My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Toon meer
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No communication at all to say order was delayed and it still hasn’t been sent out. Was supposed to be a birthday present. Definitely won’t be ordering again and wouldn’t recommend to anyone.
Received my order this week, and I love all the sparkly pieces! It’s such nice quality and I’ve gotten so many compliments on the earrings, necklace, and bracelets that I wore. Really impressed by... Toon meer
Bedrijf heeft geantwoord
Ordered pendant and chain. Emailed few times to find out delivery, no response. When parcel was delivered, it was wrapped by a six year old, unprofessional. The gift was in a cheap plastic pouch. Ple... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Contactgegevens
Verenigd Koninkrijk
- support@luxsyjewels.com
- luxsyjewels.com
3,3
Gemiddeld
386 reviews
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Heeft 67% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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great product and great service
11 mei 2023
Antwoord van Luxsy Jewels
Hello Mohammed,
Thank you very much for your lovely review. it's much appreciated.
Best customer service I have…
Best customer service I have experienced. Found the emails very polite and responded so quickly. Will definitely be ordering again as i loved the product as a present and everyone is so lovely. Will be shopping from them from now on! Thank you everyone
10 mei 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Shelz,
Thanks so much for this lovely review. We are so pleased that you loved the product and service. It was a pleasure delivering the package to you via our local delivery service. See you again soon :)
Fantastic communication!
12 mei 2023
Antwoord van Luxsy Jewels
Hey Alfie,
Thanks for the review. Likewise to you too. Hopefully we get to see you again soon.
Great brand with great products and…
Great brand with great products and amazing value for money
13 mei 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Jonathan,
Thanks for the lovely review and great to hear you love our products :)
Found this jeweller from tiktok
Found this jeweller from tiktok, i reached out to order the pakistan pendant. The shipping was so quick, the pendant is amazing! 10/10 on the quality and customer service! Highly recommend!
Will order more soon and the best thing is the payment of instalments! Amazing!!!
31 mei 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Sameer,
It's been a pleasure working with you mate. We have been in regular contact to design another custom piece and i'm sure you will love it.
Thanks for your continued support.
Antwoord van Luxsy Jewels
Hey Liron,
Thanks for the lovely review.
Great customer service
Great customer service! Responded to my customer queries super fast. They were super kind and helpful. I have shopped from them before and their service and products are amazing. I would definitely recommend this company to shop from!
21 mei 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Maisha,
Thank you so much for taking the time to write us a lovely review. We will always try our best for our customers. It's always nice to see returning customers :) Hopefully see you again soon :)
Very bad shipping service via UPS
Very bad shipping service via UPS. Takes a long time to arrive.
7 april 2023
Antwoord van Luxsy Jewels
Hey Tasnia,
Sorry to hear about your experience with our shipping partnership with UPS. Unfortunately, There was a mishap with your delivery and it took longer than expected. However, once you contacted us we got this issue resolved the same day and sorted the issue. You seemed pleased with the service and our prompt response at the time. Therefore, the 1-star review was a shock. Nevertheless, when rare instances like this happen we can only try our best to get it resolved as soon as possible which we believe we did.
Thanks :)
Wow ordered a Pakistan chain and wow…
Wow ordered a Pakistan chain and wow wow wow thank you luxsy will be defo buying again soon
18 april 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Ali,
Thanks for taking the time to write a lovely review. We are always trying to be innovative with our products and are glad this pendant has been well received. Looking forward to you coming and shopping with us again :)
The company is very helpful as I got an…
The company is very helpful as I got an incorrect size there replaced it the next day
16 april 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Adam,
Thanks for taking your time to write us a lovely review. We're always here to help and I'm glad we could help you :)
This isnt the first time I have shopped…
This isnt the first time I have shopped with Luxsy, I’m always happy, I got exactly what I asked for, if anything it was even better than I could of imagined, I’m very happy with my product and customer service, they made sure they had me every step of the way! Double checking, and making sure I was happy! Thanks again guys. DMG
8 april 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
It's always a pleasure working with you guys. The process of making your products is seamless. Custom products sometimes can take a bit of time so thanks for your patience. We were very pleased with the final result of the pendant which we created alongside you. Thank you for trusting us to do this work.
Terrible customer service
Terrible customer service, sent multiple emails all have been ignored. I sent back my ring weeks ago as it was turning my finger green they said they be happy to resolve the issue but no surprise I’ve had no refund OR replacement ring. Never purchasing from them again. Save your money or shop elsewhere 👎 UPDATE: (also they only replied about the issue AFTER receiving a bad review so you can tell from that what they really care about and it’s not the customers ) 14/4/2023
11 april 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hello Shauna,
Sorry to hear about your experience. We have been communicating with you via email and you have stated that you sent the item back to us via DPD so we can have a look at the issue. Unfortunately, you didn’t provide us with a reference number and we haven’t received the item back yet. We can still resolve this issue for you. We have contacted you via email to help resolve this issue and I’m sure we will.
I have made a purchase with luxsy…
I have made a purchase with luxsy jewels and I was blown with the quality. It was only right if I had purchased another order with the AJK pendant chain 🔥🔥
11 april 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Bilal,
This is amazing. Thanks for the lovely review and it's great to hear you love our custom flag pendants.
Appreciate it a lot.
The ring is absolutely beautiful but…
The ring is absolutely beautiful but unfortunately it was too small - I will give it as a gift to someone instead
22 maart 2023
Antwoord van Luxsy Jewels
Hey Jane,
Thank you so much for the review. We really do appreciate that you love the product and service.
Thank you
Ordered a ring and a nail bangle
Ordered a ring and a nail bangle - they were delivered in great packaging and came so quickly. Will definitely be ordering again.
31 maart 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Naihin,
Thank you so much for taking the time to write us a lovely review.
We're so pleased you liked the products.
Thanks
Needed a birthday gift for my partner…
Needed a birthday gift for my partner and she was ecstatic and filled with joy due to the quality of the jewellery and design. Will definitely be ordering again and recommending to my peers
1 april 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Abdul,
Thank you so much for the review. We're so glad your partner loved our jewellery :)
We really appreciate you taking the time to write us a review.
Ordered 2 chains and a pendent
Ordered 2 chains and a pendent, I'm so happy with the finished product, the chains and pendant are glistening. The transaction was so smooth! I'm gonna order a ring and a bracelet next, that's how happy I am with the service.
3 april 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Gavin,
Thanks for trusting us to do your custom product. It was really nice to work with you to create your amazing pendant. We're so glad you loved the product as much as we did.
Thanks
What a joke
I bought a bangle bracelet from them. I’m not gonna lie, it was the worst piece of ” jewelry ” that I have ever seen. Stay away from this website. All the designs are stolen, all the bracelets cost 1-3$ on alibaba.
31 maart 2023
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Christopher,
Sorry to hear your experience wasn't a good one with us. However, if you didn't like your product you had 30 days to return it back to us or at least email us so we could try rectify this problem for you. You did neither. Therefore, we couldn't help you. However, we reached out to you and still waiting a response from you.
Not only is my necklace beautiful
Not only is my necklace beautiful, but when I worried it wouldn’t get to me on time, they sent out another with express postage! Unbelievable service, thank you so much.
9 december 2022
Review zonder uitnodiging
Antwoord van Luxsy Jewels
Hey Ash, thanks for taking the time for this review. We’re glad you loved our service and hope to see you again soon :)
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