Madame Bridal Reviews 

I absolutely love love my dress! It’s better than than I expected!

I reached out online to Simon at Madame Bridal to help with an urgent request.
How wonderful to reach a real, kind and informed person to solve my dilemma.

How do I even start? I was looking for a specific Sherri Hill dress that came out 3 seasons ago. I couldn’t find the dress ANYWHERE. I called over 30 different stores asking if they had the dress and not one did, until I called Madame Bridal. They let me know that they had the dress I had been looking for, exact size and color I needed. My only issue was that I’m all the way in Virginia, or so I thought that would be an issue. Over at Madame Bridal they let me know that they could ship me the dress straight from their store. They sent me the link to buy it and the transaction went smoothly. They said I’d get my dress in approximately 10 days, but it ACTUALLY came in just 5 days!! Everything was in perfect condition and I’m IN LOVE with my dress! Thank you so much Madame Bridal!!

My wife purchased her Mother of the Bride dress from Madame Bridal. It had to be ordered, and Brad told me it could take up to a month. We got it in 8 days. Great communication, great prices, and good follow-through. Can’t ask for more than that! Thank you.

I had the best customer service help from Madame Bridal. Marji and Simon are amazing. They assured me that they had the dress and said when I would receive it. It all came true. They have earned my business for sure!

Excellent service. Ordered a Mother of the bride dress and received in 2 days. Very helpful and professional. I would highly recommend this company.

Love my mother of the groom dress. Madame Bridal was easy to communicate with during the ordering process. The dress was cheaper than other sites as well.

I have not received my package. I have not even received a working tracking number.

Your site needs to be clear on Returns and Exchanges. Your site offers exchanges, it’s clearly stated. Then after the purchase is made you refuse all exchanges and returns. You’ve scammed me out of $999.00. I have a dress I want to return to your store. The dress is not as described in your text message to me. I said I needed a light weight dress as I did not want a warm heavy dress. The dress is heavy and warm. No where on your site does it state “We do not accept Returns in any form.” I’ve learned from a little research I’m not the only customer you’ve done this too. Seems many customers have been duped out of their money. Unfortunately I learned the hard way. I run a small business and would never do this to my customers. In my business we always allow returns and have kept our reputation and our customers for over 3 decades.

Ordered the dress and received in 3 days. Easy and I love the dress. The selections are amazing!

it was so beautiful for prom. got so many compliments and the company is so communicative making you feel 100% comfortable in your purchase.

Searched high and low for the dress my daughter wanted for her sweet 16. Was finally able to find it in her size and in stock at Madame. I was worried about shipping times however they went above and beyond with their efficiency of the whole process. Received in under a week across the country and in pristine condition.

Great quality and service!

Beautiful dress and great customer service! Thank you!

My experience was fine until after I received the dress, I took my measurments before I ordered the dress & ordered accordingly, but the dress was much smaller than my measurements & when I sent messages no one ever replied & I was only given 3 days for return or exchange, so now I am stuck with a $1200 dress that I can't wear!!!

I received my product in less than a week of placing my order and it looks EXACTLY how I expected. I was hesitant to make such a big purchase online, but so glad I found a TikTok review of this store that helped me to make a decision.

What a great experience. Simon helped me order a gown on-line and it was delivered very quickly to my home. The dress was beautiful but it was not flattering for my figure. I was able to send it back and will put the credit towards something else… they carry a variety of designers and are so helpful. Excellent customer service.

Excellent service and beautiful dress.

Thank you for being on the ball, and good response to my phone call. I did have to wait a little for the dress
but it made it with time to spare.

Madame Bridal is wonderful! I wanted a Mother of the Groom dress and could not find a bridal store who could get it for me in time. Madame Bridal was able to order it for me and have it mailed directly to me in time for the wedding! I recommend you deal with this bridal store!