Ordered May 13th. No order received. Phone messages and emails not returned. Had to call credit card company to chargeback the amount on August 10, as no product or communication had been received.
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Lees wat reviewers zeggen
Ordered December 2, 2020; today is December 28, 2020, still no sleeve, supposedly mailed the 15; December, tracking shows it isn’t moving.I contacted tgem 3 times no answer. I ordered from 3 other com... Toon meer
Bedrijf heeft geantwoord
I use Lymphedema Products to purchase my short stretch wraps. The delivery is quick, ordering easy but still upset that they entice with a possible large percentage off, but always deliver a tiny disc... Toon meer
The products I have ordered have been excellent, and the company is very responsive to messages. Items have arrived within a reasonable time frame (small company, not Amazon-fast, but that's OK).... Toon meer
Bedrijfsgegevens
Over LymphedemaProducts.com
Informatie afkomstig van verschillende externe bronnen
Lymphedema Products stands apart from other medical supply retailers because we are dedicated to lymphedema. Unlike other bandage resellers who carry products for a wide spectrum of medical conditions, we focus on supplying only those products appropriate for the safe and effective treatment of this unique condition. Our unparalleled expertise in the field makes us uniquely qualified to supply individuals benefiting from Complete Decongestive Therapy (CDT) for the treatment of lymphedema, as well as patients with other edema disorders responding to compression therapies, such as venous edema, lipedema, post surgical edema, and traumatic edema. Our customers value our unwavering commitment to their special needs and appreciate why we are the "Lymphedema Treatment Experts."
We understand that shopping with us for your lymphedema needs requires your trust in our company and our principles. We value that trust and want you to know that we will do our very best to earn your confidence every time we process an order for you. Lymphedema Products is committed to the highest level of customer service and we are not satisfied until you are. If for any reason you are not completely satisfied with your order or your shopping experience, please let us know and we will address your concerns as quickly as possible.
We invite you to experience why so many customers have come to trust our commitment to lymphedema and have chosen us to be their preferred source for lymphedema treatment supplies.
We understand that shopping with us for your lymphedema needs requires your trust in our company and our principles. We value that trust and want you to know that we will do our very best to earn your confidence every time we process an order for you. Lymphedema Products is committed to the highest level of customer service and we are not satisfied until you are. If for any reason you are not completely satisfied with your order or your shopping experience, please let us know and we will address your concerns as quickly as possible.
We invite you to experience why so many customers have come to trust our commitment to lymphedema and have chosen us to be their preferred source for lymphedema treatment supplies.
Contactgegevens
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Delayed order and no explanation
I ordered two sleeves on July 31. On August 14, I had still not received my order and there was no update on the status. I had to reach out to ask why there was a delay. Finally, I received a confirmation that my order was shipped the same day I inquired about it. No apology for the tardiness. Not very good customer service.
15 augustus 2020
Review zonder uitnodiging
Great service
Great service although I have not received my order yet I’m happy with the site and company
14 augustus 2020
Review zonder uitnodiging
Where is it ?
As of right now I have not received my order or any notification of any kind saying when it will ship.
14 augustus 2020
Review zonder uitnodiging
I placed an order on 7/28/2020 and…
I placed an order on 7/28/2020 and still have not gotten my order or even an email to update as to when I will get it! I have ordered a compression sleeve before and I have loved it but this time is ridiculous! No communication at all!
13 augustus 2020
Review zonder uitnodiging
Still waiting for tracking number
13 augustus 2020
Review zonder uitnodiging
Cann't review my item because its been…
Cann't review my item because its been several weeks since I ordered and still haven't received. Why would you send a review before I received the item?
13 augustus 2020
Review zonder uitnodiging
Long shipping
It’s been 3 weeks and I still haven’t received my order.
13 augustus 2020
Review zonder uitnodiging
Bad service
My credit card has been charged, I don’t have information as to when my product will be shipped or what is the status. This is the worst service I have received which doesn’t deserve a single star
13 augustus 2020
Review zonder uitnodiging
Where's my order?
I had no problem with the online ordering process. However, I ordered my product July 31, 2020 and as of today August 12, 2020 haven't received my order. Nor have I received any indication as to the delivery date.
I have however received three separate emails asking about my opinion on the product and the service.
I can't evaluate the product since it hasn't arrived and I haven't examined it.
I'm giving a one star rating for service because I haven't received my order after two weeks of waiting.
I did contact a Liz Rivas today and was told the product hadn't been shipped yet.
Why? You received payment from my credit card.
13 augustus 2020
Review zonder uitnodiging
I have yet to receive items…extremely disappointed
I have yet to receive items disappointed, not even shippment confirmation
13 augustus 2020
Review zonder uitnodiging
The website stated a 10% discount would…
The website stated a 10% discount would be given on my first order. I did not see that when I typed in the order information, shipping, or payment info - there was a place for a promo code, but I had not seen the promo code. So I placed the order without the discount.
Now it has been 2 weeks and I still am not seeing the product. I was advised in an email to open a service ticket (or something like that), which said "Processing". That's not much information.
Today I called and the customer service rep said you are are short of workers because of the COVID pandemic, and usually orders are shipping with about a 2 week delay. So I am expecting my sleeve in what, a week or so more for the standard shipping? I forgot to ask how long "standard shipping" generally takes. That bit of info is not on the website either, that I saw.
12 augustus 2020
Review zonder uitnodiging
2 weeks and no response. Do not buy.
It has been more than 2 weeks since ordering and so far... crickets. No notice of shipment, and no response to two inquiries about status. Do not buy from this company.
Technically I _have_ heard from them. An email right off the bat saying what a good job they were going to do and inviting me to reply with any issues (which I have done). And then an email inviting me to provide feedback (which you are now reading)!
12 augustus 2020
Review zonder uitnodiging
We received the order as it was said to…
We received the order as it was said to arrive. I like the products and the live chat person was helpful.
I might suggest some sort of standard for determining the size needed for stockinettes as different manufactures show for example 6.2cm or 12cm sizes. The average Joe (me) does not have a clue what to order when I need a product to fit a 40cm limb. The chat person was helpful, BUT, the sample I ordered (Alba 8") would be big enough to fit nicely over my wife's shoulders! (it's for her leg). Thank you for caring.
12 augustus 2020
Review zonder uitnodiging
Very fast shipping and exactly what I…
Very fast shipping and exactly what I ordered.
12 augustus 2020
Review zonder uitnodiging
The order took over two weeks to…
The order took over two weeks to arrive. My wife is very lucky her case was mild. You are too slow.
11 augustus 2020
Review zonder uitnodiging
I ordered a product from you 7-22-20…
I ordered a product from you 7-22-20 and didn't received it until 8-10-20. When ever I did before I would received within a couple of days. I had to call and was told that it was going to be shipped in the next week. Next day I get notice that it was shipped. Why did I have to call and wait so long. Thank You
11 augustus 2020
Review zonder uitnodiging
Delivery problems
I ordered from Lymphedema over a week ago and still have not received my order. They sent it via USPS. It was supposed to be delivered Friday - 4 days ago.
Maybe they should try UPS or another delivery company.
11 augustus 2020
Review zonder uitnodiging
Thank you
Thank you, happy to have your great products quickly available!
11 augustus 2020
Review zonder uitnodiging
7 Days later
7 Days later, no order delivered! 2 pair gloves an ankle support...
11 augustus 2020
Review zonder uitnodiging
I have not received my products yet no…I haven't revived my order.
I have not received my products yet no review at this time.
11 augustus 2020
Review zonder uitnodiging
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