No communication at all to say order was delayed and it still hasn’t been sent out. Was supposed to be a birthday present. Definitely won’t be ordering again and wouldn’t recommend to anyone.
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Lees wat reviewers zeggen
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Toon meer
Company advertised "guaranteed next day delivery" for £10, of which is paid. Was then told it would be two weeks. Pointless
Bedrijf heeft geantwoord
waiting 14 days for a order, still not come after paying for next day delivery, also emailed then got a reply back saying it will be here in between 7-10 days still no delivery, i’ve emailed again to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Contactgegevens
Verenigd Koninkrijk
- support@luxsyjewels.com
- luxsyjewels.com
3,3
Gemiddeld
385 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Never disappoints
Never disappoints. Stunning and top quality craftsmanship, who clearly has an eye for perfection, glamour and satisfaction.
30 mei 2025
Antwoord van Luxsy Jewels
Thank you so much for your amazing review Emma!
We’re truly grateful for your continued support and kind words. It means the world to know that our pieces and craftsmanship continue to impress you. We put a lot of love into every detail, so it’s wonderful to see that reflected in your experience.
Can’t wait to create more stunning pieces for you soon!
Good quality and reasonable price
Good quality and reasonable price. My order was damaged when I received it. I spoke to customer service straight away they sent replacement. Will defo shop again.
6 mei 2025
Antwoord van Luxsy Jewels
Hi Rukhsana,
Thank you so much for your kind review!
We’re really glad to hear you were happy with the quality and price of your item, and we appreciate you giving us the chance to make things right when the original arrived damaged. We're always here to help and make sure you're happy with your experience.
Looking forward to seeing you shop with us again soon!
Antwoord van Luxsy Jewels
Hey Felix,
Thanks for taking your time to write us a lovely review. It's greatly appreciated :)
I haven’t received my purchase I paid…
I haven’t received my purchase I paid for it to come in 2days and it’s been 2weeks
29 april 2025
Antwoord van Luxsy Jewels
Hello Georgia,
Your order is for a custom-made product, which is noted on the product page to take 2–4 weeks for production before it ships.
We truly appreciate your patience, and we’re excited for you to receive your product soon. If you’d like a more detailed update on your order status, please feel free to reach out to us directly as were always happy to help.
very nice quality necklace wife is very…
very nice quality necklace wife is very happy ;)
27 april 2025
Antwoord van Luxsy Jewels
Thank you Richard for taking the time to leave us a lovely review. It's much appreciated :)
Outstanding service and Quality
I’ve been a customer for years and the quality has always been top-notch. I recently ordered a Palestine Flag pendant and asked about buying an extra chain for an older pendant. They kindly included it for free—such a thoughtful gesture! Amazing products and even better customer service. Highly recommend!
21 april 2025
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you so much Jamal for your continued support over the years. We're thrilled to hear you're happy with your Pendant and that the extra chain was a welcome surprise. We always aim to go the extra mile for our loyal customers, and it’s wonderful to know it made a difference. See you again soon!
Was fast delivery and amazing customer…
Was fast delivery and amazing customer service. Will definitely use again.
28 maart 2025
Antwoord van Luxsy Jewels
Hey Sarah,
Really happy to hear you loved our service. We really do take pride in that. Thanks for taking your time to leave us a lovely review. Its much appreicated. :)
Antwoord van Luxsy Jewels
Thank you so much for taking the time to leave us a good review. We appreciate it a lot.
Fantastic company staff very helpful…
Fantastic company staff very helpful and honest
24 februari 2025
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you for your kind words! We're delighted to hear that you found our staff helpful and honest. Your support means a lot to us, and we look forward to serving you again! 😊
Antwoord van Luxsy Jewels
Thank you for your feedback! We're glad you found the item as described. We appreciate your patience with the delivery and are happy to hear it was worth the wait!
Update !!
Update !!! They have now replied to the emails . Said they would send out the replacement and apologise for the inconvenience bc they been going through a rebrand .
11 februari 2025
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you for your patience and for updating your review! We sincerely apologise for any inconvenience caused while we were making changes within the business. We’re glad we could resolve this for you and truly appreciate your understanding. If you need anything else, feel free to reach out!
Great Customer Service
I made a complaint regarding a Christmas present from my daughter as two bangles were faulty, I received emails from Luxsy and they told me that I could keep the faulty bangles as they did not have replacements but they would send me another type of bracelet for free.I was so pleased with the service and the emails keeping me in touch with my complaint would certainly recommend this company .
5 februari 2025
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you so much for your kind words! We’re glad we could find a solution that made you happy. Customer satisfaction is our top priority, and we truly appreciate your recommendation. If you ever need anything else, we're always here to help!
Beautiful pieces and speedy customer service
Received my order this week, and I love all the sparkly pieces! It’s such nice quality and I’ve gotten so many compliments on the earrings, necklace, and bracelets that I wore.
Really impressed by the quality too, i can tell the jewelry will stay looking brand new.
Customer service was very helpful and responsive, and my order arrived very quickly. I’ll definitely keep browsing and shopping from Luxsy Jewels.
3 februari 2025
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you so much for your lovely review! We're thrilled to hear that you love your sparkly pieces and that you've been getting so many compliments! Quality and customer satisfaction mean everything to us, so it’s great to know you’re happy with both. We look forward to seeing you shop with us again!
Chain not as long as orderd
Chain not as long as orderd. Good quality metal.quick service
30 januari 2025
Antwoord van Luxsy Jewels
Thank you for your review! We're glad you’re happy with the quality and service, but we’re sorry to hear the chain wasn’t the length you expected. Please reach out to our customer service team, and we’d be happy to look into this for you!
Luxsyjewels are amazing!
Luxsyjewels had an amazing customer service always keeping me updated on my custom jewellery order. The jewellery arrived today and i couldnt be happier! Amazing packaging, quick delivery, and not to mention the amazing quality of the actual jewellery for an affordable price. Would definitely recommend these jewellers as they had no faults throughout my order.
31 januari 2025
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you for your wonderful review! We're so happy to hear that you loved your custom jewelry and had a great experience with our customer service. We take pride in our quality, packaging, and affordability, so it means a lot to hear your feedback. We truly appreciate your recommendation and look forward to serving you again!
Very beautiful service fast delivery
Very beautiful service fast delivery
31 december 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you for your kind words! We're delighted that you loved our service and fast delivery. We appreciate your support and hope to serve you again soon!
Cute product!
Cute product!! Apologies for first review, but very cute little bracelet for Christmas. Happy with it.
17 december 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you for your lovely review! We're so glad to hear you're happy with the bracelet and that it's perfect for Christmas. We appreciate your feedback and are delighted you love the product!
it never came and said returned to…
it never came and said returned to sender on my tracking
14 december 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hello Lexi,
Your product has already been delivered, and it arrived within the timeframe of the standard delivery option you selected at checkout. As explained in our previous email, there was a minor issue with the courier's scanning process, but it was quickly resolved.
We hope you’re happy with your purchase and would appreciate it if you could update your review to reflect your experience. Thank you, and we hope you love your product!
Gold slider bracelet
I love my bracelet so much I ordered it in gold. I would definitely recommend.
Thanks sue
25 november 2024
Antwoord van Luxsy Jewels
Thank you so much for your kind words, Sue! We're thrilled to hear you love your bracelet so much that you ordered it in gold as well. Your recommendation means a lot to us. ❤️
Enjoy your new bracelet, and we hope to see you again soon!
This site is a scam
I ordered from this site, I waited a week for my order and still did not receive it. I didn’t get any confirmation email, and when I tried to log into my account, an email was meant to be sent so I can track my order. This site is a scam. And I will be reporting it. So the IP address can be tracked.
28 november 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hi Lauren,
Regarding your order, we sent you an email confirming that it would arrive within 3-5 business days, and your order was placed just two days ago. Please check your inbox or junk folder for this update.
As you selected our free standard delivery option at checkout, your order is already on its way and should arrive very soon. If you had required next-day delivery, that option was available at checkout for an additional fee.
To show our appreciation during our Black Friday sales, we’ve included a complimentary gift with your order.
If possible, I would kindly ask you to reconsider or update your review.
If you have any further questions or concerns, please don’t hesitate to reach out to me directly.
Thank you for your understanding, and I hope you enjoy your purchase!
Best regards,
Dedhar
Founder, Luxsy Jewels
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