No communication at all to say order was delayed and it still hasn’t been sent out. Was supposed to be a birthday present. Definitely won’t be ordering again and wouldn’t recommend to anyone.
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Lees wat reviewers zeggen
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Toon meer
Company advertised "guaranteed next day delivery" for £10, of which is paid. Was then told it would be two weeks. Pointless
Bedrijf heeft geantwoord
waiting 14 days for a order, still not come after paying for next day delivery, also emailed then got a reply back saying it will be here in between 7-10 days still no delivery, i’ve emailed again to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Contactgegevens
Verenigd Koninkrijk
- support@luxsyjewels.com
- luxsyjewels.com
3,3
Gemiddeld
386 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Didn't receive my product
1 oktober 2025
Antwoord van Luxsy Jewels
Hi,
Thank you for reaching out. For any inquiries or further assistance, please email us directly at support@luxsyjewels.com, and our team will be happy to help.
Amazing customer service
So, originally I had a bad experience by not receiving updates to my order and it exceeding the delivery due date so left a bad review and emailed. HOWEVER, the customer service I recieved after this was outstanding. Really quick replies (sometimes even minutes apart!) constant updates on how they’re fixing the situation as well as sending me a free gift as an apology. The jewellery honestly seems like such good quality as well and I do think I would actually purchase from them again. The necklace I purchased was beautiful!
25 september 2025
Antwoord van Luxsy Jewels
Hi Hannah,
We sincerely apologise for delay in response. We’ve responded to your email regarding the status of your order. Kindly check your inbox.
Please let us know if you have any further questions — we’re happy to help.
No tracking details sent
No tracking details sent, ordered about a week ago???
email me
8 september 2025
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hi,
We're sorry for the delay. For any inquiries or further assistance, please email us directly at support@luxsyjewels.com, and our team will be happy to help. Thank you.
I emailed you few times regarding an…
I emailed you few times regarding an order for pair of earrings. You texted me to say that you have already delivered this item to me, but I never received this order. I emailed you, but no response from your customer service team. I am still awaiting a reply from you.
28 augustus 2025
Antwoord van Luxsy Jewels
Hi Manhar,
We wanted to inform you that your earrings were delivered within 48 hours of purchase. We have tracking information and photo evidence to confirm delivery.
We have also reached out to you previously to verify this information and kindly ask that you reply to our emails at your earliest convenience.
Thank you for your attention, and we look forward to your response.
Regards,
Luxsy Jewels
Beautiful item, slow customer service
Beautiful item, but very slow and not responsive customer service. Need to contact several times to get an answer
5 augustus 2025
On point services
Order was a day late but the help I got was on point. Thanks again
14 augustus 2025
Review zonder uitnodiging
I have not received my item
I have not received my item , nearly 3 wks from purchase . I have sent two emails and received no replies to either one . No customer service at all . No due date for delivery . Item has not even been sent yet .
1 augustus 2025
Brilliant customer service
I ordered my item a few days ago and reached out to customer support for an update, as I expected to receive my order much sooner. They responded promptly, explaining that my order was ready to be shipped the following day. To compensate for the inconvenience, they offered me a free gift worth £25 with my order.
For this reason, I give them 5 stars for their excellent customer service. This is definitely a trustworthy site that goes the extra mile to keep their customers happy.
5 augustus 2025
Ordered pendant and chain
Ordered pendant and chain. Emailed few times to find out delivery, no response. When parcel was delivered, it was wrapped by a six year old, unprofessional. The gift was in a cheap plastic pouch. Please read these reviews before ordering anything from this company.
I did contact the company and we worked out the problems amicably, and therefore, I have now raised my ratings to 4 star.
12 augustus 2025
Review zonder uitnodiging
I’ve emailed you guys and not heard…
I’ve emailed you guys and not heard back about how my parcel was delivered back by Royal Mail
8 juli 2025
Antwoord van Luxsy Jewels
Hey Ellie,
Thanks for getting in touch.
We’ve checked our records and haven’t received an emails from you, but we did email you regarding your parcel being returned by Royal Mail due to an incorrect address provided by you at checkout.
Please reply to our email so we can get this sorted for you as soon as possible.
Thanks.
Highly recommended
Fantastic jewellery at reasonable prices and a company who have gone above and beyond to assist with my query. I would definitely recommend buying your jewellery from luxsy.
18 juli 2025
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hello Lindsay, Thank you so much for the kind words and support! We’re so glad you had a great experience 💎✨
Got a lovely bracelet and a few people…
Got a lovely bracelet and a few people have commented on how nice it is
18 juli 2025
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you so much, Sandra! We’re so glad you love the bracelet, and it’s lovely to hear others have noticed it too!
We truly appreciate your continued support and loyalty — it means the world to us.
Haven't got my product yet still…
Haven't got my product yet still waiting so not sure what review I need to give? Why must I get a review reminder before even getting the product?
2 juli 2025
Antwoord van Luxsy Jewels
Thanks for your feedback. Just to clarify, you ordered a custom-made product which takes 2–4 weeks to produce due to high demand. Your order is still within this timeframe and should be with you in the next few days. I'm sure you will love it :)
Thanks for your patience and understanding
I wanted to take a moment to share my…
I wanted to take a moment to share my exceptional experience with your customer service and products.
The jewellery I’ve purchased from you is consistently of the highest quality. Most recently, I ordered a beautiful ring for my husband, which exceeded my expectations in craftsmanship and design.
When I needed to exchange it due to selecting the wrong size, your customer service team—especially Dedhar—was incredibly kind, understanding, and efficient in arranging a replacement immediately.
This level of service has made me a loyal customer. I will definitely be purchasing from you again and highly recommend your business to others!
Thank you again for such a positive experience.
Juwaria Malik
11 juli 2025
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hi Juwaria,
Thank you so much for taking the time to share your experience — your kind words truly mean a lot to us!
We’re so happy to hear that the ring exceeded your expectations and that you were pleased with both the quality and our service. It was a pleasure helping you with the exchange, and I’m really glad we could get everything sorted quickly for you.
Your support and loyalty genuinely mean the world to us, and we can’t wait to welcome you back for your next Luxsy Jewels piece!
Poor quality and returns procedure very poor
Product completely different to picture and still awaiting a refund and how to return after a week!
29 juni 2025
Antwoord van Luxsy Jewels
Hello Debbie,
Thank you for your review, and we're sorry to hear you weren’t happy with your order.
Just to clarify, you first contacted us on Saturday, 5th July at 10:15pm, and we responded the very next day on Saturday, 6th July, providing you with the returns label and instructions. We have now received your return, and your refund is being processed.
As a small business, we do our best to reply promptly even outside standard working hours and we appreciate your patience throughout the process.
If there’s anything else we can help with, please don’t hesitate to get in touch.
All good amazing products
7 juni 2025
Antwoord van Luxsy Jewels
Hey Kevin,
Thank you so much for taking the time to write us a lovely review.
It's massively appreciated.
Thanks.
Terrible 😔 Slow 🦥
Delivery was 1 week late from the time stated which was 'Next Day Delivery ',
1 product which I purchased for £59.99 hasn't been delivered yet. Did get an email notifying me that it would be a 1 to 2 week delay for delivery. Which would make the overall delivery time 3 weeks. Also I haven't received a free gift which was supposed to be sent with my other purchases.
To be honest I am disappointed with the service which is reflected on the overall rating I have given Luxsy.
Hopefully the other products will be sent ASAP.
27 mei 2025
Antwoord van Luxsy Jewels
Hello Ibrahim, Thanks for your feedback, and we're sorry to hear you were disappointed.
Just to clarify, we did inform you via email that one of your items was a made-to-order piece with a production time of 7-10 days, which is why there was a delay. We're pleased to see that the item has now successfully arrived.
The free gift was included with the delayed product, as we wanted everything to arrive together in one package.
We understand delays can be frustrating and really appreciate your patience. Your feedback helps us improve, and we hope to provide a smoother experience next time.
I did not receive my item
I did not receive my item. Neither did I receive any tracking information on this item. This needs to be sorted out.
2 juni 2025
Antwoord van Luxsy Jewels
Hi Ilayza,
Thank you for your feedback.
We just wanted to clarify that you ordered a custom name necklace, which, as stated in the product description, takes between 2–4 weeks for production due to high demand.
We also sent you an email with this update and hadn’t received a reply, so we completely understand if there was some confusion along the way.
We can see your order has now been successfully delivered, and we truly hope you're happy with your piece. If so, we'd really appreciate it if you could consider updating your review to reflect your full experience.
Thank you again for your support.
– The Luxsy Team
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