Ordered online, waited, waited, waited. eventually phoned to find out why they hadn't sent my order. Out of stock, didn't have any date for new stock, trying to source from elsewhere but no idea wh... Toon meer
Bedrijf heeft geantwoord
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Orders dealt with promptly and dispatched. Delivery within good time frame. Deliverer willing to take time to out item in sensible and required space withi property fence, to keep unseen from road.
Bedrijf heeft geantwoord
Macfarlane is a relatively new supplier for us. Gabrielle Baker has been my go to contact, nothing seems to be to much trouble. We are keen to move away from plastic & onto a greener more eco packagin... Toon meer
Bedrijf heeft geantwoord
Really impressed with our experience, very professional. There was an unexpected lead time delay with boxes we ordered that we needed for a pending event. When we informed Samantha of the timescale... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Macfarlane Packaging
Geschreven door het bedrijf
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Contactgegevens
Whitehall Avenue, MK10 0BU, Milton Keynes, Verenigd Koninkrijk
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
4,3
Uitstekend
1K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Samantha is super helpful and efficient…
Samantha is super helpful and efficient to deal with .
Working with them nearly 2 years now.
14 februari 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Ale,
Thanks for taking the time to leave your 5 star review, we'll pass your comments on to the customer service team! I'm sure they'll be thrilled to read it.
Thanks,
The Macfarlane Packaging Team
Great Company
Great Company, Fast Delivery and Always Sort out Any Issues That may Arise Quickly.
7 februari 2025
Antwoord van Macfarlane Packaging
Hi Gary,
Thanks for the 5 star review! It's very much appreciated and we look forward to working with you again in the future.
Thanks,
The Macfarlane Packaging Team
exellent Sales support, His name is Ben
Ben provided outstanding customer service from start to finish! He was incredibly helpful, quick to respond, and went above and beyond to ensure I got the right product at a great price. His professionalism and kindness made the entire process seamless and stress-free. I truly appreciate his effort and highly recommend working with him. Thank you, Ben, for your excellent service! ⭐⭐⭐⭐⭐
11 februari 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Thanks so much for the 5 star review, it's great to hear that our team are offering excellent sales support. We'll be sure to pass your comments on to Ben.
We look forward to working with you on future packaging projects!
Best Regards,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi Adam,
Thanks so much for the 5 star review, it's great to hear that you're happy with our product quality!
Many thanks,
The Macfarlane Packaging Team
Samantha O'Sullivan
Samantha O'Sullivan was very friendly and responsive via email and acted with urgency, very much appreciated.
Thank you
11 februari 2025
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Joy,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's fantastic to hear our customer care team are looking after you well.
Don't hesitate to use Macfarlane for your packaging in the future or get in touch if you need support.
Best wishes,
The Macfarlane Packaging Team
quick delivery,well packed,would prefer…
quick delivery,well packed,would prefer delivery to back door in future,and easy to contact.
3 februari 2025
Antwoord van Macfarlane Packaging
Hi Glyn,
Thanks for leaving us a 5-star review, we really appreciate it.
It's fantastic to hear you think the delivery was quick and your packaging well packed.
If you do have a specific delivery request, please let our team know at point of ordering and they will do their best to ensure our couriers accommodate it.
Don't hesitate to use Macfarlane for Packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Easy to reorder product
Easy to reorder product. Prompt delivery and good communications
4 februari 2025
Antwoord van Macfarlane Packaging
Hi Bob,
Many thanks for taking the time to leave us a five star review, it's very much appreciated.
We looking forward to working with you on any future packaging requirements you may have!
Best Regards,
The Macfarlane Packaging Team
Damaged delivery.
Although the boxes were wrapped in plastic this was torn an on of the boxes was significantly damaged.
This is the second occasion that a delivery has been damaged and ls problems due to the handling by the courier. More protection is required so that we receive the goods in perfect condition.
28 januari 2025
Antwoord van Macfarlane Packaging
Hi Anne,
Thanks for your feedback.
Our customer care team have been notified and will be in touch about your experience.
Best wishes,
The Macfarlane Packaging Team
Good to speak to a real person about…
Good to speak to a real person about issues to do with delivery etc.
30 januari 2025
Antwoord van Macfarlane Packaging
Hi Richard,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
We're glad our customer care team were able to help you and provide the information you needed.
Don't hesitate to get in touch if you need support with your packaging requirements in the future.
Best wishes,
The Macfarlane Packaging Team
We ordered 3 items
We ordered 3 items. 2 were delivered on time but the third was out of stock. The out of stock item was 7.5 cubic ft eco fill. So I had to collect 15 cubic ft from Bristol warehouse. The Bristol warehouse are great as are the Bristol sales team. Particularly Monika. I would much rather deal with directly but as I’m a Mail Boxes Etc franchise I must order online.
27 januari 2025
Antwoord van Macfarlane Packaging
Hi Stephen,
Thanks for taking the time to leave us a review.
We understand that you've been in touch with our customer care team about this. Our Bristol branch will be happy to support with any collection requirements associated with your online purchases.
If you need any further support, please don't hesitate to get in touch with us. We hope you'll continue to use Macfarlane for all your packaging needs.
Best wishes,
The Macfarlane Packaging Team
Goods were available for our collection…
Goods were available for our collection when advised
22 januari 2025
Antwoord van Macfarlane Packaging
Hi Malcolm,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's great to hear you were able to collect your order with ease.
Don't hesitate to use Macfarlane for packaging again in the future.
Best wishes,
The Macfarlane Packaging Team
Good service -fast delivery
21 januari 2025
Antwoord van Macfarlane Packaging
Hi Miles,
Thanks for taking the time to leave us a 5-star review. We really appreciate it!
It's fantastic to hear you think we offer good service and speedy delivery.
Don't hesitate to use Macfarlane for packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi Fazal,
Thanks for taking the time to leave us a 5-star review.
It's great to hear you think our packaging is high quality and that your delivery was timely.
Don't hesitate to use Macfarane for packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Boxes and Cellotape
Boxes delivered on time . Good strong . Cellotapes. One item was out of stock and they informed me promptly and shipped the rest of the items. Good strong double walled boxes as well.
7 januari 2025
Antwoord van Macfarlane Packaging
Hi Nicholina,
Thanks for taking the time to leave us a 5-star review. We really appreciate it!
It's great to hear you're pleased with the high quality of our packaging and the excellent communication from our customer care team.
Don't hesitate to use Macfarlane for packaging again in the future.
Best wishes,
The Macfarlane Packaging Team
Brilliant company that can fix everything to do with packaging!
If you are in the field of eCommerce, there is no better supplier out there. We run a busy operation and over years, the only supplier who never let us down is Macfarlane. We were aware of all the shortages in advance, we knew what was going to arrive and when and given how difficult to get and expensive packaging has become, at this stage I would struggle to name any competition. Make sure you get to know Ben, Sam or someone who looks after sales and stay in touch for your packaging problems to disappear. Thank you for helping us through Christmas 2024 and we wish Macfarlane an even better 2025, Jeff from Dowra foods.
12 december 2024
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Viktorija,
Thanks for taking the time to leave us a 5-star review.
It's fantastic to hear the wonderful feedback you've shared. Our team are always working hard to ensure customers get the right information about their packaging and provide continuity of supply during busy periods.
Don't hesitate to use Macfarlane again for your packaging.
Best wishes,
The Macfarlane Packaging Team
Just bad
To say you are a packaging company I can’t believe how badly my order was packaged. Half of the boxes are soaked and need to be thrown away
2 januari 2025
Antwoord van Macfarlane Packaging
Hi Laili,
Thanks for taking the time to leave us a review. We appreciate your feedback.
We apologise for the condition your packaging arrived in. We understand that you have already contacted our customer care team about this and that they are arranging a refund.
Your feedback will be passed on to our courier partners and to our warehouse team, which initially packed the product, to ensure they review processes and improve them.
Again, please accept our apologies for this experience. We hope you will give us another chance in the future.
Best wishes,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi Neil,
Thanks for taking the time to leave us a 5-star review.
It's great you think we provide efficient delivery and excellent service.
Best wishes,
The Macfarlane Packaging Team
Online ordering was very easy to do
Online ordering was very easy to do. However, I needed something added to my delivery. Great customer service on phoning through to add to my order. Fast and accurate delivery dates given would highly recommend.
6 december 2024
Antwoord van Macfarlane Packaging
Hi Jill,
Thanks for taking the time to leave us a 5-star review. We really appreciate it!
It's fantastic to hear that you had a great customer service experience and enjoyed fast, accurate delivery.
We look forward to helping you with your packaging in the future.
Best wishes
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi TB,
Thanks for taking the time to leave us a review, we're pleased to here that everything arrived safely.
Please don't hesitate to contact us for your next packaging project!
Many thanks,
The Macfarlane Packaging Team
Did not deliver all of order and when i…
Did not deliver all of order and when i emailed, did not receive a reply. Very poor customer comminication.
29 november 2024
Antwoord van Macfarlane Packaging
Hi Tony,
Thanks for sharing this feedback with us.
Please accept our apologies for your experience. Your feedback has been passed to our customer care team who will be in touch with you to discuss it and provide a resolution.
Best wishes,
The Macfarlane Packaging Team
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