Ordered online, waited, waited, waited. eventually phoned to find out why they hadn't sent my order. Out of stock, didn't have any date for new stock, trying to source from elsewhere but no idea wh... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Orders dealt with promptly and dispatched. Delivery within good time frame. Deliverer willing to take time to out item in sensible and required space withi property fence, to keep unseen from road.
Bedrijf heeft geantwoord
Macfarlane is a relatively new supplier for us. Gabrielle Baker has been my go to contact, nothing seems to be to much trouble. We are keen to move away from plastic & onto a greener more eco packagin... Toon meer
Bedrijf heeft geantwoord
Really impressed with our experience, very professional. There was an unexpected lead time delay with boxes we ordered that we needed for a pending event. When we informed Samantha of the timescale... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Macfarlane Packaging
Geschreven door het bedrijf
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Contactgegevens
Whitehall Avenue, MK10 0BU, Milton Keynes, Verenigd Koninkrijk
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
4,3
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Samantha has Great Customer Service!
Had a great experience with Macfarlane Packaging, Samantha O'Sullivan was very helpful when our order had to change, she made sure we got a replacement product and that our order shipped on time. Would highly recommend this company.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Joann,
Thanks so much for taking the time to leave us a 5-star review. We really appreciate it.
It's fantastic to hear that you think our customer care team are very helpful and that you'd recommend us.
Don't hestate to choose Macfarlane in the future if you need packaging.
Best wishes,
The Macfarlane Packaging Team
Not owning up to their misakes
I emailed Macfarlane Packaging with details of the boxes I needed, but instead of confirming properly, they sent me a quote full of their own product codes and jargon that didn’t mean much to me. Even though they clearly knew the boxes looked different from the ones I had requested, they went ahead and sent the wrong items anyway. To make matters worse, they are refusing to give me a refund for their mistake. Very poor communication, unhelpful service, and a frustrating experience overall. I expected a reliable supplier, but this experience has been nothing but disappointment. I won’t be using them again and would not recommend them.
30 september 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Oskars,
Thanks for taking the time to leave us a review. We aim to provide clear communication and high-quality service when dealing with all customers. We’re very sorry this hasn’t been your experience. Please accept our apologies.
We have passed your feedback on to the branch you have been working with and asked the Regional Business Manager to reach out to you directly to resolve this.
Again, please accept our apologies for your experience. We do hope you’ll consider giving us another chance.
Best Wishes,
The Macfarlane Packaging Team
I have been dealing with MacFarlane…
I have been dealing with MacFarlane Packaging for a few years now. I mainly deal with Sam for any queries in relation to my orders. She is extremely helpful and efficient. I highly recommend.
19 september 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Aoife,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's fantastic to hear you've been a loyal customer for a number of years and find Sam in our customer care team helpful and efficient. Thanks for your recommendation!
Best wishes,
The Macfarlane Packaging Team
Didn't refund full amount
Didn't refund full amount, website doesn't clearly label things. Avoid these, use kite instead
1 augustus 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Phil,
We're sorry to hear this and we take your feedback on board about how we can improve our website.
Regarding your refund, partial refunds are usually made when there is an issue with only part of an order.
To enable us to look into this further for you, please email your order number and the email address on your Macfarlane web account to contactus@macfarlanepackaging.com.
Best wishes,
The Macfarlane Packaging Team
I have found Samantha to be extremely…
I have found Samantha to be extremely helpful and provided me with an excellent customer service
8 september 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Garreth,
Thanks for taking the time to leave a 5-star review. We really appreciate it.
It's fantastic to hear that you've received extremely helpful service from our online customer care team. Your feedback will be passed on to them.
We look forward to helping you with your packaging in the future.
Best wishes,
The Macfarlane Packaging team
Great Customer Service
They provide packaging solutions for all your needs and fantastic customer service. Samantha and Kayleigh at customer service were great with their prompt responses. Samantha made sure I received the correct product the very next day. Good customer service makes all the difference to make a business stand out from the rest.
5 september 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Namitha,
Thank you so much for your 5 star review, it's really lovely to hear that you've had a great experience with our team!
Please don't hesitate to contact us again if you require any further packaging assistance!
Thanks,
The Macfarlane Packaging Team
Amazing Customer Service
Amazing Customer Service! Making my order was very easy to make online. However, what impressed me most was the customer service after my order was delivered. I needed to return part of my order and Samantha O'Sullivan went above and beyond to help me. Macfarlane Packing were an absolute pleasure to deal with, thanks to their professional employees. Thanks again Samantha!
13 augustus 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Lorraine,
Thanks so much for taking the time to leave a 5 star review, I'll be sure to pass your comments on to Samantha and the team.
Many thanks!
Caroline
COMPASSION
THANK YJU VERY MUCH ON MONDAY. I WAS A BIT LATE BUT HAD TO STOP FOR A BIT ..AS SADLY MY SISTER PAST AWAY WHILE I WAS AWAY FROM HOME ..ANF WHEN I EXPLAINED TO WAREHOUSE GUY. I WAS SEEN TO WITH A QUICK TURN AROUND BY YOURSELFS. ..THANKS TO YOUNG FELLA WITH BEARD WHO SEEN TO ME AND THE YOUNG LASSIE ON FORKLIFT FOR THE COMPASSION SHOWN AND KIND WORDS.
LAWRENCE CURRIE DRIVER SCOTLAND
18 augustus 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Lawrence,
Thank you for taking the time to leave such a thoughtful review during what must be a very difficult time for you and your family.
We’re really sorry to hear about the loss of your sister and our thoughts are with you.
It means a lot to know that our team showed kindness and compassion when you visited, we’ll make sure your thanks are passed on to the colleagues you mentioned.
Take care,
The Macfarlane Packaging Team
Great Customer Service
Macfarlane Packaging have great customer service. their website is easy to navigate. Their prices are reasonable and the delivery is always on time! Above all else i would like to personally Thank, one their members of their team Gabrielle Baker has been such a great help and she always keeps my Company updated on relevant information about our orders or anything else that she can assist on. And works tireless to give us the best service. Thank you!
4 augustus 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Thanks for taking the time to leave us a 5-star review, Aaron! We really appreciate it.
It's fantastic to hear you value the excellent customer service provided by our team, as well as our competitive pricing and speedy delivery!
Don't hesitate to use Macfarlane for packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Happy with the service!
Gabrielle was great at resolving the issue I had. The products are always of a good quality and the most reasonably priced that I can find.
23 juli 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Thanks for taking the time to leave us a 5-star review!
We really appreciate it. It's great to hear you find our packaging is good quality and well priced. It's also fantastic to know our Online Customer Care team is providing great service.
Don't hesitate to use Macfarlane for packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Great Service
Its very easy to order online for our business. The delivery is always quick, and if there is ever a stock issue or a delivery problem, it is dealt with quickly by Samantha. Ben is also very helpful when we have questions about different products. Thank you.
14 juli 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Seeds Ireland Team,
Thanks for taking the time to leave us a 5-star review.
It's fantastic to hear that you enjoy our quick delivery, as well as the customer service provided by our expert team.
Don't hesitate to choose Macfarlane again when you next need packaging.
Best wishes,
The Macfarlane Packaging Team
Waste of time
I used to deal with Macfarlane in a previous job and they were great. I thought I would see if I could collect an order as I am local to their Grantham depot. I called and was passed around multiple people, the 5th person I spoke to confirmed I can collect from Clifton but not Grantham. The website says in their FAQ's if you want to collect an order call the number - I wouldn't waste your time!
22 mei 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi K Cottam,
Many thanks for bringing this to our attention, I'm sorry that you did not receive a good experience on this occassion.
Our Grantham Packaging office has recently moved premises and are now based in Fairham, Nottingham, I think this could be why there was some confusion when you called.
If you'd like to speak to the office in Nottingham directly, you can reach them on 01949 837666. Alternatively, if you drop us an email to contactus@macfarlanepackaging.com and let us know what packaging you are looking for, we can arrange direct follow up.
We are in the process of updating our google address details, but you can find our most up to date site information on our website.
Many thanks,
The Macfarlane Packaging Team
Excellent customer service
Very pleased with Macfarlane Packaging. Samantha in particular is fantastic. She has a friendly demeanour and provides exceptional customer service. I've had to make changes to a couple of orders recently and she has made the process very simple and straightforward. Excellent service.
6 mei 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Kevin,
Many thanks for taking the time to leave us a five star review, we really appreciate your feedback. It's great to hear that Samantha has provided excellent support.
We look forward to working with you on future packaging projects!
Thanks,
The Macfarlane Packaging Team
McFarlane Packaging
Just wanted to give a shout out to McFarlane Packaging for their excellent customer care in particular Kayleigh & Ben. I needed packaging urgently and they facilitated my request with ease and allowed me to collect from the warehouse. They also communicated by phone which is my preferred method of communication.
2 april 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Edelle,
Many thanks for taking the time to leave us a 5 star review, it's great to hear that the team are providing excellent customer care.
We look forward to working with you on any future packaging requirements!
Thanks,
The Macfarlane Packaging Team
Gloucester Macfarlane-Mike, Chris & Tom
The group in Gloucester, Mike, Chris and Tom consistently provided us with fantastic customer service. Always on the end of the phone if we require them and go above and beyond time and time again.
28 maart 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Luke,
Many thanks for taking the time to leave us a five star review! It's great to hear that the team at Gloucester are providing fantastic service. We'll be sure to pass your message on to the management team!
Thanks,
The Macfarlane Packaging Team
Lack of care and attention
Lack of care and attention! Sending several emails over the last 3 weeks in an attempt to get my 3rd and final parcel delivered. Not only is the service team not monitoring the delivery, they blamed the carrier for losing it 2 weeks ago yet still haven't issued me replacements despite me asking for my goods.
Can someone please just send me what i have paid for. So much of my time has been lost chasing a company who clearly doesn't care for there customers.
** If you had called I would have missed calls, try not to add comments into your reply which are not factually. ** 18 Workings days later and i can confirm i have my full order. You will not be gaining me as a repeat customer! Already found an alternative supplier.
3 maart 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi,
Thanks for taking the time to leave us a review.
After investigating your case, we understand that you have been speaking to our customer care team about your order via live chat and email in the past week. Our online customer care team also tried to get in touch via phone.
We apologise for the inconvenience caused by the delay in your order. We have shared your feedback with our courier partners and also fed it back to our logistics teams so they can improve their processes.
We understand that your replacement delivery was delivered this morning based on the tracking provided by our couriers, DPD.
If you need further support, please use live chat, call 0800 2 88 88 22 or email customercare@macfarlanepackaging.com, quoting your order number and contact details.
Again, please accept our apologies for your experience. We do hope you’ll consider giving us another chance.
Best wishes,
The Macfarlane Packaging Team
Faultless
We've been a customer of Macfarlane for the best part of 6 years now. From ordering a few hundred boxes to thousands the service has always been exemplary. A special shoutout to our account manager Gabrielle Baker who is constantly faultless, on the rare occasion she's been absent her colleagues are equally brilliant.
Sometimes there are issues, stock damaged, items out of stock. It's easy to leave a great review when everything goes well however that isn't the real world. What really shines through is macfarlanes proactive approach to any issues that happen, hand on heart not once in our 6 years have I ever been left dissatisfied with their service or products, always kept up to date and any issues that are rectified before you can even think about it.
Fantastic company for all your packaging needs big or small.
14 maart 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Alex,
Thanks for taking the time to leave us a 5-star review, we really appreciate it.
It's fantastic to hear that you've been a long-term Macfarlane Packaging customer and that you've received consistently great service from our team.
We look forward to continuing to work with you.
Best wishes,
The Macfarlane Packaging Team
very easy company to deal with and fast…
very easy company to deal with and fast delivery
17 februari 2025
Antwoord van Macfarlane Packaging
Hi Lee,
We really appreciate you taking the time to leave a 5 star review, thank you!
We look forward to supporting you on your next packaging project.
Thanks,
The Macfarlane Packaging Team
Prompt and friendly service
Prompt, professional service and any queries dealt with by their friendly staff. Would recommend
25 februari 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Lisa,
Thanks for leaving us a 5-star review. We really appreciate it.
It's great to hear you'd recommend Macfarlane Packaging and that you found our tam friendly, prompt and professional.
Best wishes,
The Macfarlane Packaging Team
Samantha was extremely helpful when…
Samantha was extremely helpful when resolving an issue for us.
21 januari 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Jason,
Many thanks for taking the time to leave us a 5 star review, I'll pass on your kind comments to Sam, I'm sure she'll be thrilled.
Many Thanks,
The Macfarlane Packaging Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.