Luxesmith Reviews 

Purchased a soulmate necklace for my wife and had it engraved. Looks great and is a quality piece of jewellery. Really helpful throughout the order process and item delivered in good time 👍

The necklace is lovely, and my son is very pleased with it. The delivery was prompt, and the presentation of the necklace was beautiful. Thank you.

Beautiful jewellery and arrived when expected

Excellent value for money, beautiful jewellery, and a very easy company to deal with 10 out of 10 guys well done.

If I could give this company zero rating I would. I ordered a necklace for a 30th birthday and paid extra for express delivery. Like others no confirmation email was sent, I was finally given a RM tracking number but on tracking the item on the RM website it came up with a ‘still waiting to receive item’ I contacted Luxesmith and was told the item had ‘gone missing’ how on earth can that happen when it has a tracking number??? I was told another one would be sent out but I was not given any information regarding new tracking number, if it was going to be sent express delivery or any indication of when it would arrive. I needed this item for tomorrow 4th October 2025 and am still waiting for confirmation that it is on its way. I would be very careful ordering from this company as others have stated on here, the customer service is disgusting so I am now in the process of contacting the Consumer advice centre to see about escalating this matter. Awful awful experience

Reasonable price for the neckless which my wife loved.

Company provided a special memento for my granddaughter's 30th birthday. Delicate and tasteful. Excellent selection and customer service.

Website was easy to use, fast delivery and a good quality product, I have seen some of the other reviews but honestly can't fault anything

my order was returned to sender but when I got it the order was amazing

Great customer service. So helpful & sorted my problem out straight away. Very impressed

I have purchased several items with great satisfaction, the company are always there if you need them, their after sales service is excellent. I would recommend them to friends and family.

Absoloutley lovey products my wife is over the moon ordered Sunday arrived Wednesday by royal mail with tracking don't know why some people are negative will buy again when the time is right

I got two granddaughter and one daughter necklaces they were beautiful when they came well worth the money would highly recommend

Yes the gift a bought was a special granddaughter necklace she loved it

Beautiful product, acre niggles but were deal with quickly. Happy to endorse this watch

We were looking for the perfect gift for our Best Man to be who is also my partner's son. Found this site by accident but delighted. We purchased a bracelet which was black & silver & looks quite masculine. The sentiment on the gift card for Son is perfect. A beautiful gift which we think he'll love.

I was concerned after my order like another reviewer here, no confirmation email of my order. After a few days with no email - I did send an email to support (I always copy a support email address down when i order) stating that I had no shipping info, or real confirmation that my order would be coming. They replied right away with shipping info and other info. I received my items several days later. The necklaces are very nice. I should have engraved them, I will next time!

I ordered a bracelet for my son but it was too big, the item was lovely by the way, I returned it and received a full refund. Meanwhile I ordered a smaller one hoping that would fit better but still too big so I returned that. This is where the issue was they refused to refund the 2nd bracelet saying they already had but it was the 1st one they refunded. I had tracking receipts and dates of when items were returned and bought but the company refused to understand that one was refunded and one not. I gave up in the end as was bored of the constant emails and as only £21 told them to keep it. Lovely items and well packaged but god what a nightmare trying to get Sarah Molden in customer services to understand the issue.

Well made and unusual jewellry with sentimental value. Necklace was delivered quickly, good quality and beautifully packaged. Highly recommend.

Please be careful ordering from these I ordered over a week ago paid express delivery and heard nothin bk commented on there face book page and they removed my comment. No comfimatio email nothin either