Ordered online, waited, waited, waited. eventually phoned to find out why they hadn't sent my order. Out of stock, didn't have any date for new stock, trying to source from elsewhere but no idea wh... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Orders dealt with promptly and dispatched. Delivery within good time frame. Deliverer willing to take time to out item in sensible and required space withi property fence, to keep unseen from road.
Bedrijf heeft geantwoord
Macfarlane is a relatively new supplier for us. Gabrielle Baker has been my go to contact, nothing seems to be to much trouble. We are keen to move away from plastic & onto a greener more eco packagin... Toon meer
Bedrijf heeft geantwoord
Really impressed with our experience, very professional. There was an unexpected lead time delay with boxes we ordered that we needed for a pending event. When we informed Samantha of the timescale... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Macfarlane Packaging
Geschreven door het bedrijf
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Contactgegevens
Whitehall Avenue, MK10 0BU, Milton Keynes, Verenigd Koninkrijk
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
4,3
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fast delivery & easy transaction.
28 april 2026
Antwoord van Macfarlane Packaging
Hi John,
Thanks so much for taking the time to leave us a five star review, it's great to hear that you're happy with the service we provide.
Many thanks,
The Macfarlane Packaging Team
they were very quick and reasonably…
they were very quick and reasonably priced, they also provide an excellent alternative to a product that was out of stock
23 april 2026
Antwoord van Macfarlane Packaging
Hi Dean,
Many thanks for taking the time to leave a 5 star review, it's greatly appreciated. I'll be sure to pass your comments onto the customer service team!
Thanks
The Macfarlane Packaging team
Macfarlane Packaging have been our…
Macfarlane Packaging have been our preferred supplier of packaging and their products and delivery services always attract 5-Stars all time! Thank you very much!
23 maart 2026
Antwoord van Macfarlane Packaging
Hi Elijah,
Thanks so much for taking the time to leave us a review.
It's fantastic to hear you think our packaging and service is 5-star! We look forward to continuing to support you with your packaging needs.
Best wishes,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi Carl,
Thanks so much for taking the time to leave us a 5 star review.
We look forward to working with you again in the future.
Thanks,
The Macfarlane Packaging Team
Orders dealt with promptly and…
Orders dealt with promptly and dispatched.
Delivery within good time frame.
Deliverer willing to take time to out item in sensible and required space withi property fence, to keep unseen from road.
10 april 2026
Antwoord van Macfarlane Packaging
Hi Mrs Hyman,
Many thanks for the five star review, we very much appreciate you taking the time to leave your feedback.
Many thanks,
The Macfarlane Packaging Team
Boxes perfect
Boxes perfect, delivery left much to be desired, paid for next day delivery and delivered four days later
9 april 2026
Antwoord van Macfarlane Packaging
Hi Keith,
Thanks for taking the time to leave us a review.
It's great to know you think the boxes you ordered are perfect, but we're very sorry to hear you had a poor experience with our courier partners.
Our Customer Care Team will process a partial refund of your delivery fee, as you did not receive the service you selected. If there's anything else we can do, please email customercare@macfarlanepackaging.com and we'll endeavour to help.
We will also be sharing this feedback with our couriers.
We hope you'll consider giving us another chance.
Best wishes,
The Macfarlane Packaging Team
Missing Delivery
The only reason I am giving 2 stars, rather than zero is because Kayleigh at Customer Services is great and what boxes have arrived are good quality. A week on from placing an order for next day delivery, I still don’t have a complete order and have given up hope of it arriving despite having made calls to chase it.Will not use again.
UPDATE Missing parts of delivery turned up this evening very badly packaged. My order is now complete but my experience has not been good.
8 april 2026
Antwoord van Macfarlane Packaging
Hi Karena,
Thank you for taking the time to leave us a review.
We're very sorry that you had this experience with your order.
After further investigation, we understand that our courier partners let us down on the delivery front, due to a machine breakdown and a missed collection.
Since you've spoken to Kayleigh in our Customer Care Team, we understand you've been given a refund on your delivery fee, and the missing item that got lost during transit has been dispatched again for you.
This is not the usual experience we expect to provide to customers and we will be sharing your feedback with our service providers. We have also shared your feedback about the outer packaging with our Logistics Team.
We hope that you will consider giving us another chance in the future, if you ever need packaging again.
Best wishes,
The Macfarlane Packaging Team
Terrible experience - verbally abused by a member of staff in the car park
Visited the Clifton site to collect an order, was verbally attacked by the car park gates by a female member of staff as we were struggling to get access to the car park and was blocked in by the same females car. Really poor way to treat customers, left me feeling quite threatened and nervous to even get out of the van to pick up my order. I can’t say I would ever recommend or return here, terrible experience - all I can say is steer clear!
8 april 2026
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Lucy,
We are deeply sorry to hear you experienced this at one of our sites. Please accept our sincere apologies.
Your feedback was escalated to management, as this is not the behavior we would expect from our colleagues.
Since your initial feedback, you have spoken to Jackie, the local manager, who provided a refund and resolution to the situation.
Again, please accept our apologies. We hope you will consider us for your packaging needs in the future.
Kind regards,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi Aniko,
Thanks for leaving us a 5-star review. We really appreciate it.
It's great to hear you think we offer fast delivery, quality products and good customer service.
Don't hesitate to use Macfarlane in the future for your packaging needs!
Best wishes,
The Macfarlane Packaging Team
I’ve had a great experience with…
I’ve had a great experience with Macfarlane Packaging. Samantha is always incredibly helpful when it comes to providing accurate stock details, which allows us to plan our inventory effectively. She’s also been very supportive whenever there are delayed deliveries, keeping us informed and helping resolve any issues quickly. A pleasure to work with.
3 april 2026
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Yabang,
Many thanks for the five star feedback, it's very much appreciated. I'll be sure to pass your comments about Samantha on to the team.
Many thanks!
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi Alan,
Many thanks for the 5* review, much appreciated!
The Macfarlane Packaging Team
Macfarlane has been brilliant to use
I have been using Macfarlane packaging for 9+ years and
Samantha O'Sullivan has been the go to contact for order updates and any problems with orders after arrival. I have been very happy with the customer service and all the problem solving along the way she has been brilliant. Highly recommend!
2 april 2026
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Adrian,
Thanks for taking the time to leave us a 5-star review.
It's fantastic to know you've been enjoying our customer service and a loyal customer for almost a decade!
We look forward to supporting you with your packaging needs in the future.
Best wishes,
The Macfarlane Packaging Team
Damaged Layflat Tubing was reported…
Damaged Layflat Tubing was reported immediately; it is now Thursday and no response has been received regarding a refund or replacement.
24 maart 2026
Antwoord van Macfarlane Packaging
Hi Sarah,
Thanks for taking the time to leave us a review.
We understand from our Customer Care Team that they initially acknowledged receipt of your email within 24 hours but were unable to source a replacement for your damaged item immediately. Therefore, they took longer than ideal to get back to you with a resolution.
We can only apologise in this instance. We aim to resolve any customer service requests within 48 hours / 2 working days, if not sooner.
We understand that our Customer Care Team has since confirmed a replacement will be delivered next week. We hope this meets with your satisfaction.
Please don't hesitate to get in touch with us if you need anything else.
Best wishes,
The Macfarlane Packaging Team
Very poor delivery and after-sales service.
It's a shame.
Since I moved, they've been sending packages to my old address; they have no way of managing it properly.
Wrong shipments—I recently received items I didn't order.
Shipments with missing items.
Shipments with the wrong address.
Every time I place an order with them, I get nervous.
I've spoken with my business partner, and we're going to end our business relationship with MacFarlane. We'll look for an alternative.
4 maart 2026
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Isidro,
Thanks for taking the time to leave a review.
We're sorry to hear about the issues you've been having regarding your delivery address.
If you can provide additional information to contactus@macfarlanepackaging.com, we can look into this for you and ensure your address is updated.
If you're a website customer, you can log in and amend your delivery address in the "My Account" section of the website. If you're a customer of one of our local branches, please email us using the contact details provided, and we can coordinate the correction.
Again, please accept our apologies. This is not the experience we expect for our customers and we will take your feedback on board.
We hope you'll give us another chance.
Best wishes,
The Macfarlane Packaging Team
Still awaiting delivery ...paid £19.99…
Still awaiting delivery ...paid £19.99 for a next day delivery!
18 maart 2026
Antwoord van Macfarlane Packaging
Hi Dimitri,
Thanks for taking the time to leave a review. We appreciate your feedback.
I understand our customer care team has reached out to you and offered a full refund in this instance.
Unfortunately, although the parcel left our warehouse the same day, our courier partner misrouted the consignment and didn't inform us, which created the delay.
I can only apologise, as this is not the experience we want Macfarlane customers to receive. We have passed this feedback on to our courier partner too.
We hope our customer care team has resolved the matter to your satisfaction, and you will consider giving us another chance.
Best wishes,
Charlotte from The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Thanks for taking the time to leave a 5-star review Simon. We really appreciate it.
Don't hesitate to get in touch if you need any further support with your packaging.
Best wishes,
The Macfarlane Packaging Team
Great Support
Friendly, professional staff who are willing to assist their customers whether the matter is big or small. Communication is excellent and answers are quick. All round, from our amazing sales Rep (Jen) to Dawn and the drivers we have always received A+ service!
12 november 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Andy,
Thanks for taking the time to leave us a 5-star review.
It's fantastic to hear about the clear communication and excellent service you've received from not only our sales team but our logistics colleagues as well.
We look forward to working with you in the future.
Best wishes,
The Macfarlane Packaging Team
Great customer service from Samantha
5 november 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Garrett,
Many thanks for taking the time to leave a 5 star review, it's very much appreciated!
We're glad you received great customer service from Samantha, we'll be sure to pass on your comments.
Many Thanks,
The Macfarlane Online Team
Amazing Customer care
A product I had ordered was currently out of stock, Samantha kindly emailed me as soon as this became apparent, she made sure to offer alternative products of similar status to me which may I add were slightly dearer but proceeded to not charge the extra amount because of the stock outage, Brilliant service and customer care
15 oktober 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Stacey,
Thanks so much for the five star review, it's very much appreciated! So glad you received amazing customer care from Samantha, we'll be sure to pass on your comments!
Thanks again,
The Macfarlane Packaging Team
Usually have some sort of issue
Usually have some sort of issue, whether it be late delivery or wrong items sent. Always gets sorted without issue but it does happen quite often, and late delivery does often require me to contact them, instead of them contacting me to let me know.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Ricky,
Thanks for taking the time to leave us a review. We're sorry you haven't had an ideal experience recently.
If you could please email contactus@macfarlanepackaging.com referencing your latest order number or account name, we can get the relevant team to look into this for you, whether it's our web team or one of our regional distribution centres.
Best wishes,
The Macfarlane Packaging Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.