Can't recommend their pillows enough. We have the prestige bamboo pillow and it's the most comfortable pillow as you can adjust the comfort level. The company is so professional and their products are... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Finally a pillow case I can trust! Natural fibres and amazingly comfortable so I can sleep well knowing it’s better for my skin and hair
Bought the Luff Sleep Grey King Duvet Set and Grey King Fitted Sheet at Milton Keynes Costco today. The quality and fabric feel very soft and comfortable. Special thanks to Sambina, the promoter,... Toon meer
I was persuaded by the website to order the Pressure relief bamboo spring pillow, costing a lot more than I ever thought I would spend on a pillow. From the first night sleeping on it, I knew it was a... Toon meer
Bedrijfsgegevens
- Beddenwinkel
- ook in
- Bedwinkel
- Gezondheids- en schoonheidsartikelen winkel
- Matrassenwinkel
- Slaapkamermeubilair winkel
Over Luff
Geschreven door het bedrijf
Nothing matters more to us than your sleep. That's why Luff creates exceptional sleep products that have a positive impact on people and the planet. More breathable and softer than Egyptian cotton, our beautifully crafted bamboo pillows, UK-made mattresses and award-winning bedding help transform people's lives one sleep at a time.
Your Sleep | Your Health | Your Planet
Your Sleep | Your Health | Your Planet
Why customers choose Luff
Geschreven door het bedrijf
- It's time to: Luff Your Sleep, Your Health, Your Planet
- From mattresses and pillows to bedding, Luff is designed around comfort and improving your health, physically and mentally, with helpful UK customer care before and after your order.
200-night mattress trial
Experience Feeling the Luff in your own home risk free
Choosing a mattress online should feel safe. Luff mattresses include a 200-night home trial, so you can sleep on it properly before deciding.
Full trial, return, warranty and delivery terms apply and are shown on luffsleep.com.
It is time to invest in you.
Contactgegevens
4th Floor, EC3M 5JD, London, Verenigd Koninkrijk
- hello@luffsleep.co.uk
- luffsleep.com
4,6
Uitstekend
201 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Laura and Shaun were extremely helpful…
Laura and Shaun were extremely helpful when helping me choose my new luff bed and mattress and pillows from Sheffield costco, delivery was quick and stress free, excellent quality products and I have a great sleep in my new bed.
28 april 2026
Review zonder uitnodiging
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that both Laura and Shaun answered all of your product questions and showcased their knowledge to assist you in finding the right Prestige Mattress and bed frame.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
Saw Laura at Costco Derby and she…
Saw Laura at Costco Derby and she explained how the mattress and pillows are made and because of her knowledge we decided to buy one. It’s the best mattress we’ve ever bought and it has a 10 year warranty . A real bargain for the price
14 juni 2026
Review zonder uitnodiging
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that Laura answered all of your product questions and showcased her knowledge to assist you in finding the right Prestige Mattress and pillows
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
Is it bedtime yet?
Decided to spoil myself and get a Luff Prestige pillow. Really pleased I did! It is super soft and super easy to adjust the height for my side sleeping. Will also be easy to wash the outside cover down the track too. Wish I bought it sooner tbh! (is it bedtime yet?!)
22 juli 2026
Review zonder uitnodiging
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that you are enjoying our Prestige Adjustable Height Pillow and it is making such a positive difference to your sleep experience.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
Luff Stand Costco Sheffield
I went to the luff stand at costco Sheffield where I ment Laura.
She was so helpful and knowledgeable about the products.
I now have some lovely new bedding that feels amazing.
Thank you Laura.
18 juli 2026
Review zonder uitnodiging
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that Laura answered all of your product questions and showcased her knowledge to assist you in finding the right product.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
The best pillows I’ve ever used
I now have multiple Luff products and they are all excellent quality. My favourite has to be their pillows - we have two of the cooling type and they get fought over in our household! I won’t sleep on any other pillow now, and I have actually taken my pillow on nights away because other pillows don’t compare. I will be back for more!
20 juli 2026
Review zonder uitnodiging
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that you are enjoying our cooling pillows and it is making such a positive difference to your sleep experience.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
love the mayfair pillow
love the mayfair pillow, it helps keep me cool all night and it’s the perfect in between of firm and soft pillow and the perfect height.
16 juli 2026
Review zonder uitnodiging
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that you are enjoying both our Mayfair Cooling Gel Pillow and that it is making such a positive difference to your sleep experience.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
Luff products are top notch!
I luff Luff, their customer service is unmatched - the founder even called me personally to ask me how I was liking my Silverlining bedding (which is fantastic! it's super soft, very comfy, and breathable). I also got the Prestige Adjustable Height pillow with removable memory foam filling and it's the best because I can adjust it to my height, sleeping position, and feel.
19 juli 2026
Review zonder uitnodiging
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that you are enjoying both our Silver Lining® Bedding and Prestige Adjustable Height Pillow and that they are making such a positive difference to your sleep experience.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
British is best!
We have recently bought a mattress, pillows and pillow cases from Luff. The quality of the products are excellent and service and customer care from
Luff have been exceptional every step of the way; quick to respond, keen to help and personal. They have been a delight to deal with. Knowing the company is British is great; easily accessible, sustainable in transport ( and how they produce the products) and good for our economy.
No hesitation in recommending and would definitely use again.
6 juli 2026
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that you are enjoying your Prestige Mattress, Pillows and Pillow Cases and that they are making such a positive difference to your sleep experience.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
Good pillow maybe a little steep for the benefits seen
The bamboo honeycomb pillow was purchased along with a bamboo pillow case in hope it would help keep me cooler over these hot days as an asthmatic with eczema temperature regulation is key. The pillow is very comfortable but sadly I have not noticed any difference to that of my previous pillow which was significantly cheaper. Overall the pillow is good but for the money I cannot see any extra benefits for the price.
24 juni 2026
I am SO impressed with my pillow
I am SO impressed with my pillow. The cooling pad really does work and the pillow is really comfortable and is shaped brilliantly. Very impressed with Luff
1 juli 2026
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that you are enjoying our Mayfair Cooling Gel Pillow and that it is making such a positive difference to your sleep experience.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
I’ve bought so many pillows over the…
I’ve bought so many pillows over the past few years, from various stores/ suppliers, but still could not find ‘the one’, to help me sleep well. But then I was advised by a colleague to try pillows from Luff. I’ve been using them now for a few weeks and can honestly say I have never slept so well. I will be spreading the word about their quality and how they can aid restful sleep
9 juni 2026
Review zonder uitnodiging
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that you are enjoying your purchase and that you were happy with the whole experience.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
The Luxury Pillow
The Luxury Pillow
I picked up this pillow from the Luff Stand in Coventry Costco the other week.
It took a little getting used to at first, but after a week I was sleeping like a baby!
Such a good quality, well made product.Laura was also a delight!great customer service,keep up the good work!
26 juni 2026
Review zonder uitnodiging
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that Laura answered all of your product questions and showcased her knowledge to assist you in finding the right pillow.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
Luff mattress
I bought a new mattress from Costco Derby from Luff. It is great value for money sleeping really well. Customer service was great and Laura really knows her knowledge of the products
26 juni 2026
Review zonder uitnodiging
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that Laura answered all of your product questions and showcased her knowledge about our product range to assist you in finding the right mattress.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
Poor Quality mattress topper covers
I purchased a mattress topper and the first one the cover was damaged so I had to wait for over 7 months to get a replacement and now the cover the zip is broken it’s very poor quality for the price these cost I am more than disappointed as this is the second cover !
1 juli 2026
Review zonder uitnodiging
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
Firstly, please accept my sincere apologies for the frustration this has caused. This is my first week with the company, but I have reviewed the previous correspondence and can see that, following the original issue, we provided a 30% partial refund, sent complimentary fitted sheets and pillowcases, and arranged a replacement cover for your topper.
That said, I completely understand your disappointment that you have now encountered a further problem with the replacement cover. This is certainly not the experience we want our customers to have.
We would like to resolve this for you and can arrange another replacement cover. Please email us at hello@luffsleep.co.uk confirming your order details and current delivery address, and we will review everything and organise this as quickly as possible.
Thank you for your patience and understanding, and again, please accept our apologies for the inconvenience caused.
Laura was very helpful in Derby Costco
Laura was very helpful in Derby Costco. Anything she doesn't know about a 1000 thread count bamboo silk fitted sheet isn't worth knowing.
Very cool in this hot weather!
Thank you.
13 juli 2026
Review zonder uitnodiging
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that Laura answered all of your product questions and showcased her knowledge about our product range to assist you in finding the right bedding.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
Cool sheets…
The sheets I bought are really comfortable especially in this heatwave. They wash really well too.
18 juni 2026
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that you are enjoying our Organic Bamboo Bedding and that it is making such a positive difference to your sleep experience.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
Beware returns policy
Luff really should stop hassling unhappy customers for reviews good or bad. I've done several already so shall amalgamate into one.
I bought bamboo bedding after reading newspaper reviews band with the encouragement of 100-day trial. I started with two silk bamboo bedding sets and two silver lining fitted sheets.
I was soon on trust pilot complaining at the amount of non-recyclable plastic being used. Luff said this was demanded by one of her sellers.
Having laundered the sheets I soon realised how badly bamboo creases. While this doesn't matter so much on a fitted sheet it doesn't look great on pillowcases and duvets particularly when you can't iron them on hot. Clearly this was going to be a high maintenance product.
I didn't really feel the benefits other people feel so decided that I would return the unopened bedding set. Having tried a bamboo cotton mixture I have decided to return the used bedding set as well but keep the sheets.
Luff's daily sleep sanctuary email suggested that perhaps a pillow was the solution so once again bolstered by 100 day trial I decided to buy two. Being responsible I only opened one and struggled greatly over a number of nights to actually get it comfortable enough to sleep on let alone to wake up happy as it promised. By the time I did I'd removed so much of the stuffing I don't think it was giving any cooling benefit. Whilst the duvet cover seems to have two little structure I feel that the pillow cases have too much structure making them more difficult to get comfortable.
Only when I decided to contact Luff to arrange the return of items did I discover that return postage was not included. Although I can see that it does not say free returns it also does not say return posted at senders expense. I suggested that Luff make their website clearer and requested that they raise a complaint on that issue. They did send me part of their terms and conditions which no doubt everybody else reads in detail before making any purchases. They haven't responded to my request of a complaint. I expected a hundred day trial to be risk-free it's up to you to decide what you expect. I certainly would not have purchased the pillows had I known.
I have noted Luff's response and quote their returns policy below all they needed to do is say returns are at your expense. Saying we expect you to return the item is not clear. They have had some time to make this change but failed to do so. I have now raised a formal complaint to see if this prompts them to make the simple but necessary changes to their website.
Luff returns policy:
"We’re sure you’ll love everything with the Luff name on it but if, for whatever reason, you don’t get on with your purchase our friendly customer service will help you out, since most problems can be solved with a couple of simple tips. If you want to send it back just contact our customer service team within the 100-night trial period and we’ll give you the green light to return it for any reason.
Full refund
We know buying products online that you would usually feel in real life first can be scary. So not only have we made it easy to buy we also guarantee you’ll get your money back as soon as possible, if you decide what you bought isn't quite the right fit. We refund the full amount you paid, there’s no fees deducted for products that aren’t resellable or our delivery costs to you. The only thing we ask is that you send the product back to us and as soon as it is received we will issue a full refund"
15 juni 2026
Antwoord van Luff
Thank you for taking the time to share your feedback.
We're genuinely sorry that our products weren't the right fit for you. We understand that everyone's sleep preferences are different, which is exactly why we offer our 100-night sleep trial.
We appreciate your comments regarding return postage. While our returns policy does state that customers are responsible for return shipping, we're sorry you felt this wasn't clear enough during your purchasing journey. We've taken your feedback on board and are reviewing how we communicate this to ensure it's as clear as possible.
Throughout our correspondence, our team responded promptly, answered your questions and did everything we could to assist with your return. While we're disappointed we couldn't provide the experience you were hoping for, we do appreciate you taking the time to share your feedback.
We wish you all the very best in finding the bedding that's right for you.
— The Luff Sleep Team
Saw Laura at Costco Coventry
Saw Laura at Costco Coventry. Very pleasant to deal with and knowledgeable about the products
30 juni 2026
Review zonder uitnodiging
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that Laura answered all of your product questions and showcased her knowledge about our product range to assist you.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
Laura was very helpful in choosing the…
Laura was very helpful in choosing the correct mattress for me ,it's great quality and value compared to other brand's .I would highly recommend luff mattresses .
12 februari 2026
Review zonder uitnodiging
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that you are enjoying your Prestige Hybrid Bamboo Mattress and that it is making such a positive difference to your sleep experience.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
My luff matress is so comfortable wuth…
My luff matress is so comfortable wuth its soft removalabe bamboo cover . I highly recomend luff and customer service is very supportive . I had to chsnge my delvery time and they organised this straight away for me
6 juni 2026
Review zonder uitnodiging
Antwoord van Luff
Thank you for taking the time to leave us a review on Trustpilot.
We are delighted to hear that you are enjoying your Prestige Hybrid Bamboo Mattress and that it is making such a positive difference to your sleep experience.
At Luff Sleep, we believe that quality sleep is one of the most important pillars of overall health and wellbeing. That's why we are passionate about creating products that help our customers achieve a more comfortable and restorative night's sleep.
Thank you again for your support and for choosing Luff Sleep. Your feedback means a great deal to us.
Kind regards,
The Luff Sleep Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.