Madam Sew Reviews 

not the business it used to be. a previous happy customer. I ordered a few items and tracked the package (porch pirates). Saw that it was sitting and sitting up in Portland. tried to contact them. sent screen shots then reply was a blahblah answer over and over. Wasn't until I placed a purchase dispute that a manager got involved,. said yes there was a problem and was resending it through Amazon. That was a problem. Then sent it out another way and the manager tracked it and made sure it got to me. I notified the credit card company to remove the dispute. wasn't going to be paying for products not received. I understand there are problems that arise with shipping. But for me to find telephone numbers for all carriers involved and report the information to the company and nothing was done is no customer service. Unfortunately there are no more sewing stores close by so I rely on on line stores. don't know at this point if I will purchase from them anymore. just received a letter from credit card company with Madam Sew manager reply, It states that they reordered and got it to me but it was not in a timely manner. Purchase was made in August and wasn't until later in September action was taken. buyer be ware.

I was trying to order their large square quilt templates which they showed advertised in their 75% off sale for 8.99. However, they kept coming up at full price. I contacted customer service and they said only the small square quilt templates were on sale. Clearly in the ad it said 2 choices available and even showed both sizes in their graphics. Customer Service would not honor their advertised price for the large templates. I have a screenshot of what I wanted to order that confirms this. Needless to say, I will not trust this site in the future. Definitely bait and switch, deceptive advertising and misleading.

I ordered an assortment of their "most popular products" for $99. "Special offer" from an internet ad. Three of items weren't in the package, and when I checked their website, I saw that all three were out of stock. They haven't communicated with me about when (or if) I will receive the missing products. It feels very bait-and-switch

I should have looked at the reviews before ordering from Madam Sew. I ordered on July 9 and received information stating they would let me know when my item shipped. It's July 26 and no email. I emailed them on the 17th and received a reply stating that one of the items in my order was out of stock. They said they would refund that portion of my order and ship the rest. When I replied, asking when I could expect the rest to ship, I never heard back from them.

The array of products are great, and the build quality of most are pretty good. I recently restocked my sewing studio through several Madame Sew sales seen online on Instagram, probably about $300 worth of product.

I had to unsubscribe from their emails and block them because of their relentless email marketing.

I have ordered many items and been very satisfied. This time however, I ordered from a page that showed a bundle of 3 large quilt storage bags for $42.99.
I received 1 bag for that price. 1 bag does not charge that much.
I called spoke to Tessa, explained the issue. She insists I ordered 1 bag for that excessive price. I asked for return information, which she sent. The return cost $9.80, we will see if they refund my money.
I wish they would have agreed to send me the other 3 bags.
I AM GOING TO BLOCK THEM AND I WILL NEVER ORDER FROM THEM AGAIN. I AM INFORMING MY QUILT SEWING GROUP, MY GUILD, ETC.
I am very disappointed.

I bought the carry all sewing organizer bag and it is nothing more than a notebook. The inside zippered pockets are so tight to put anything in and out. The whole organizer feels so flimsy and cheap but yet it was very expensive in price. Would not advise to purchase this item.

The worst customer service ever! Supposedly my order was delivered however I cannot find it - I've checked my mailbox, my apartment complex office and neighbors - the package was not delivered to me and Tessa won't do a darn thing about it. They just keep telling me to check places the mailperson may have left it. This is absolutely unacceptable and I will NEVER purchase anything from this company again. I will shout it from the rooftops at every quilting class I am in to let other sewists know that this is not a good company to purchase from.

I ordered the red sew organizer with the matching red inserts. And I ordered the 12 pack plastic insert to put into s seperate binder.
I did not get the matching red inserts.
I have told them to send the matching red inserts or give me a refund.
I got neither.
Don't buy from this place.
Go to temu, Ali, or amazon.
I went to temu and got a purple set with the matching inserts that mademn sew said did not exist.

The company Madam Sew is by far the worst company I have ever seen, there is no customer service. Real people do not respond back to emails as all there emails back are AI generated and you do not know it is a AI generated at all. I will never buy again from this place as it was a waste of time and money

Overall, the items I received were of decent quality. However 2 of the items I ordered were defective. In one, there was corrosion on the magnetic seam guide, in the other, the seam guide for the walking foot would not stay in place. When I contacted the company first by email, I have received nothing but stalling tactics in response. I included descriptions, a photo and a short video, yet keep getting responses like "Please tell us what make and model your sewing machine is" (which is not at all relevant) or, after 3 previous emails describing the problem "May I know further information about the damaged item, please?" More than the descriptions, photo and video??

I tried the live chat on the website. They were responsive, explaining that they do not do exchanges. When I copied and pasted the exact info from their website stating that they DO do exchanges for defective products, the live chat agent ceased responding to me.

If you review their return policies carefully, you will see that if you did try to return something, it is entirely possible that you would pay to ship it back, and that they can then refuse to process a refund (according to their policies) at which point you are out both the item you bought (because now they have it) AND the shipping you just paid.

So the items are decent, but don't expect them to replace anything defective nor necessary allow a return. Some of the worst return policies I've seen (I'd rather a place just say they won't accept returns.)

I have ordered their marking pens for a long time. The color white is the worst one and it is the one I use the most. Recently I bought a new box of pens and I couldn’t get the cap off my husband even had difficulties. I have been trying to reach Madam Sew for four days and no response. The email address won’t work how can a problem be resolved without communication? I have had to throw away more white pens than I care to count. I have lost money on this product but I love it when it works.

I bought the flower pins and presser foot pad from Madam Sew. I like the pad but not the pins. I would give the pad 5 stars but the pins 2 stars. The pins are not sharp and they are too wide for my embroidery hoop.

I have received everything I have ordered. Awesome sales on great products.

I have ordered several of Madam Sews products and I am pleased with all of them. I have gifted the project bags to friends and they enjoy them as well. Products are good quality and are shipped quickly.

My go to place for sewing supplies. Good selection, nice sales, great customer service and fast delivery.

I was so excited to find variegated Isacord quilting thread which I have not seen anywhere else. I purchased a walking foot that worked perfectly on my Bernette and a couple of chalk markers that have been very hard to find.

I have ordered almost everything in inventory, and I have always been very pleased with my order. I keep looking to see if there is anything new I just HAVE to have..........

I started with the quilt bag. Then I fell in love with all the tools and started buying them. The presser feet are so useful. I use the green measure for setting the magnetic seam guide all the time. I usually buy two of things and give the extra one to my youngest daughter. I just can't say enough about this company. But I would like to see more new products. Oh, and one more item I've bought almost half a dozen of the stick-on light string for my sewing machines.

I had the best experience with Madam Sew when I have ordered products. My order was missing a piece and I called them right away and it was at my door within a week. I was so happy. Talking and best customer service I had have in a long time