No communication at all to say order was delayed and it still hasn’t been sent out. Was supposed to be a birthday present. Definitely won’t be ordering again and wouldn’t recommend to anyone.
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Lees wat reviewers zeggen
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Toon meer
Company advertised "guaranteed next day delivery" for £10, of which is paid. Was then told it would be two weeks. Pointless
Bedrijf heeft geantwoord
waiting 14 days for a order, still not come after paying for next day delivery, also emailed then got a reply back saying it will be here in between 7-10 days still no delivery, i’ve emailed again to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Contactgegevens
Verenigd Koninkrijk
- support@luxsyjewels.com
- luxsyjewels.com
3,3
Gemiddeld
385 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I have purchased from this brand many…
I have purchased from this brand many times and the products I have always received are top tier and top quality for the price you pay the customer service provided is also top tier I ordered one day and I received my products the next day I wear my jewellery everywhere without worrying about it changing colours and I would definitely highly recommend this company to everyone looking to buy jewellery top tier company one of the best companies I have purchased from.
20 november 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you so much for your amazing feedback! We’re delighted to hear that you’ve had such great experiences with Luxsy Jewels and that our products and customer service have met your expectations. It’s fantastic to know you trust our jewellery’s quality and enjoy wearing it everywhere. Your recommendation means the world to us, and we’re so grateful for your continued support.
We look forward to serving you again soon! 💎
I have not received it
I have not received it. I am not happy with this. I would like a full refund.
14 november 2024
Antwoord van Luxsy Jewels
Hello Nabila,
The item you ordered is on pre-order, as mentioned in the product title and description due to the high demand. You have also received a confirmation of the Pre-Order status. Your order is currently in production. However, we have emailed you to resolve this matter for you.
Antwoord van Luxsy Jewels
Hello Susan, We’re thrilled to hear you love the product. Thank you for supporting our business all the way from USA. We appreciate it a lot :)
Antwoord van Luxsy Jewels
Hello Wayne,
Thanks for the lovely review. Glad you loved the quality of the products and the service we provide :)
Very bad quality
Very bad quality
Hard to get perfect fit due to lack of different sizes
30 oktober 2024
Antwoord van Luxsy Jewels
We're sorry to hear that you weren't satisfied with your recent purchase. We want all our customers to love their pieces, so we appreciate your feedback about sizing and quality.
Please reach out to us directly so we can assist with an exchange or help find a better fit. We’re committed to making this right for you and ensuring you have a piece you’ll truly enjoy.
Very highly recommended, exceptional service.
I completely forgot I had an exchange issue from two years ago. Indeed, I had no idea I'd let such a ridiculous amount of time elapse. Most companies would have told me they had no responsibility for my problem.
Luxsy however, have replied to my recent email with kindness and unbelievable service, giving a voucher as well as looking into it (in an archive I'd assume!).
I cannot recommend this company too highly.
28 oktober 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hello Olga,
Thank you so much for your incredible review! We're thrilled we could help and truly appreciate your recommendation. We’re always here to support you. Looking forward to seeing you shop with us again :)
Ordered a ring for my son size is…
Ordered a ring for my son size is perfect looks the same as the picture and only took 4 days for delivery amazing service
26 oktober 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you for your wonderful review! We’re so glad to hear the ring was a perfect fit and arrived quickly. It’s great to know we met your expectations. Enjoy, and we look forward to serving you again! :)
Excellent customer service
Really pleased with the quality of the bracelet I ordered. Unfortunately, the box had been damaged in transit but I cannot fault the customer service and the box was replaced immediately. Highly recommend.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you so much for your kind review! We're thrilled to hear you're pleased with the quality of your bracelet We're glad we could resolve your issue swifly. Your recommendation means the a lot to us, and we hope to serve you again soon! 💎✨
Excellent quality for price
Great delivery and quick also.
Both purchases for my grandson as gifts so very on trend items.
Good quality both well received and amazing value for money.
7 september 2024
Antwoord van Luxsy Jewels
Thank you so much for your fantastic review! We're thrilled to hear that your grandson loved the gifts and that you found them to be both trendy and great value. We appreciate your support and look forward to serving you again soon!
On my 3rd order now
On my 3rd order now. I wear alot of jewellery and found this site by chance and every piece I have is top quality, stands out, and made to be a signature piece with whatever outfit I wear. Highly recommend Luxsy for their styles and uniqueness at affordable prices
.
4 september 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you so much for your continued support and for taking the time to leave this amazing review! We’re thrilled to hear that you’ve found your perfect pieces with us and that they’re helping you stand out in style. Your recommendation means the world to us, and we can’t wait to serve you again on your next order. 😊💎
Amazing!!!!
Trust me this company is truely truely amazing!!! Amazing customer service! Most importantly the jewelry is outstanding quality!!
1 augustus 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Veronica,
Thank you so much for your fantastic review! We're thrilled to hear that you had such an amazing experience with our customer service and that you're loving the quality of our jewelry. Your trust and kind words mean everything to us. We look forward to serving you again soon! 🌟💎
Lovely item yet again thanks
4 juli 2024
Antwoord van Luxsy Jewels
Hello Julie, Thank you for your lovely review. It's much appreciated! Looking forward to seeing you shop with us again :)
Nice service and beautiful product
Nice service and beautiful product. Definitely recommend :)
20 juli 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Thank you for your fantastic review! We're delighted you enjoyed our service and product. Your recommendation means a lot to us. Looking forward to serving you again! 😊
Antwoord van Luxsy Jewels
Hello Lynnie,
Thanks for the lovely review :)
We're pleased you loved your product and the service we provided. Looking forward to seeing you shop with us again soon :)
Great experience
Great experience. Quick communication and quick to respond. Package arrived the next day.
31 mei 2024
Antwoord van Luxsy Jewels
Hello Sara,
Great to hear that you had a lovely experience shopping with us. Looking forward to seeing you shop with us again :)
Great customer service
The customer service was really nice. I had a little issue with delivery and they got back to me quickly and sorted the issue.
9 mei 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Zuriel,
Thanks for taking the time to write us a lovely review. Very pleased that you loved the product and that we could solve the issue you had :)
Antwoord van Luxsy Jewels
Thank you so much for taking your time to leave us a lovely review.
We value your feedback. We appreciate your support and hope to serve you again in the future.
Came in about 4 days and the quality…
Came in about 4 days and the quality was amazing . Very affordable , and the product looks exactly like the picture .
5 maart 2024
Antwoord van Luxsy Jewels
Thank you for your positive review!
We're delighted to hear that you received your order within 4 days and found the quality amazing.
We strive to offer affordable yet high-quality products.
It's fantastic to know that the product met your expectations and resembled the picture accurately.
We appreciate your support and hope to serve you again in the future!
The product was brilliant
The product was brilliant. I paid extra for next day delivery and it was not posted as I paid for so felt like a waste of money.
3 maart 2024
Antwoord van Luxsy Jewels
We're glad to hear that you found the product brilliant.
Your feedback regarding the delivery is valuable to us.
Please do contact us regarding the next-day delivery so we can look into this matter for you. Thank you for bringing this to our attention.
They do not communicate and wil not…
They do not communicate and wil not answer any messages
4 maart 2024
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Could you please provide us with more details?
Your feedback is important to us. Despite our request for further clarification via Trustpilot, we haven't received a response from you.
Please contact us via email so we can assist you and address your concerns promptly. Please reach out to us at your earliest convenience.
Thanks
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