Decepcionada com o serviço de apoio ao cliente. Estou há mais de um mês a solicitar uma fatura e até ao momento, não obtive qualquer resposta nem o documento enviado. Já entrei em contacto vári... Toon meer
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Lees wat reviewers zeggen
Company doing well , I removed my wifi and using lyca Data as a personal assistant. No matter where are you, lyca with you to connect . Yes I would be better if internet will fast in night as well... Toon meer
Eu tinha problemas de receber SMS ou chamadas, eu liguei ao apoi cliente e agente quem falou com sotaque de Portugal não entendeu meu assunto, transferiu para o colega dele, e consegui explicar o as... Toon meer
Bedrijf heeft geantwoord
Lyca Mobile has been one of the worst mobile service experiences I have ever had. It is impossible to reach customer service, both by phone and online. I tried several times and got nowhere, wh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contactgegevens
1050-127, Lisbon, Verenigd Koninkrijk
- lycamobile.pt
3,1
Gemiddeld
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Lyca Mobile PT
Dear Esra,
We’re sorry to hear that you purchased an eSIM but were unable to access or activate it.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to identify the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I recharged my number but there is no…
I recharged my number but there is no signal already I have one year validity
16 juli 2026
Antwoord van Lyca Mobile PT
Dear Sukhdeep,
We’re sorry to hear that you are experiencing no network signal after recharging your number despite having a valid one-year plan.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to identify the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
เน็ตไม่ค่อยแรง
14 juli 2026
Antwoord van Lyca Mobile PT
เรียน ลูกค้าที่รัก
ขอขอบคุณสำหรับคำติชมที่ยอดเยี่ยมและการให้คะแนนที่น่าประทับใจ!
เรามุ่งมั่นที่จะทำให้ประสบการณ์การใช้งานมือถือของคุณราบรื่นทุกวัน
ขอแสดงความนับถือ
ทีมแก้ไขรีวิวของ Lyca Mobile
trustpilotreview@lycamobile.com
The network service is to much bad i am…
The network service is to much bad i am living in Macedo de Cavaleiros but my experience is to much bad may be next time I didn’t use lyca
15 juli 2026
Antwoord van Lyca Mobile PT
Dear Sajjad,
We’re sorry to hear that you experienced poor network service in Macedo de Cavaleiros.
Thank you for sharing your feedback and providing the relevant details. We have noted your concern, and our team is currently investigating this on priority to identify the issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
It’s really good
16 juli 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Some of the area doesn’t work have to…
Some of the area doesn’t work have to work on network issues
15 juli 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We’re sorry to hear that you’re experiencing network issues in some areas. We understand how frustrating it can be when the service coverage is not consistent.
We appreciate you bringing this to our attention. Please share the locations where you are facing connectivity problems.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Im internet not working properly please…
Im internet not working properly please fix it.
And send Configure settings..
16 juli 2026
Review zonder uitnodiging
Antwoord van Lyca Mobile PT
Dear Muhammed,
We’re sorry to hear that your internet is not working properly. We understand how important it is to have a reliable connection.
We’d be happy to assist you with the configuration settings. Please share your Lyca Mobile number and device model so we can check your account and provide the correct settings to help resolve the issue.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Lakhvinder Singh,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
AI on Lyca doesn't solve service issues
Realise AI interactions with your customers doesn't usually work unless it's a simple query. I had a technical question and it was nowhere near fit for service.
I found out that there is essentially no customer service with Lyca, just a SIM card product if that's all you need.
14 juli 2026
Antwoord van Lyca Mobile PT
Dear Neville Eilbeck,
We appreciate you sharing your feedback regarding your support experience. We understand your concerns about getting assistance with a technical query and the level of support provided.
Please share your Lyca Mobile number and details of your concern via our private channel so we can review the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Somewhere network is very slow
Which reacharge show in the app 5.60 they cut 7 euro today
16 juli 2026
Antwoord van Lyca Mobile PT
Dear Prince,
We’re sorry to hear that you’re experiencing slow network speeds at times. We understand how inconvenient this can be. Please share your location and mobile number so we can check the issue and assist you further.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Muhammad Afzaal,
We’re concerned to learn about your experience. We would like to understand the issue and assist you further.
Please share your Lyca Mobile number and details of your concern via our private channel so we can investigate and provide support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Why internet is to much slow in…
Why internet is to much slow in cavaleiro area 🤔😵 of odemira municipality ,beja district.
16 juli 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We appreciate you bringing the slow internet speed in the Cavaleiro.
Please contact us via our private channel with your Lyca Mobile number and the full address or postcode so we can check the network coverage in your area and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
LycaMobile kept charging the wrong debit card
I updated the debit card information in the app, but LycaMobile kept charging the wrong old debit card to renew my data plan for 3 months in a row. Every month that this happened, I sent an email to their support department explaining the situation. Never got a response. In the end the solution (most likely) is to just cancel the plan completely and then start all over again. Not really customer friendly...
15 juli 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We are concerned to learn about your experience with the payment method update and plan renewal charges. We understand your concerns regarding the incorrect card being charged and the lack of response from support.
Please share your Lyca Mobile number and payment details via our private channel so we can investigate this further and assist you with a resolution.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Here's a more professional and…
Here's a more professional and impactful review:
I have had a very disappointing experience with Lyca Mobile.
I tried many times to attach my new bank card, but the app kept showing errors and would not save it. There also appears to be a bug where, if an auto-renewal package is active, it is impossible to purchase a new package.
I also faced multiple top-up issues. I paid €7 than €8 received a "processing" message, and the money was deducted from my bank account, but I never received the mobile data.
These problems are especially frustrating when traveling outside Portugal within the EU, as reliable mobile service is essential. Lyca Mobile needs to fix these issues and improve its payment and top-up system.
30 juni 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We are sorry to hear about the difficulties you experienced with adding your bank card, managing your package, and completing top-ups. We understand how important reliable access to your mobile services is, especially while travelling.
We would like the opportunity to review these concerns, including the payment and data activation issues. Please share your Lyca Mobile number and relevant details via our private channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear customer,
We're truly happy to hear you received outstanding service. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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