Lumberjack Direct Reviews 

I highly recommend Lumberjack Direct. They had the best price for a quality product I needed, and their customer services was fantastic.

Needing flooring is not always a choice. We had a main water pipe burst while my wife and I were in Europe. I did extensive research online to replace our flooring and reached out to Lumberjack Direct. I used the chat assistant on the website with ease and was connected to Erykah. Erykah is the point of contact. She is so proficient, kind, informative, and efficient. I was able to reach out to her on several occasions, and she always was able to solve issues, suggest other solutions. Communication is key to a successful transaction and Erykah’s customer service was impeccable. Lumberjack is doing the right thing, having Erykah as the “face” of the company. I would recommend this company to everyone. Erykah, thank you for doing a stellar job.

I did not get my sample

Ordering from Lumberjack Direct is a straightforward process. Erykah was great through the whole process. She helped with providing options and got the best pricing. The samples are big enough to have an idea of colors and surface quality. The quality of the product is excellent. I would order from them again

Easy to order and fast freight shipping.

I dealt with Erykah pretty much since I first went to your website. She was very very helpful. Erykah explained the differences in the floorings, pointed me to flooring that I was interested in (your website has hundreds of choices) and helped me tremendously through the whole selection and buying process (I’m not computer savvy nor trusting). The flooring is being installed now and so far so good. It looks beautiful 😃

I have recommended LumberJack Direct to others that are considering flooring changes and I would not have done that if I wasn’t satisfied with their business manners or products.

My only suggestion for improvement would be to make the search feature on your website easier to use 😉

What led me to Lumberjack was the cost of the walnut engineered wood which was lower than other flooring companies. But the reason why I proceeded to order the material has more to do with the personalized service that I got from Erykah. Our modern world is full of robotic transactions, and direct customer service is, unfortunately, becoming almost rare. Erykah walked me through every step of the way, and gave me sensible and knowledgeable advice.
The only disappointment that I found was with the delivery company. My order was very, very heavy, and it was delivered in two huge packages (I’m talking thousands of pounds) and the driver was the only person to bring them up my driveway. How can they have only one person doing this delivery job. I ended up helping the guy, and tipping him generously, but nothing excuses the treatment that the delivery company gives to their employees. I believe that Lumberjack should find a different delivery company to work with.

Love the super fast

Working with Lumberjackdirect was a well coordinated team effort between Company Leadership, Sales, and Operations Logistics. Samples were simple to order, shipped promptly, and really supported making the right flooring choice. After order placement, communications with Lumberjackdirect kept us posted with updates and shipping info. Upon receipt of the flooring, we immediately started installation. About 2/3rds of the way through the job, it was discovered there was not enough material to finish it. Lumberjackdirect pulled out all the stops to get us additional material quickly. This included special coordination with shipping and a dedicated delivery driver. It saved the day in assuring a seamless installation! Glad we chose to go with Lumberjackdirect.

Our project involved 3,000+ square feet of flooring for a new home.

Erykah and the Lumberjack team worked really hard to provide great customer service. They were flexible with delivery dates and keeping to our timeline. We received regular tracking updates of where things were. Payment-related matters were handled professionally and without issue.

We did have some trouble with one part of our order getting damaged in shipping. Erykah jumped on the problem to work on a resolution and we basically got there in the end.

Overall I would buy from this company again and think Erykah, in particular, was a great collaborator.

had a minor dispute and company works hard to make it right.

Good customer service. Good value .

I had a minor issue with my order; they took care of it right away to make sure everything was correct. My floor looks fantastic.

Erykah’s customer service and advice is second to none! She would reply before and after hours with the passion to help!
Lumberjack pricing and availability was outstanding as well.

Erykah made my experience choosing flooring a delight. She was conscientious. She stayed in close communication with me. I sent her a sample of my cabinets and she sent me her recommendations of flooring. The samples were big enough to get an idea of what the flooring will look like. Her customer service has made me a committed customer. I will be back. Thank you, Erykah..

Was a great product with a great price. The service was amazing and they really worked with us to ship it when we were ready. They stored it for us until we were ready. Love the flooring and working with lumberjack direct.

Lumberjack Direct far exceeded my expectations. They easily beat the pricing of all the local retailers I asked. By up to $4 a sq ft!!! The customer service was far beyond what I asked for. Communicating to me and helping me pick a new flooring.
They were so patient and kind! Who has those qualities anymore. Lumberjack direct does! I would choose them again and again!

Lumberjack Direct made flooring samples available at low cost and delivered them promptly

Very good communications… Fast delivery!!!Thanks!

Dylan was super helpful in helping us decide on the floor that would be perfect for us !!! He had so much Patience with me , and sent me extra sample to help .
Thank you Dylan
Jenni