Luxury Watch Repairs Reviews 

Very quick and efficient service, will use again and would recommend

Very Fast and efficient service.Excellent communication at all stages

Fantastic service, very helpful and prompt.
Genuine people following up and checking all ok.
A scarcity in this day and age. Will definitely use again.
Well done

Super fast service - watch came back in a protective case and the repair carried out as requested- the case wasn’t Brant specific but that was clearly stated on their website- 10 out of 10 for me - many thanks

Persevere! As with many customers I found LWR to be uncommunicative, not responding to emails and only a recorded message on the phone. I sent them a working Tag Heuer watch in March 2026 for cleaning, servicing and some refurbishment. Payment was made at the same time. Approximately eight weeks was the time estimate. After nine weeks I asked for an update, and actually received a reply that it would be another 2-3 weeks. Nothing received. I tried to contact them again. No reply. And again, no reply. I finally resorted to making a special trip to London to see if this company even existed. They do. There is a small premises on 16-18 Hatton Gardens. A notice on the door says by appointment only (though in many places on their website it says drop-in callers are welcome). However, I was allowed in, and after some discussion I left the premises somewhat reassured that I would actually get my watch serviced, refurbished and returned within two weeks. In fact I had it returned within a week. I think I am one of the lucky ones.
Their website is totally misleading. It says they have 12 watchmakers - they don’t, I think it is only two. Most makes of watch sent to them are outsourced. However, they do have a Tag Heuer watchmaker on site (which, perhaps, is why I was lucky to actually have my watch serviced and returned). There are several other aspects of their website that are misleading.
I believe that they are trying to make the business a going concern but unless they start responding to customers queries, completely overhaul and redo their website so that it is truthful, and be honest about their actual expertise and turn around times, I cannot recommend anyone to use LWR.

Do not use this company! I sent my Omega watch in for service in July 2024, it took them over 9 months for the initial service and when they eventually returned my watch it didn't work. I sent it back for further work and it still didn't work. They have now had my watch for the 3rd time since since February and have not updated me on any progress despite chasing via email, telephone (they never answer) and webchat (again no response).

If I could give them a minus rating I would. These people are absolute jokers and I am going to report my watch as stolen by Luxury Watch Repairs.

Absolutely appalling customer service and workmanship. Also, they display the Rolex logo on their site, but when you read the fine print, they are NOT certified by Rolex. If I had known that before I would not have used them.

They kept my Rolex for 7 months after payment was made, which was significantly longer than their supposed SLA.

Very slow or no response to emails, chat or phone calls during this time. Eventually managed to speak to someone on the phone who advised they were waiting for parts to arrive. Had to chase so many times, mostly no response. Eventually received the watch back but two months later it stopped keeping time.

Sent various emails asking for a call with a manager. Totally ignored. I will take the watch to Rolex directly and write off the £600 these jokers charged me.

I sent my Omega Seamaster for a service on 25th October 2025, after accepting their Quotation. Despite several early emails the contact was appalling, sporadic emails and unable to get through on the Telephone.
I received an update in January 2026 saying they had restructured which had caused delays, but my watch should be ready in 4 to 6 weeks (early March 2026) this did not happen!
In May 2026 I raised the issue with my bank as I had paid LWR over £500 last year and not recived the Service as promised. My Bank refunded the money and raised a Section 75 issue with LWR. Which they had 45 days to respond - which of course they took! On the 45th day they disputed the claim causing another 30 day delay (to August 2026).
As I had sent over 20 emails and had requested my watch to be returned 5 times over the last three months, (I also informed them that if they did not send it back I would report them to the Police). No response.
I then contacted Report Fraud who passed it on to the Met Police for investigation (with a crime ref number).
I informed LWR of my actions and the Crime ref number on the 13/7/2026 to which I finally got a reply and my watch was returned to me today 16/7/26.
The had my watch for over 8 months and despite them saying it would be completed and they had the parts required back in January 26, nothing had been done!
It was a shame I had to resort to legal action but this company are awful! Those people that had a good experience are lucky - or had watches they could work on, as I beleive from other comments they cannot work on Omega watches, as they lost their ability to do so - but of course this was not communicated.
A truy dreadful experience!

I really wish I had read previous reviews I never would of sent it !
Professional website, had all the information I required, secure, special delivery pick up, it arrived posted with nice padded protective case on receipt. On June 26th i received an email from LWC with a picture of my watch all good so far. I await the estimate for service clean and battery replacement on my Stainless Steel Omega Seamaster ..and I wait and I wait. The phone remains unanswered, a spurious message saying telephones only intermittently answered. no reply to numerous emails on 6th /7th July 2026. 13 days pass before any kind of reply ..beginning to feel that my watch is being held hostage! You just cant get to speak to anyone 9th July e mail and estimate for service repair promised, but failed to materialise. Another round of e mails web chats and failed phone calls ..10th July finally had enough, no estimate received, watch has not even been looked at ! I WANT MY WATCH BACK. They state I can but on payment of £30. I was expecting £20 but hey ho on examination of receipt my watch had not ever been looked at.! ..Arrangement made for watch to be returned via DHL Express 1018309375 The watch was supposed to arrive on Tuesday 14th BTW 1245 -1345 It failed to arrive at all on the day, eventually turning up 15th July 14.22 No nice transit box but a couple of layers of bubble wrap and a padded envelope but no apparent damage ..Luxury Watch Repairs your customer service is abhorrent. Get someone to answer your phones, reply to e mails and long periods of radio silence .

Unless you are in a position to turn up to Hatton Garden in person and deal direct i would forget this company ! I am none the wiser as to the cost of any service or repair ....I THOUGHT I WAS BEING SCAMMED AND I WONDER ABOUT THE VERACITY OF OTHER REVIEWS ..

Avoid. Very poor communication, no response to requests for updates, still waiting for my watch to be returned.

My watch has been with them for months now. Well past time given. They do not respond to enquiries and my latest email is threatening legal action to recover my Seamaster. All repairs paid in advance. I wish I’d read their reviews before trusting them with my valued timepiece. Disgusted.

"We pride ourselves on our rapid turnaround time .."
Whoever wrote this should get a star role in pantomime!
They've had my gold Omega Geneve since December 2025 .. and no news on their progress with their diagnosis, let alone a repair.
Luxury Watch Repairs Ltd answers phone calls with a recorded message saying, in effect, they are too busy to answer the phone.
I've heard nothing and my frequent emails have generated no replies.
A few weeks ago their Customer Service chap left to work for a similar watch repair outfit a day or so after posting yet another advertisement online extolling LWR's services.
There's also some doubt about the company's financial stability which can be found on the UK government Companies House website.
Do not waste your time even considering their services.
And under no circumstances send them your watch!

Prompt response to initial enquiry and thereafter frequent updates to the progress of the work. Watch returned fixed in a surprisingly short timescale. Well worth the money. Good job.

Do not use this company. This is an additional review from my previous one. Received my watch back today after so many emails, phone calls, chat line. Emails are non existent, phone number is an answering system and the chat line infrequently. Legal threats. Return postage £84 pounds with DHL, this cost would be a few pounds.
You use this company at your own risk.

SCAM BUSINESS. AVOID,
My father sent his Rolex Datejust to Luxury Watch Repairs at the start of Sept ‘25 (over 9 months ago)
He sent them numerous emails over the months trying to get updates but they stopped responding altogether. He asked me if I could help and since then we have had a couple of responses and they are supposedly returning the watch BUT there is no repair and service (despite my father paying nearly £700 for this) and they are sending it back without a winder (which was fine when it was sent)! I’m still very nervous about it and I strongly suspect something will go wrong. I’ll update when/if watch is back

Very Poor Service.

1. The prepaid envelope supplied had insufficient postage paid which delayed delivery to them. It was also a worry and bad start.

2.Forget calling them their customer service line is just a machine with recorded message. When you watch is stuck waiting for the correct postage to be paid it’s very worrying not to be able to talk to them.

3. When I emailed them because may way was delayed (see 1 above) I had two replies one stating they had the watch one stating they had not received it!!! Really inspired confidence!

4. Very slow process. Took 4 working days to fit a battery even though quite was paid same day it was received.

5. When they finally confirmed the works done took yet another day to dispatch. From receiving the watch to returning it took 10 days for a battery replacement!!!

6 the quote adds £20 for return postage, maybe I looked in wrong place but I did not see any mention of this. You have to pay this regardless to get your watch back. So the advertised £48 battery replacement ends up £72.

Their speed of replying to emails, as I said you can’t talk to anyone makes you feel very uncomfortable and like you have been scammed. Then when extra fees added it’s not good.

Non existent customer service.

I would not recommend using them, I certainly won’t.

Watch supposedly service, repaired and polished, watch returned fault still exist. Sent emails no response unable to contact by phone £480 wasted. Do not use this company.

Do not send your treasured belongings to this company under any circumstances. My Rolex was gone for 5 months. Communication is appalling. Customer service is appalling. Updates are non existent. We demanded the watch back and have still not received it. Again I have been in touch and said it has not been received back. They have said they will return it next week. This company is not legitimate. Do not use them. Use your local jewellers. Please don’t fall foul of these guys like I did. 😩

I was quoted up to 25 weeks for service and crystal replacement. Now 30 weeks and still not received it back. Impossible to get hold of them: phone line has a recorded message, no response on web chat (which isn’t always available), tried messaging via Facebook and their LinkedIn pages and emails to new orders and progress addresses. Absolutely no response.

What a joke - sent watch to them at my own expense of £11 only for them to say they have to send to Tag Heuer otherwise I have to pay £18 for it to be returned - they knew which watch it was before I sent so why couldn’t they do it if they are specialists in luxury watch repair and servicing - an absolute scam - £35 to send my watch to them just to be returned and they have done nothing - not even quoted for the work. Lesson learnt send to manufacturer - might cost more but at least you get what you ask for and are not messed around. Don’t send your pride and joy here