is absolutely ridiculous. It has been. Almost 2 weeks. They steal your money don't play here

Turned my original deposit into $90, played everything through, then bought a $10 package and kept playing. A week later they canceled my withdrawal and closed my account for “stacking.” Never once saw or was warned about that rule. Apparently if you buy another package before hitting zero balance, they keep your winnings and refund only deposits. Not sure how anyone’s supposed to redeem unless you hit it big or deposit a large amount. Seems like if I had lost they more than willingly would have taken my money but because I won I was wrongly punished.

JUST CHECKED OUT A NEW SITE, AVOID UNLESS YOU LIKE TO LOSE.

They have fix there problems with pay out the redemption, I received my first redemption in 4 days.. there support team was the best i have ever dealt with.. don't worry about Lucky me not paying out, they have lots of games faster redemptions and excellent customer service..

Played a little on here. not much as cards have had issues here pretty regularly both for buying and redeeming. Was just banned and will post the ban message here.

"Please be informed that we have reviewed your requested Redemption, and unfortunately noticed a breach of our terms as per:
It is expressly forbidden to stack promotional coins in any way. Coins should be played immediately upon receipt and must be used within 24 hours of receipt. Any player found to be stacking coins to grow their balance will have their account closed and no outstanding redemption requests honored.
Minimum Redemption: 20 Sweepstakes Coins (gift cards, when available) / 100 Sweepstakes Coins (cash). The stacking of promotional coin packages (buying packages whilst already having a sufficient balance with which to play) in order to reach this minimum amount is expressly forbidden, and will result in all activity being void and the account closed with no refunds or redemptions being processed.
Subsequently we went ahead and closed the account, and voided all winnings as outlined in the terms above.

All purchases made will be refunded in full."

Not sure whether a small balance I had not played (one sale life happens) or a returned redemption being added back to balance was the cause. Either way not great taking someone's winnings. I am giving 3 stars since purchases were refunded so this site at least is not a complete scam, but still was stiffed some money as my winnings were more than purchases.

Edit: Upon further reflection situation was handled relatively fairly all things considered, still not a place I would recommend playing on though. Bumped from 3 to 4 stars.

Patience is key! I originally gave this a 1 star due to my redemptions taking 10 business days to be deposited. But after so many back and forths with support, I finally received them! Ive seen alot of comments and reviews about this being a scam, dont play, etc... Not the case. They do payout! Takes a long time but they pay. Support has always been available for me. Still a three star for how long it takes to redeem. If the get faster, I would definitely give it another star!

This place is a scam y'all! Stay away stay away!!!

Still waiting on my redemption and still says pending. It's only 119 and been awhile since I've started the process. Im fully verified pay me out or review will say a 1 Star review. keetoncak @gmail.com is the email my account is under