Ordered online, waited, waited, waited. eventually phoned to find out why they hadn't sent my order. Out of stock, didn't have any date for new stock, trying to source from elsewhere but no idea wh... Toon meer
Bedrijf heeft geantwoord
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Orders dealt with promptly and dispatched. Delivery within good time frame. Deliverer willing to take time to out item in sensible and required space withi property fence, to keep unseen from road.
Bedrijf heeft geantwoord
Macfarlane is a relatively new supplier for us. Gabrielle Baker has been my go to contact, nothing seems to be to much trouble. We are keen to move away from plastic & onto a greener more eco packagin... Toon meer
Bedrijf heeft geantwoord
Really impressed with our experience, very professional. There was an unexpected lead time delay with boxes we ordered that we needed for a pending event. When we informed Samantha of the timescale... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Macfarlane Packaging
Geschreven door het bedrijf
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Contactgegevens
Whitehall Avenue, MK10 0BU, Milton Keynes, Verenigd Koninkrijk
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
4,3
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1K reviews
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First delivery arrived with substantial…damage to boxes & well overdue cf the original 3 day delivery date.
First delivery arrived with substantial damage to the pack of 5 boxes: we have video footage of it & also of your delivery drivers just chucking boxes in & out of the van 😱 Also delivery was meant to be in 3 days : no : it was after 15 days & only then after I phoned the company …. Really rubbish service , have always liked the product but it will take a lot to ever use your company again 🙄 Very disappointed
25 november 2024
Antwoord van Macfarlane Packaging
Hi Fiona,
Thanks for taking the time to leave us a review. We appreciate you bringing this to our attention.
We sincerely apologise for any inconvenience caused by this experience. Our customer care team will be in touch with you about this to see how we can help and make amends.
Your feedback regarding delivery will be passed to our courier partners, so we can ensure delivery services are improved.
We do hope you will give us another chance.
Best wishes,
The Macfarlane Packaging Team
Part of the order was damaged in…
Part of the order was damaged in transit but your staff replaced the damaged part immediately. Thank you.
23 oktober 2024
Antwoord van Macfarlane Packaging
Hi,
We're sorry to hear that part of the order was damaged on arrival, thank you for giving us the opportunity to rectify the problem and send a replacement.
Please don't hesitate to contact us if we can be of assistance with future packaging projects.
Many Thanks,
The Macfarlane Packaging Team
Good advice on products, prompt service, excellent customer service.
Macfarlane gave me good guidance on products and prices... As it happens, the couriers let me down... (like so often these days...) and customer services at Macfarlane were right on it, sorting it out.
19 november 2024
Antwoord van Macfarlane Packaging
Hi James,
Thanks for taking the time to leave us a 4-star review.
It's great to hear that you thought our customer service was top-notch and that our team could provide the guidance you needed.
We apologise for our courier partner letting you down. We pass all feedback we have back to them, to try and ensure they provide a more effective service in the future.
Don't hesitate to use Macfarlane for packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Delivered on time
5 november 2024
Antwoord van Macfarlane Packaging
Thanks for taking the time to leave us a 5-star review. We really appreciate it!
We're glad you thought our delivery service was timely.
Don't hesitate to choose Macfarlane for your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Delivered promptly as promised.
5 november 2024
Antwoord van Macfarlane Packaging
Thanks for taking the time to leave us a 5-star review. We really appreciate it!
Hi John,
Thanks for leaving us a 5-star review. We really appreciate it.
We're glad you thought our delivery service was prompt.
Don't hesitate to choose Macfarlane for your packaging in the future.
Best wishes,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi Elizabeth,
Thanks so much for taking the time to leave us a 5 star review! It's very much appreciated.
Please don't hesitate to contact us if you need assistance with future packaging projects.
Best Regards,
The Macfarlane Packaging Team
Really fast delivery
28 oktober 2024
Antwoord van Macfarlane Packaging
Hi Ian,
Thanks for taking the time to leave us a 5-star review! We really appreciate it.
It's great to hear you enjoyed our rapid delivery service.
Don't hesitate to use Macfarlane for your packaging again in the future.
Best wishes,
The Macfarlane Packaging Team
Very happy with your product and level…
Very happy with your product and level of service
21 oktober 2024
Antwoord van Macfarlane Packaging
Hi Paul,
Many thanks for taking the time to leave us a five star review, it's very much appreciated!
We look forward to working with you again in the future.
Best Regards,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi Lee,
Thanks for taking the time to leave us a review. We appreciate the feedback.
We're sorry for the inconvenience your experience caused. We understand that our customer care team was working hard to source an alternative product for you before contacting you.
Your feedback has been shared with our customer care team, who will endeavour to call sooner in the future if you give us another chance.
Best wishes,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi Stuart,
Thanks for taking the time to leave us a 5-star review. We really appreciate it!
It's great to hear you're pleased with our timely delivery service.
Don't hesitate to use Macfarlane for your packaging materials in the future!
Best wishes.
The Macfarlane Packaging Team
Bad packing from a packaging company!
Yet again you pack our box so all contents move around and can crush each other. Also this causes tears in the top and bottom. This time an item worth £60 and 6 kg escaped. Photos supplied again.
Kayleigh sent a replacement for the next day.
11 oktober 2024
Antwoord van Macfarlane Packaging
Hi Colin,
Thanks for taking the time to leave us a review. We appreciate the feedback.
We apologise for any inconvenience caused by your experience. Your feedback has been passed to our warehouse and we are reviewing how we pack future orders. We have also shared your experience with our courier partners, so they can improve their handling.
We understand that our customer services representative has already arranged a replacement.
Again, please accept our apologies. We hope you’ll give us another chance in the future.
Best wishes,
The Macfarlane Packaging Team
Postal tube order
Keeping in touch due to delay of stock. Order arrived when advised and would order again.
9 oktober 2024
Antwoord van Macfarlane Packaging
Hi Gloria,
Thanks for taking the time to leave a 5-star review.
It's great to hear you've received comprehensive service during your experience with us.
Don't hesitate to choose Macfarlane for packaging in the future.
Best wishes,
The Macfarlane Packaging Team
service was top notch and speedy del
9 oktober 2024
Antwoord van Macfarlane Packaging
Hi Graham,
Thanks for leaving us a 5-star review. We really appreciate it.
It's amazing to hear you think our service top notch and that we're providing rapid delivery.
Don't hesitate to use Macfarlane for packaging in the future.
Best wishes.
The Macfarlane Packaging Team
Easy order system good prices good…
Easy order system good prices good quality cartons fast delivery.
All excellent
7 oktober 2024
Antwoord van Macfarlane Packaging
Hi Iain,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's fantastic to know you think we offer quality cartons, good prices and an overall excellent experience.
Don't hesitate to choose Macfarlane for packaging in the future.
Best wishes
The Macfarlane Packaging Team
Absolutely outstanding assistance from…
Absolutely outstanding assistance from Samantha.. the customer service was exceptional and the respect and care and effort she put in to dealing with my issue was professional and superb
10 oktober 2024
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Idris,
Great to hear about the level of service you received from Samantha, thanks so much for taking the time to let us know!
Best Regards,
The Macfarlane Packaging Team
Samantha is five stars
Samantha has always gone above and beyond for me. Efficient, prompt and super helpful. Always an amazing customer service experience when dealing with her.
The deliveries are super fast and price can’t be beaten.
8 oktober 2024
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Esme,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's fantastic to hear Samantha has provided exemplary service. We'll pass on your feedback.
Don't hesitate to use Macfarlane for your packaging again in the future.
Best wishes
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Thanks for taking the time to leave us a 5 star review, it's fantastic to hear that we're providing excellent service.
Many thanks,
The Macfarlane Packaging Team
Good price and delivered when expected
Good price and delivered when expected. Product performed as advertised
23 september 2024
Antwoord van Macfarlane Packaging
Hi Rob,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's fantastic that you think our prices are great and that your delivery was timely.
Don't hesitate to use Macfarlane for packaging in the future.
Best Wishes,
The Macfarlane Packaging Team
Glen
Excellent customer service provided by Sam. Fast, efficient and professional. Wish I could give the dispatch team the same review
24 september 2024
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Glen,
Thanks for leaving us a 5-star review, we really appreciate it.
It's amazing that you received top-notch, professional service from our customer care team.
Don't hesitate to choose Macfarlane for your future packaging needs.
Best Wishes,
The Macfarlane Packaging Team
Samantha, customer service
Samantha, from customer service , offered an excellent service, keeping me updated regarding my order,sorting it out for me right away !
24 september 2024
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Muhammad,
Thanks for taking the time to leave us a 5-star review. We really appreciate it.
It's great to hear you had an excellent customer service experience with our team.
Don't hesitate to choose Macfarlane Packaging for your packaging supply needs in the future.
Best wishes,
The Macfarlane Packaging team
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