Bestilte 3 par briller for snart 1 måned siden og har modtaget ordrebekræftelsen men endnu ikke modtaget mine briller. Jeg har skrevet 3 gange til dem og stadig ikke modtaget noget svar.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Altogether pretty disappointing experience. Glasses are ok for the cost, but the rest of service has left a bad taste: Bought from a .co.uk website, and my invoice shows I've paid UK VAT (I'm a UK... Toon meer
Great specs with decent lenses for readers - something they don’t advertise but makes the difference for me as I’m always cleaning my old readers and these are far more robust. Good value with 3 for... Toon meer
Great range of styles - I opted for some gold-rimmed aviator reading glasses which I couldn’t find anywhere else & have had lots of compliments . They are great quality & look more expensive than thei... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Luxreaders is a Danish company with roots in Copenhagen. The company is founded with the ambition to digitize the purchase of reading glasses and end up with the notion that reading glasses is a necessary evil that must be boringly designed and poor in quality. Therefore, we have done our utmost to produce some reading glasses, where both design and quality are top notch while they are still affordable. We’ve many years of experience from the optical industry and have therefore closely monitored how the market for reading glasses is largely driven by gas stations, supermarkets and the like. These businesses focus to a large extent on low prices, high margins and preferably a high frequency of repurchases when customers' vision has to be corrected. The result is bad and ugly reading glasses in poor quality. We want to change that! We have a large range of stylish prescription glasses for men and women. 1 pair for £3 and 3 pairs for £59 with shipping included. Buy it no29
Contactgegevens
Denemarken
- hi@luxreaders.co.uk
- luxreaders.co.uk
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The quality was excellent for the price…
The quality was excellent for the price and it meant that I could buy several pairs to leave around and not be worried if I loose or damage a pair compared to when I've paid hundreds from my optician.
Delivery was quick.
I would definitely recommend Luxreaders.
The glasses/specs are fine but...
The glasses/specs are fine, just the wrong prescription. I read everything and did the tests several times... SOOOO... am blaming the tests and not the company.
Perhaps online tests are always rubbish? - I don't know! Not buying more from ANY company, atm. Hanging onto these, as I'm sixty, and they might eventually be useful.
Excellent choice of frames and the…
Excellent choice of frames and the ideal reading glasses with the option of anti blue glare lenses and very handy hinges that don't break.
highly recommended and my third order.
Thank you
Christopher
Quality product, great price and service
Great website, the try on option is great to see how the frames suit your face. Super service. Both myself and my husband buy from Luxreaders, can’t beat the price for the quality of the product.
Quick delivery time..
Quick delivery time... glasses 👓 seem absolutely fine...
100 % satisfaction.
Don’t expect refunds from this company
These glasses were not as expected, I did not like Matt look or colour. These people avoid refunding you and make it hard to find information on returning. They don’t ever use the word refund interestingly. Still have not received the email with label attached. I do not have the time or inclination to spend time chasing up. It took long enough initially trying to find return information. I will have to take it as a loss. I took the time to do this Trustpilot review just to warn others. The parcel came from Denmark not UK.
Sadly an awful experience
Please also read what others say on this exact same matter!!! Clearly there’s a pattern here. They do not accept returns!
Sadly an awful experience. I have contacted Luxreaders many times regarding my return. They avoid me time and time again.
I had one message back from them after many contact attempts saying they had received my it and then never contacted me again despite many efforts to get in touch.
They have no way of contacting them direct. You must contact them via an automated chat service which is hopeless.
If you’re unsure if you’ll keep the glasses then avoid ordering. In my opinion the glasses were also not worth the money. I have purchased very similar glasses for half the price elsewhere which are better value for money.
I will still be chasing my return. I hope Luxreaders have the grace to refund me.
They have ignored my return requests…
They have ignored my return requests despite trying to contact them via multiple options including the website by creating a ticket and emailing directly. No reply.
Good lenses.
Good lenses.
I bought a two pairs of +1.5 Skagen, one clear and one tinted. I also bought 1 pair of +1.5 Kobenhavn blue light glasses all in Feb 2025 and decided to use them for 3 months before providing a review. They are all very light, comfortable and I do not notice wearing them for long periods.
After purchasing lots of pairs of high street readers over the years, many of which seem to suffer from distorted lenses with areas where the lens is +1.5 limited to the immediate high centre of the lens, which makes reading tiring, I have been absolutely delighted with these Luxreaders. The tinted ones are just right for reading in sunlight and the blue light PC monitor ones work well. The clear ones are the "go to".
As anyone who wears glasses will affirm, you need lots of pairs scattered about the house / car to have any chance of having a pair when you want them. These are good value and I can highly recommend having a few pairs.
Terrible Customer Service. Impossible to contact.
It was NOT great. Terrible return service. Have tried to correspond with the chatbot and Instagram messaging (which is suggested by Luxreaders). Instagram messaging refers you back to the Chatbot.... but they don't reply! Returned as per all the fiddly form etc and since then NOTHING. Three weeks and still waiting for any kind of communication. So I cannot recommend ordering from this company. Not holding my breath for my refund!
Second order
This was a second order which is always a good sign - what I really like is that the lenses have a great range over which they provide excellent focus - particularly helpful when working on a PC where many lenses force you to sit closer than is comfortable
Quality *****
Well I'm from UK so it take few days to arrive but quality is a class!
Swiftly delivered, visually great!!
This is the second set of 'three pairs' I have purchased, the first set some years ago. Over time - lost, sat on, you name it! An excellent selection to chose from, ordered, paid for and received within days. Hopefully I'll be more careful this time, but no doubt I will be back for more!!
Stylish glasses
Stylish glasses! Excellent quality. Great colour choices.
Broken item in order
One pair of glasses was broken at the nose bridge. I took photos minutes after delivery and have emailed them. I have emailed on 3 occasions using an original email address and customer service address but have had no response!
Lovely glasses
Lovely glasses. My husband and I are very pleased with our purchase. Perfect for outside summer reading. Great service all round
Quality at an affordable price
Simple to use shopping experience.Quality materials.Excellent value for money. Prompt delivery considering coming from Denmark. Now have 2 pairs of prescription sunglasses and 3 pairs of reading glasses 🤓.Genuinely couldn’t be more happy with the service. Thanks
Premium reading glasses - excellent…
I bought three pairs of the premium reading glasses this time & they are such good quality!! The colour always are also right on trend - wouldn’t wear any other reading glasses. Definitely recommend 👍🏼
What I like about Luxreaders is the robust longlife construction
What I like about Luxreaders is the robustness of the frames. I am an ex soldier and always believed any accessories should be soldier proof! A soldier is likely to break anything given to him! So far I have never broken a pair of Luxreaders! Amazing for me. Sorry you do not do ‘Prescription’ glasses!
Impressed
Delivery was in good time, these were my second order and very happy with my choice .
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.








