Mac Store UK Reviews 

I don’t normally leave reviews but I’m that ANNOYED I’ve decided I need to let people know of my disappointment with this company.

I ordered a laptop through apple because they provided an arrival date end of April, however when they started processing the order it was suggesting a June delivery... I found a similar model to what I required on Macstore UK, they were displaying 3 laptop models, all the same, on their site with a 22nd - 25th April delivery date. I cancelled my apple order and purchased through Macstore UK, thinking they had 3 in stock. Even my order email states April 22 - 25 delivery. All looked good.

I emailed Macstore uk on Friday to make sure my laptop was on track however, they cannot provide me a delivery date for my laptop and instead provided me an option for a lower model or a refund. I need this laptop desperately for a work project so this is causing bad disruption.

They provide you a delivery date but it’s not actually anywhere accurate (well they can’t give you a delivery date), its pure false advertising. So be VERY WARY when ordering through this site.

I’ve asked for an expedited delivery date. I’ll feedback on how this goes. I’m quite happy to remove this review if they pull through.

Update: I've been given an estimated delivery date of 25th May, 1 month later than the proposed delivery date on my order email.

Update 16 May: Still no comms on the arrival of my laptop, considering the estimated delivery date is 25th May. No compensation has been offered.

Update 19th May: No response to my email on 16th May. Considering my estimated delivery is 25th May, I'd be expecting a delivery notification imminently. It's getting beyond embarrassing.

Update 19th May: Email received today. Goodwill gesture has been provided for the inconvenience. Laptop is still estimated for 25th May delivery.

Update 24th May: Chased again because I haven't received any delivery notification. Macstore UK have told me Apple Distribution have now pushed back my delivery date to 6th June, with no explanation. Trust me, be very hesitant when ordering a new Macbook from either Apple or Macstore UK.

Update 2nd June : Chased again on 1st June due to no delivery notification for 6th June. No answer from the sales team.

Update 7th June : Another estimated delivery missed. Still no laptop or notification on delivery. I've had no response from the sales team.

Update 13th June: Chased for an update on the 10th June, still no reply since the 24th May.

Update 15th June: I've been informed (with apology) my laptop is arriving tomorrow.

Final: Laptop has arrived in good shape. If you're looking to buy a customised (e.g additional ram) apple laptop, I'd suggest you give the company you're buying from a call to confirm the delivery date is viable. Unfortunately for me the website was showing incorrect delivery times. I'm just glad I now how my machine.

(French marketing division)

BE CAREFUL ! Dont buy because of hidden defect or ask a lot of precisions !
I purchased a refurbished "Perfect State" Mac Mini 2018 on late december 2020 and it bricked 1 year and some month later, because of... unofficial RAM.
The unofficial RAM was not mentioned on the description of the product.
And now I must pay 600€ for official RAM replacement. Because they didn't provide the official RAM replaced when sending the product, and they didn't want to send me after the guarantee expired. And no goodwill gestures either (only "Talk to the Market to have something better (than a ridiculous 5% coupon on the Market)")

Great after sales customer service from the MAC Store.
We bought a reconditioned iphone XR from them in December 2021 but we hadn't actually opened it and tried to use it until last month. When we switched it on, the screen had a mind of its own and it had what looked like internal scratches all round the edge of the screen. Jon was great, we sent videos/photos and he asked us to parcel it up and return it to their technicians and he asked them to deal with it as a priority. It was all fixed and back with us within 2 weeks with a new screen fitted under the warranty.
I knocked a star off because ideally it should have been checked it was all in working order before being dispatched to us initially but all good now and received great after sales customer service.

I bought my IMac from Mac Store UK at the end of 2019. It was brand new Mac from Apple and MSUK upgraded the fusion drive to a superior SSD drive. It was running fine until I upgraded to Monterey and suddenly I was getting all sorts of issues that I just couldn't find a fix for and I spent far too much time on it, trying to find answers online. I even contacted Apple support who were helpful to a point but said they could not offer help with the SSD drive because they didn't fit it. So I contacted Mac Store UK and they offered to take it back and have look at it. I arranged courier and sent it back and they had it fixed and back to me within 3 days which was great. Its' all working as it should now. Shout out to Jon who was very helpful and did his best to find a solution and big thanks to their tech team for fixing it so quickly!

This was a seamless transaction. Jon couldn't have been more helpful and I would thorougly recommend.

Awesome products, awesome service.

The service from Mac Store was excellent. When I emailed with a question before purchase they answered quickly, and when I called with a set-up question after my equipment arrived they were super helpful and made sure I got it sorted and was up and running straight away. I'll definitely shop here again.

Excellent customer service and product. Highly recommended.

Working to deadline on a creative project recently, I needed to source a fully spec'd M1 Mac mini at very short notice. I spoke Jon on the phone, he identified a refurbished model that matched my spec and was in stock, first sent photos of condition, then arranged for next day delivery.

Within 24hrs I had the new mac in front of me and was loading it up with software for the project.

Great communication, nice guy, outstanding service.
5 stars!

As a company we have purchased 3 MACs from Mac Store UK and we have been happy with them all. When we had problem they were incredibly quick to help fix it and we couldn't have asked for better customer service! Thank you again!

Excellent service from start to finish. Great Mac too!

Very quick delivery on a well packed item A+

The website was very unprofessional and the price of the product was wrong. When I reminded them and asked if there was a chance for better price. They could refuse me that's no problem, but they refuse me and laughed at me saying I'm looking for charity here and shopping with limited budget. This is ridiculous.

Mac store were great after a slight hitch

Ordering was easy, the product had a long lead time on it and for some reason the product attempted delivery before I was given notification of this. I liked the on line chat option which was sometimes easier than getting hold of anyone by phone.

Almost a month later, I confirm the things said in the previous opinion.
They are absolutely unreliable.
Almost two months after my order. The computer was not sent to me, after telling me it was shipped it never arrived. Then they said that they would send me another mac, then that they had nothing left to send me and now I have been waiting for the refund since December 30th, it doesn't arrive, nobody explains anything ... an unsustainable situation.
I strongly advise against buying anything from this shop.

As always, the quality and condition of the product meets my expectations.

Avoid! Appalling experience. Laptop shipped from USA. After 2 weeks lots of questions/forms courier and HMRC about importing it. Invoice sent with courier was half the value I paid for it (VAT fraud?) Delivery date missed. Macstore claimed it was lost in the post. Waited weeks for a refund which only arrived after repeated emails. Registered address for this company is a terraced house in the midlands.

Massive delays in delivery.

Ordered product on 11th December, promised delivery by 21st December (which was important as it was a Christmas gift).

Emailed on 20th: no response
Emailed on 21st: no response
Called on 22nd said they would look into it and call me back.
No call back
I called back and they said there was a problem but they could get me an alternative device and send it on 23rd, to arrive by 24th.
No notification.
Called on 24th again, told that unfortunately it hadn't been dispatched so it would be delivered after Christmas.

Got the feeling that the guy (Jon) on Customer service was trying but ultimately utterly inneffective, and had I not followed up nothing woudl have happened.
Finally arrived on the 29th - 18 days after the order.