Luff Reviews 

LUFF bedding. Sought it out at the Metro centre Gateshead after being advised to try it. The two guys running it (Marc & John) very, Very helpful. Explained the benefits of Bamboo Material. Ende up with not only bedding but also 3 Mattresses. They delivered, a journey of around 60 miles each way. Well done guys, and, thank you

Having bought these products from Costco we are delighted with the sheets, so soft, but not yet tried washing them.
The only strange thing is we were sold by the sales person for Luff, pillow cases which are also great, however, the pillow case is far too big for Luff pillows, a full 25 cams too long , why is this? They look messy on the bed!
Can anyone from Luff tell me? The products overall are great. Thanks

Best bedding I have ever slept on! It really feels like you are sleeping in heaven. It’s beautiful, soft, silky, feels amazing on skin. You truly are sleeping on luxury and it improved my sleep too. I was so impressed with it, I put all my old bedding in charity bags and refuse to sleep on anything other than LUFF bamboo. Five stars across the board.

Thank you to Luff for amazing customer service. I am so grateful for your help in choosing me the perfect pillow. My Sister initially recommended the Prestige and after talking to customer service we decided this would work best for me. This is the best pillow I’ve ever had and I would recommend to anybody. We spend so much time in our beds that it is worth buying the correct pillow.

Having had a bad experience with a horribly lumpy pillow, Luff reached out and I now have a new and very much improved pillow that keeps its shape, is comfortable to sleep on and doesn’t scrunch into uncomfortable balls of bamboo fibre. This new pillow is 100% an improvement and doesn’t need to be tumble dried. Thank you for listening, very thoughtful customer service.

My original review:
I have a Luff pillow, have had it for 4 months. The woman doing a promo at the store I was in sang their praises. Best bamboo memory foam pillow you can buy. Well if you don’t own a tumble dryer, it’s probably the worst thing you can buy.

I reached out to Luff who advised
“Please can you put the pillow in a tumble dryer without the outer pillowcase for 45 minutes. That will help unstick the memory foam that is clumped up. After doing that it will be a lot more comfortable. It’s best doing this again if it ever feels like it needs it.”

Nothing to suggest for those of us who don’t have a tumble dryer. Would not recommend this lumpy sack of **** to anyone.

Instantly had a problem with pillow, far too hard, possibly overfilled and nothing like the in-store sample I had looked at. I reached out to Luff via their customer help portal and waited for a reply. I really wanted to get the problem sorted within a reasonable time, so after several days I decided to speak to a real person and called them - Unfortunately nobody was available, so 'please leave a message'!
Sorry but despite all the great reviews, my experience is nothing but poor and I can't recommend them

The both pillows which I bought from luff are what I was looking for .

Delighted to discover Luff in Costco Bristol.
Two Bamboo Forest pillows went home with us.
Buying pillows is always a gamble. Will the softness/firmness suit us? 🤔
These were perfect 👌.
I'd suggest airing them for a day then simply enjoy a good night's 😴.
Thank you Luff 🤗

It’s a scam, pillow filled with off cuts of toppers/mattresses and plastic bits.
Clearly they are using waste products giving them a “new face” with fancy cover name materials like bamboo etc, while underneath they sell total garbage.
I can provide pictures !

The first mattress was damaged by the courier. Was really pleased with the response from Luff. They sent another immediately. Love the mattress, really comfortable.

Very kindly given the duvet set as a gift. Because we don't have a duvet I called Luff to ask if we could exchange the gift for two fitted sheets. Evan couldn't have been more helpful . He arranged the exchange, the duvet set was collected from our home and we received our fitted sheets a few days later. The sheets are georgeous, fantastic quality and so soft. Evan was an absolute pleasure to deal with, helpful, kind and nothing too much trouble. Thank you so much for our lovely sheets. Thank you Evan.

Excellent product and outstanding customer service!

I bought a luff luxury pillow from Costco which was fantastic I was sleeping much better but thought I could do with a slighter higher pillow so I reached out to luff customer service team who literally bent over backwards to accommodate my needs. I was offered the prestige pillow which has the facility to remove memory foam so that you can get the pillow to a height that suits the individual. They sent a courier to collect the first pillow and sent the prestige however I ended up keeping them both. I have slept so much better with these pillows. Keep up the excellent customer service!

Had these for a few months now. Feels great, works whether I’m sleeping on my front, side or back. Very happy with purchase

I originally came across the Luff pillows on a chance outing to TK Maxx just over a year ago. I’d been suffering with neck and shoulder pain for a few months, to the point I had tablets off the doctor to alleviate the pain.

I came to the conclusion that it must be a pillow issue, as the pain was worse on the morning and seemed to ease off a bit during the day, so I went shopping for a pillow. Having tried a number of options over a month or so with limited success, I went to TK Maxx and had a look to see what they had. I found a Luff pillow, which when I googled, seemed to have good reviews so I thought I’d give it a go.

The effect on using the pillow was almost instant, with the pain going away completely within a couple of days.

I’ve since bought another pillow and mattress topper, which has breathed life into our old mattress and made for a much more comfortable nights sleep.

The customer service is excellent and any queries have been dealt with swiftly. Definitely recommend.

Had an issue with the Bamboo pillow as it cones compressed and would not expand.

I have been promised a replacement and am satisfied that it will meet expectations this time!

I'm always a little worried about buying new bedding because I suffer from allergies. However I found the jackpot here. After visiting the store, the super friendly staff were extremely helpful in assisting me find something suitable. I bought the Luxury Bamboo pillow and frankly it's an unbelievable product! No issues with allergies, gives me great support and is incredible quality! I'll certainly be purchasing here again.

Really happy with my order. Arrived super fast, great quality and didn’t break the bank.

Honestly never used pillows like it. I initially thought I’ll believe it when I see it.

My sleep has now never been the same. I sleep like a log. And wake up fresh as a Daisy every morning!

I bought the cooling pillow and I'm hugely impressed. It got me through the heatwave this year and helps even now when it's colder as we have a mattress that retains too much heat. Love Luff stuff so far! Many thanks, Jonny

I was served by jemma and mark at the metrocentre store who gave me terrific service, the experience was pleasurable and they helped me find exactly what i needed . The pillows are the most comfortable that I have ever slept in and the sheets were the perfect balance between comfortable but nice and cooling, perfect for the summer heatwaves we have been having. I was particularly touched by the fact that 10% goes to the homeless for bedding, I didnt realise until i got the cute little booklet the pillow came with. I will definatly be coming back for the rest of my bedding. I hope all the best for this company as there is alot of potential here.
Couldnt recommend more!